TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Meltwater

    Score7.6 out of 10
    N/AMeltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor Meltwater's former Buzz, Press, and News products.)N/A

    TapInfluence

    Score9.1 out of 10
    N/ATapInfluence from the company of the same name in Boulder, Colorado is an influencer marketing platform used for locating influencers and initiating dialogue and content co-creation, with search tools, calendaring, and tasking features. Founded in 2009, TapInfluence (formerly BlogFrog) has received about $8.2 million in venture capital since its inception, most recently $5 million in Series B funding in late 2013.N/A

    Traackr

    Score7.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Traackr is an influencer management solution. Traackr's technology is designed to help brands optimize their influencer programs by identifying individuals with the highest signal for a brand or product, uncovering authentic social insights to build meaningful relationships, facilitating the activation of those influencers, and measuring their impact on the brand.N/A
    Pricing
    MeltwaterTapInfluenceTraackr
    Editions & Modules
    No answers on this topic
    No answers on this topic
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    Offerings
    Pricing Offerings
    MeltwaterTapInfluenceTraackr
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    MeltwaterTapInfluenceTraackr
    Considered Multiple Products
    Meltwater
    No answer on this topic
    Tapinfluence
    No answer on this topic
    Traackr
    No answer on this topic
    Key User Insights
    Would buy again
    63%
    Would buy again
    20 Answers
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    62%
    Delivers good value for the price
    16 Answers
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    69%
    Happy with the feature set
    22 Answers
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    63%
    Lived up to sales and marketing promises
    15 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    81%
    Implementation went as expected
    22 Answers
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Best Alternatives
    MeltwaterTapInfluenceTraackr
    Small Businesses
    Help a Reporter Out (HARO)
    Score5 out of 10
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cision Communications Cloud
    Score8 out of 10
    No answers on this topic
    No answers on this topic
    Enterprises
    Cision Communications Cloud
    Score8 out of 10
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    MeltwaterTapInfluenceTraackr
    Likelihood to Recommend
    7.2
    (73 ratings)
    9.1
    (8 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (10 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    5.6
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (29 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.1
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    -
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    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    MeltwaterTapInfluenceTraackr
    Likelihood to Recommend
    Meltwater
    Meltwater is well-suited for agencies that have an engagement team who is looking to service a variety of client needs such as social media reporting, public relations outreach, and community management. If you're looking to have a platform serve just one need, you can still use Meltwater but will get more bang for your buck if you are needing a variety of tools.
    Incentivized
    Read full review
    Tapinfluence
    TapInfluence is a great influencer marketing tool that has made lives so much easier and
    therefore I would recommend it to everyone to use it because of its great
    database search function which makes it an optimal option for users. It should
    work towards their customer service support so that all users do not have to go
    through any problem. If you are ready to get hands-on the functions then the
    only condition is that you have to be willing to pay the hefty price too which
    I feel is a little outrageous.
    Incentivized
    Read full review
    Traackr
    Traackr is well-suited for the team that is looking for a quick solution that will go far. For very well-developed teams, adopting a whole new platform like Traackr may not be best-suited for the entire team. Or at the very least, ensure that you are well-equipped to train and educate each and every team member of not only how to use Traackr but also on why Traackr is necessary for the holistic strategy.
    Incentivized
    Read full review
    Pros
    Meltwater
    • Media research - you can search for relevant publications and journalists to add to your media list.
    • Earned media coverage - you can search for coverage of your brand and find news stories that also include data that may be useful (how many people did the story reach for example).
    • Building media lists - if you have no current existing list, you can build and export one in Excel for example.
    Incentivized
    Read full review
    Tapinfluence
    • I love the automation in this influencer connection service. TapInfluence has an automated process in which it recommends influencers who can do very good publicity for my business sector. This feature is very important to me since in this way the advertising will reach people who will really take that information into account because it is of interest to them.
