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Microsoft Dynamics 365 Business Central vs. Webex Calling

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365 Business Central

    Score8 out of 10
    N/AMicrosoft Dynamics 365 Business Central (formerly Dynamics NAV) is one of the ERP products in the Dynamics family. The technology is based on the Navision product acquired by Microsoft in 2002. This product is the best-selling Microsoft ERP platform, and is often used by companies in the manufacturing and distribution verticals.

    $8

    per month per user

    Webex Calling

    Score8.8 out of 10
    N/AWebex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

    $17

    per month per user

    Pricing
    Microsoft Dynamics 365 Business CentralWebex Calling
    Editions & Modules
    Dynamics 365 Business Central Team Members
    $8
    per month (billed annually) per user
    Dynamics 365 Business Central Essentials
    $70
    per month (billed annually) per user
    Dynamics 365 Business Central Premium
    $100
    per month (billed annually) per user
    Webex Call
    $17
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Webex Enterprise
    Contact Sales
    Cisco Unified Communications Manager
    Contact Sales
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365 Business CentralWebex Calling
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365 Business CentralWebex Calling
    Considered Both Products
    Microsoft
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    92%
    Would buy again
    187 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    97%
    Delivers good value for the price
    169 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    96%
    Happy with the feature set
    196 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    8 Answers
    94%
    Lived up to sales and marketing promises
    127 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    9 Answers
    97%
    Implementation went as expected
    142 Answers
    Features
    Microsoft Dynamics 365 Business CentralWebex Calling
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    6.6
    11 Ratings
    13% below category average
    Webex Calling
    -
    Ratings
    Pay calculation6.211 Ratings00 Ratings
    Benefit plan administration6.39 Ratings00 Ratings
    Direct deposit files6.610 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.0
    25 Ratings
    6% above category average
    Webex Calling
    -
    Ratings
    API for custom integration8.124 Ratings00 Ratings
    Plug-ins7.922 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.4
    29 Ratings
    0% below category average
    Webex Calling
    -
    Ratings
    Single sign-on capability8.525 Ratings00 Ratings
    Role-based user permissions8.328 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.4
    30 Ratings
    11% above category average
    Webex Calling
    -
    Ratings
    Dashboards8.326 Ratings00 Ratings
    Standard reports8.430 Ratings00 Ratings
    Custom reports8.629 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.4
    30 Ratings
    8% above category average
    Webex Calling
    -
    Ratings
    Accounts payable8.429 Ratings00 Ratings
    Accounts receivable8.328 Ratings00 Ratings
    Global Financial Support8.517 Ratings00 Ratings
    Primary and Secondary Ledgers8.416 Ratings00 Ratings
    Journals and Reconciliations8.919 Ratings00 Ratings
    Configurable Accounting7.219 Ratings00 Ratings
    Standardized Processes8.720 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.6
    26 Ratings
    8% above category average
    Webex Calling
    -
    Ratings
    Inventory tracking8.526 Ratings00 Ratings
    Automatic reordering7.618 Ratings00 Ratings
    Location management8.222 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.0
    28 Ratings
    1% above category average
    Webex Calling
    -
    Ratings
    Pricing8.225 Ratings00 Ratings
    Order entry8.925 Ratings00 Ratings
    Credit card processing7.417 Ratings00 Ratings
    Cost of goods sold8.422 Ratings00 Ratings
    Order Orchestration8.313 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.2
    20 Ratings
    8% above category average
    Webex Calling
    -
    Ratings
    Billing Management8.518 Ratings00 Ratings
    Cash and Asset Management8.619 Ratings00 Ratings
    Travel & Expense Management7.614 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting8.216 Ratings00 Ratings
    Period Close8.219 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.7
    8 Ratings
    14% above category average
    Webex Calling
    -
    Ratings
    Budgeting and Forecasting10.08 Ratings00 Ratings
    Project Costing10.07 Ratings00 Ratings
    Cost Capture10.08 Ratings00 Ratings
    Capital Project Management8.05 Ratings00 Ratings
    Customer Contract Compliance10.06 Ratings00 Ratings
    Project Revenue Recognition8.04 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    7.6
    11 Ratings
    7% above category average
    Webex Calling
    -
    Ratings
    Project Planning and Scheduling7.510 Ratings00 Ratings
    Task Insight for Project Managers7.110 Ratings00 Ratings
    Project Mobile Functionality7.19 Ratings00 Ratings
    Definable Resource Pools6.910 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.9
    8 Ratings
    17% above category average
    Webex Calling
    -
    Ratings
    Award Lifecycle Management6.78 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    7.9
