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Microsoft Defender for Cloud Apps vs. OpenText Core Email Threat Protection

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Defender for Cloud Apps

    Score7.8 out of 10
    N/AMicrosoft Defender for Cloud Apps (formerly Microsoft Cloud App Security) is a multimode cloud access security broker.N/A

    OpenText Core Email Threat Protection

    Score7.5 out of 10
    N/AOpenText Core Email Threat Protection defends inbound, outbound, and internal email from phishing, ransomware, and email compromise. The solution combines capabilities of the former Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) and AppRiver.N/A
    Pricing
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Considered Both Products
    Microsoft
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    69%
    Would buy again
    9 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    85%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    77%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    91%
    Implementation went as expected
    10 Answers
    100%
    Implementation went as expected
    12 Answers
    Features
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Microsoft Defender for Cloud Apps and OpenText Core Email Threat Protection
    Feature
    Microsoft Defender for Cloud Apps
    -
    Ratings
    OpenText Core Email Threat Protection
    7.7
    9 Ratings
    9% below category average
    Anti-malware00 Ratings10.07 Ratings
    Customizability00 Ratings5.38 Ratings
    Data Loss Protection00 Ratings9.05 Ratings
    Threat Detection00 Ratings7.39 Ratings
    Sandboxing00 Ratings7.06 Ratings
    End-to-End Encryption00 Ratings10.09 Ratings
    Management Tools00 Ratings5.49 Ratings
    Best Alternatives
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Small Businesses
    No answers on this topic
    Sophos Email
    Score8.9 out of 10
    Medium-sized Companies
    No answers on this topic
    Barracuda ESG (discontinued)
    Score6.2 out of 10
    Enterprises
    No answers on this topic
    Microsoft Exchange
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Likelihood to Recommend
    8.1
    (12 ratings)
    6.4
    (60 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    8.8
    (2 ratings)
    7.0
    (29 ratings)
    Support Rating
    5.0
    (1 ratings)
    8.3
    (27 ratings)
    User Testimonials
    Microsoft Defender for Cloud AppsOpenText Core Email Threat Protection
    Likelihood to Recommend
    Microsoft
    Microsoft Defender for Cloud Apps is well suited when working with other Microsoft Applications. For example, if you are working with Microsoft Office 365 it works very well when implementing CASB features. It works when implementing monitoring or blocks on Sanctioned applications however customizing the message to users is not that great.
    Incentivized
    Read full review
    OpenText
    I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.
    Incentivized
    Read full review
    Pros
    Microsoft
    • The integration to Microsoft Entra ID is seamless, which allows Conditional Access to redirect the session to Microsoft Defender for Cloud App for it to take actions (Block or Monitor).
    • Tracker users' activity is very good when troubleshooting or running an investigate.
    • Detecting risky users through tight integration with Microsoft Entra ID is a very good feature.
    • Detecting mass downloads and blocking the download of files from non-manage company devices is a very good feature as well.
    Incentivized
    Read full review
    OpenText
    • Makes it easy for those receiving emails to create an account and retrieve the email.
    • Peace of mind knowing emails are secure, and can be tracked.
    • Monitoring inbound email threats is easy.
    • Support has been very quick resolving or explaining support tickets I've created.
    Incentivized
    Read full review
    Cons
    Microsoft
    • It takes some time to scan and apply the policies when there is some sensitive information.
    • After it applies the policies, it works, but there is a delay.
    • It doesn't provide any way to scan Microsoft Teams when an external exchange of images is happening. You can always do the filtering on the documents during the chat, but if there is an image, then some kind of OCR capability is required to detect it. At present, there is no way [Microsoft Cloud App Security] can go and detect those kinds of images and alert us
    Incentivized
    Read full review
    OpenText
    • The admin interface seems a bit shabby. It's time for a refresher course.
    • Being able to modify our own security word without having to contact Zix.
    • Users may not enjoy needing to log in to access messages through the secure site.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    No answers on this topic
    OpenText
    It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
    Incentivized
    Read full review
    Usability
    Microsoft
    The interface is pretty simple and easy to use; however, you will need to do a lot of investigative research on your own to get comfortable with it. Originally, many of the Microsoft security tools had their own seperate consoles. Overtime, they have blended into one interface which is the ideal state. In some cases it is clear Microsoft had to pick which console a certain feature or setting was going to reside in and this leads to some confusion. For example, DLP is managed through Defender for Cloud Apps but you will also need to jump into Purview. For things like reverse proxy on your M365 tenant, you will need to go into Azure and setup conditional access rules. Not a big problem and I can understand why the settings are located where they are but for someone just starting out with Defender for Cloud Apps, it will take some time to figure out.
    Incentivized
    Read full review
    OpenText
    It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    I have not utilized actual support but the Sales and Product teams have been super helpful in moving our implementation forward and showing us the best practices.
    Incentivized
    Read full review
    OpenText
    AppRiver's support from our perspective replaces the Microsoft365 Support we typically would have to receive from Microsoft by ticket. Instead, AppRiver supports us by phone, live chat, or email. Being able to get a hold of someone quickly makes a huge difference, especially when an issue is urgent and we can't wait hours or days for a response from Microsoft.
    Incentivized
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    Alternatives Considered
    Microsoft
    More flexible and more features with easy integration with cloud services like Microsoft Azure and other cloud services. Overall both gives similar features but we prefer Microsoft cloud app security due to its high threat detection rate. mostly we have been able to stop the threat in very very less time.
    Incentivized
    Read full review
    OpenText
    Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Cloud App Security saves us thousands of dollars finding and rectifying apps security issues
    • Identity Security Posture helps the organization identity stay in shape, saving thousands of dollars on security consultations
    • The cost of suffering a breach cannot be quantified, CAS helps minimize the chances of the attackers succeeding, with excellent historical logging for most operations
    Incentivized
    Read full review
    OpenText
    • Protecting patient information
    • Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
    • Pretty easy to use if you don't make many customizations to it.
    Incentivized
    Read full review
    ScreenShots