    • The main panel of TapInfluence has divisions where I can see all the influencers who are working for me, in addition, in this individual panel I can know all the advertising that each of the influencers has done and see what traffic that advertising has generated, I can know the views that advertising has had and the clicks it has obtained. It is very important to be able to consult all this data from the main panel, so I can know what performance each influencer is giving me.
    • TapInfluence offers me a very stable communication service, where I can constantly converse with each of the influencers who work for me and with the influencers that appear in my "recommended" window.
    Incentivized
    Read full review
    Traackr
    • The influencer search function is very robust and the database extends to many different areas.
    • The framework and Traackr tools are easy-to-use and help efficiently and effectively guide our and our clients' strategies.
    • Platform is very user-friendly. You don't need to be a technical expert to use it.
    Incentivized
    Read full review
    Cons
    Meltwater
    • The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation.
    • Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications.
    • TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life.
    Incentivized
    Read full review
    Tapinfluence
    • It is also crucial to understand the cons associated with TapInfluence so that the overall software can be improved in a much better way. In my opinion, TapInfluence should give a considerable amount of attention to their customer support service as it needs to get a lot better.
    • Software like TapInfluence should be very easy to use due to its intuitive interface but I feel that here it is difficult to use especially for beginners.
    Incentivized
    Read full review
    Traackr
    • Some advanced capabilities may require additional technical skills from the user (e.g., analytics, insights development).
    • Filters could be more granular or more importantly, customizable.
    Incentivized
    Read full review
    Likelihood to Renew
    Meltwater
    Meltwater works well for our organization and has allowed us to meet our internal goals. We are always open to new products and services that may be able to provide similar or better features; however, our experience has been that many of Meltwater's competitors are not up to the task.
    Incentivized
    Read full review
    Tapinfluence
    No answers on this topic
    Traackr
    No answers on this topic
    Usability
    Meltwater
    Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.
    Read full review
    Tapinfluence
    No answers on this topic
    Traackr
    No answers on this topic
    Support Rating
    Meltwater
    Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.
    Incentivized
    Read full review
    Tapinfluence
    No answers on this topic
    Traackr
    No answers on this topic
    In-Person Training
    Meltwater
    Again, really in-depth and helpful for a program that is really easy to use.
    Read full review
    Tapinfluence
    No answers on this topic
    Traackr
    No answers on this topic
    Online Training
    Meltwater
    Walked step by step through program. Very informative on a program that doesn't require much training.
    Read full review
    Tapinfluence
    No answers on this topic
    Traackr
    No answers on this topic
    Implementation Rating
    Meltwater
    You are only allowed 15 users, so make sure you've identified who will have access to use the tool.
    Read full review
    Tapinfluence
    No answers on this topic
    Traackr
    No answers on this topic
    Alternatives Considered
    Meltwater
    I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service.
    Incentivized
    Read full review
    Tapinfluence
    I have not used anything like it, but I would choose another if it had the same functionality or similar and at a lower cost.
    Incentivized
    Read full review
    Traackr
    No answers on this topic
    Return on Investment
    Meltwater
    • As a PR firm, we rely on the media databases that [Meltwater Media Intelligence Platform] supplies to deliver the media exposure that they expect from us.
    • We utilize their tracking of media hits for our overall reporting to our clients.
    • Both of these are advantageous in helping us to not only keep our existing clients happy but also to gain new clients (and, in turn - revenue), as well.
    Incentivized
    Read full review
    Tapinfluence
    • Our company has managed to be more recognized nationally, we have been recognized by a totally reliable company and with very efficient real estate services, thanks to the publicity that the influencers have achieved in TapInfluence.
    • We have obtained more clients in our company. Thanks to the extensive publicity that influencers have made, more clients come to our company every day to ask questions and to access our real estate services.
    • We have improved the display of the influencers' advertising reach. This has helped us to know which influencer has been more profitable and how much audience has obtained the publicity.
    Incentivized
    Read full review
    Traackr
    • Easy and ideal for any influencer strategy
    Incentivized
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    ScreenShots

    Traackr Screenshots

    Screenshot of Network AnalysisScreenshot of Influencer Complete Footprint