    16 Ratings
    11% above category average
    Webex Calling
    -
    Ratings
    Bids Analyzed and Compared7.410 Ratings00 Ratings
    Contract Authoring7.210 Ratings00 Ratings
    Contract Repository7.510 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated8.114 Ratings00 Ratings
    Supplier Management7.613 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.3
    12 Ratings
    21% above category average
    Webex Calling
    -
    Ratings
    Risk Repository7.211 Ratings00 Ratings
    Control Management7.411 Ratings00 Ratings
    Control Efficiency Assessments6.711 Ratings00 Ratings
    Issue Detection7.511 Ratings00 Ratings
    Remediation and Certification7.69 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    7.7
    10 Ratings
    9% above category average
    Webex Calling
    -
    Ratings
    Transportation Planning and Optimization7.88 Ratings00 Ratings
    Transportation Execution Management7.48 Ratings00 Ratings
    Trade and Customs Management7.98 Ratings00 Ratings
    Fulfillment Management7.410 Ratings00 Ratings
    Warehouse Workforce Management9.27 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.0
    10 Ratings
    7% above category average
    Webex Calling
    -
    Ratings
    Production Process Design9.17 Ratings00 Ratings
    Production Management8.88 Ratings00 Ratings
    Configuration Management7.17 Ratings00 Ratings
    Work Execution9.27 Ratings00 Ratings
    Manufacturing Costs7.310 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    7.4
    12 Ratings
    1% above category average
    Webex Calling
    -
    Ratings
    Forecasting6.412 Ratings00 Ratings
    Inventory Planning7.212 Ratings00 Ratings
    Performance Monitoring7.012 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    8.8
    9 Ratings
    18% above category average
    Webex Calling
    -
    Ratings
    Proposal Management7.18 Ratings00 Ratings
    Product Master Data Management7.78 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    8.8
    51 Ratings
    4% above category average
    High quality audio00 Ratings8.951 Ratings
    High quality video00 Ratings8.749 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    8.9
    49 Ratings
    4% above category average
    Desktop sharing00 Ratings8.949 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    9.1
    49 Ratings
    6% above category average
    Calendar integration00 Ratings9.146 Ratings
    Meeting initiation00 Ratings9.147 Ratings
    Record meetings / events00 Ratings9.146 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    9.1
    43 Ratings
    9% above category average
    Live chat00 Ratings9.143 Ratings
    Online Events Security
    Comparison of Online Events Security features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    9.0
    46 Ratings
    13% above category average
    User authentication00 Ratings8.946 Ratings
    Participant roles & permissions00 Ratings9.243 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    7.2
    192 Ratings
    16% below category average
    Hosted PBX00 Ratings8.4146 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.1105 Ratings
    Directory of employee names00 Ratings8.9180 Ratings
    Call Management
    Comparison of Call Management features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    8.3
    193 Ratings
    5% below category average
    Answering rules00 Ratings8.6175 Ratings
    Call recording00 Ratings8.7168 Ratings
    Call park00 Ratings8.4163 Ratings
    Call screening00 Ratings8.5154 Ratings
    Message alerts00 Ratings7.5125 Ratings
    Business SMS/External Messaging00 Ratings8.430 Ratings
    Online Fax00 Ratings8.220 Ratings
    Voicemail Transcription00 Ratings8.243 Ratings
    Mobile apps
    Comparison of Mobile apps features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    8.3
    185 Ratings
    6% below category average
    Mobile app for iOS00 Ratings8.4168 Ratings
    Mobile app for Android00 Ratings8.3152 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Microsoft Dynamics 365 Business Central and Webex Calling
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    Webex Calling
    8.8
    50 Ratings
    3% above category average
    Centralized communications management00 Ratings9.047 Ratings
    Team messaging00 Ratings9.047 Ratings
    Team document sharing00 Ratings8.743 Ratings
    Call and meeting analytics00 Ratings8.648 Ratings
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    User Ratings
    Microsoft Dynamics 365 Business CentralWebex Calling
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.8
    (214 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.6
    (8 ratings)
    Usability
    8.8
    (11 ratings)
    9.3
    (12 ratings)
    Availability
    8.0
    (1 ratings)
    9.3
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.3
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    8.7
    (5 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Microsoft Dynamics 365 Business CentralWebex Calling
    Likelihood to Recommend
    Microsoft
    Microsoft Dynamics 365 Business Central is well suited for inventory management in all aspects. Its accessibility, along with my other apps, when out of the office is unparalleled. I find it easy to work with on a desktop or laptop; however, it could use some work on a mobile device.
    Incentivized
    Read full review
    Cisco
    easy to set up, fewer failure points, and it is all in the same location as the rest of the tenant configurations. Lots of PSTN providers are available and options to choose from. easier to create routing, but at the same time, simplified all the rules needed in CUCM. Great way to see all users, devices, and licenses. Call analytics needs improvement, but otherwise it's a great product.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Automate the creation of bills of materials for production. We can now generate a BoM from a sales order.
    • Organization of all data pertaining to thousands of parts, assemblies, and finished goods. Engineering and purchasing have a common portal.
    • We can create sales orders from quotations instead of re-entering them (this did require some bolt-on software). Less redundant work with fewer entry errors.
    • Accounting can provide reports based on specific criteria stored in NAV. We can pull better and more detailed intelligence.
    Incentivized
    Read full review
    Cisco
    • Has clients for multiple platforms and devices
    • Uses existing network connections instead of hardwired phone lines
    • Client can be consolidated with other communications methods (Slack, Zoom, Chat) in one place
    • Client is simple to use
    • Client integrates with remainder of physical phone system for special cases (university main reception number, for instance)
    • Handles call routing to different locations well
    • Integrates with existing computer audio (for instance, Apple AirPods)
    Incentivized
    Read full review
    Cons
    Microsoft
    • Some functions could be a bit more user friendly, intuitive.
    • Better migration from previous ERP software (especially other Microsoft products). "Growing pains" associated with change?! Maybe.
    • A few redundancies and procedural missteps on menus and tabs can make the portal a bit crowded.
    Incentivized
    Read full review
    Cisco
    • Webex Calling supports limited codecs that are generally accepted all over the world but it would be good to see if they add transcoding support.
    • The local gateway option is designed more for on premise PBX communication. It would be good to see if it is developed more as a local PSTN breakout where local SIP trunk or local PRI is terminated.
    • We would like to see more of the dial plan features like CLI manipulation, translation, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    We've already decided to continue using this software. It is too expensive for us to upgrade so we made a workaround by using the virtual computer with Windows XP installed on it. We did research replacing this software, but it was a better financial decision to keep what we had instead
    Incentivized
    Read full review
    Cisco
    The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
    Incentivized
    Read full review
    Usability
    Microsoft
    Ever since we deployed it, it has been a one-stop-shop for our organization. Everything we do has been through it, and we do not need to use other vendors to access student records, accounts receivable, procurement records, grades, transcripts, and report cards... they are all in one interface, which has been a solid plus for our organization.
    Incentivized
    Read full review
    Cisco
    Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    Cisco
    I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
    Incentivized
    Read full review
    Performance
    Microsoft
    No answers on this topic
    Cisco
    I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    It provides one to efficiently be able to manage bookkeeping and inventory without much challenges. One can easily navigate through workflow processes while managing usages and budgets. Being able to produce reports in Word, Excel or PDF means one is able to have a working document to produce trends and graphs or produce pivot tables.
    Read full review
    Cisco
    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    Cisco
    We did it inhouse for our teams
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    I have personally supported all of the Dynamic family of ERP systems and made the decision to concentrate on NAV as the solution of choice. From a support and development standpoint there are few if any packages that can compare. It is not uncommon for most of the companies that I support to only call me once or twice a month after the first year. This is due to the ease of tracking down problems and errors and the ability for a developer to provide the end-user with routines that automatically correct the most basic kind of error
    Incentivized
    Read full review
    Cisco
    The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
    Incentivized
    Read full review
    Scalability
    Microsoft
    No answers on this topic
    Cisco
    So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Automation processing, including EDI functionality, has increased employee efficiency and prevented the need for adding additional employees.
    • Implementation of the warehouse functionality, including cycle counts, has resulted in better inventory control/less shrinkage.
    • Implementation of e-Ship and e-Receive, has resulted in greater efficiency and order accuracy.
    Incentivized
    Read full review
    Cisco
    • Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.
    Incentivized
    Read full review
    ScreenShots

    Webex Calling Screenshots

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