Webex Calling

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Webex Calling	Score 8.4 out of 10	N/A	Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.	$11.95 per month per user

Pricing

Webex Calling

Editions & Modules

Basic Plan: $0.00
user/month
Cisco Unified Communications Manager: $0
Call Plan: $17.00
user/month
Call + Meet Plan: $25.00
user/month
Enterprise Plan: Contact Sales

Offerings

Pricing Offerings
Webex Calling
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Pricing Info

Community Pulse
	Webex Calling
Considered Both Products	Webex Calling Verified User Employee Chose Webex Calling It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all … Incentivized Helpful? Verified User Technician Chose Webex Calling The document sharing is better than Microsoft, and the calling features are more well done. Incentivized Helpful? Tim Roberts Director Of Information Technology Chose Webex Calling One single piece of software that also pairs with industry leading hardware for calling and collaboration. Webex combines the best of both worlds, you can use it on and off site from various devices and options , like mobile app, web browser as well as hardware and have a … Incentivized Helpful? NM Nick Malinowski Senior Network Engineer Chose Webex Calling Webex Calling has a lot better integrations with third party apps than the rest. It's ease of use for users can't be beat and the admin control hub makes it a breeze to manage from an admin point of view. Incentivized Helpful? JM Jaesun Marston Principle Engineer Chose Webex Calling Teams has been easy to adopt in a enterprise organization. Incentivized Helpful? Verified User Analyst Chose Webex Calling We opted for Webex Calling because it is more secure than the other platforms. Also, when in calls, it does not have a limit for the number of people we have, I experienced in the other platforms that there is a time limit on the calls you can make depending on the number of … Incentivized Helpful? Verified User Engineer Chose Webex Calling Webex stacks up great against other services as it provides quality and clear audio and video while on calls, against other products that we use it provides a superior collaboration experience as it has greater video sharing capabilities than other products. It also shine at … Incentivized Helpful? Shyamsundarreddy Sammidi MS,MBA,PMP,ITIL,CSM,SAFe Project Manager Chose Webex Calling Even though both products have it's own Pros and cons, I personally prefer Webex Calling as it is more user friendly and easy to start up. Incentivized Helpful? Verified User Analyst Chose Webex Calling Webex calling is the best!!! Worth the upgrade Incentivized Helpful? SB Sunil Badarla Software Engineer Chose Webex Calling Webex has more features than Zoom . Incentivized Helpful? Verified User Consultant Chose Webex Calling Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a … Incentivized Helpful? AG Anthony Garcia Solutions Architect Chose Webex Calling Webex Meetings, Traning and Webinars Helpful? Omar Demercado TSS Engineer Chose Webex Calling Have more advance feature for a business and Integrated great for Contact Center services. Helpful? Verified User Engineer Chose Webex Calling Webex Calling was our next step in cloud and move away from on-premise and we are pleased with the transition Incentivized Helpful? Amritansu Sahoo Co-Founder Chose Webex Calling Webex calling has more professional UI and is better for organizations where as ZOOM is better for schools and Educational institutions. Zoom is better in terms of functionality as it requires lower bandwidth of network to work properly. All in all Webex calling is better … Incentivized Helpful? Verified User Engineer Chose Webex Calling I found the quality of the product good also it suits to our requirements well. Incentivized Helpful? Verified User Program Manager Chose Webex Calling Because of all the features and setting other products don't have. the possibility to have a space for communicating with all our colleagues through chat, audios, calls, and videocalls. It's the best app Incentivized Helpful? Verified User Employee Chose Webex Calling I have used Zoom before and found the software and user interface much better. It simply seems more modern and less immature. Of course Zoom has bugs and is not perfect software, but from my point of view it is much better than Webex. Incentivized Helpful? Verified User Engineer Chose Webex Calling Webex compares pretty well against Teams, however due to the nature of our organisation and data being held within SharePoint/OneDrive. Teams provides a better solution for our internal users. However for external users as Teams is not federated and locked down, Webex works much … Incentivized Helpful? Verified User Supervisor Chose Webex Calling The differences between both software can be marginal in some aspects, but for the campaign in a proffessional level it was a clear win to Webex due the quality and security of the platform, being a Cisco Incentivized Helpful? Jaime L. Regan Partner Chose Webex Calling As discussed in the prior portion of this review, Jabber is used in conjunction with webex, not in place of it. Jabber allows for intra-firm communications via instant messaging and calls and allows users to manage calls and voicemails over computer and via email/app from … Incentivized Helpful? Verified User Representative Chose Webex Calling We did not find GTM very user-friendly, and our package at the time did not have as many tools as Webex Calling does. Incentivized Helpful? Solihul Hadi System Engineer Specialist Collaboration Chose Webex Calling By using Webex Calling, it's not only the call facility that I can get. I also get feature messages, events, and many applications that can be integrated with Webex meetings. And what I know is that Zoom is only useful for holding meetings. There is no OBTP (one button to push) … Helpful? Amar Kumar Business Sale Executive Chose Webex Calling I was familiar with Vonage, but if you can compare with Webex Calling, I preferred Webex Calling which is better than other apps like zoom meeting, and Vonage. Incentivized Helpful? Seth Kekessie Sr Content Marketing Manager Chose Webex Calling Holds up well but ceded advantage years ago Incentivized Helpful?
Top Pros	Pro Call recording Pro Easy to use Pro Screen sharing
Top Cons	Minus User interface Minus User interface needs Minus Webex meetings

Features

Webex Calling

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	Webex Calling 7.8 5 Ratings 3% below category average
High quality audio	8.05 Ratings
High quality video	7.65 Ratings

Screen Sharing

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	Webex Calling 7.1 5 Ratings 11% below category average
Calendar integration	7.65 Ratings
Meeting initiation	6.55 Ratings
Record meetings / events	7.35 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	Webex Calling 8.2 2 Ratings 7% above category average
Live chat	8.22 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	Webex Calling 8.0 4 Ratings 6% above category average
User authentication	8.04 Ratings
Participant roles & permissions	8.04 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Webex Calling 8.1 143 Ratings 1% below category average
Hosted PBX	8.1106 Ratings
Multi-level Interactive Voice Response (IVR)	7.9106 Ratings
Directory of employee names	8.5135 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Webex Calling 7.0 148 Ratings 16% below category average
Answering rules	8.3132 Ratings
Call recording	8.6126 Ratings
Call park	8.5120 Ratings
Call screening	8.3114 Ratings
Message alerts	8.4127 Ratings
Business SMS/External Messaging	3.61 Ratings
Online Fax	4.51 Ratings
Voicemail Transcription	5.83 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Webex Calling 8.4 143 Ratings 2% below category average
Mobile app for iOS	8.2127 Ratings
Mobile app for Android	8.6115 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	Webex Calling 7.0 5 Ratings 7% below category average
Centralized communications management	7.74 Ratings
Team messaging	6.75 Ratings
Team document sharing	6.45 Ratings
Call and meeting analytics	7.15 Ratings

Best Alternatives
	Webex Calling
Small Businesses	Nextiva Business Phone Service Score 9.2 out of 10
Medium-sized Companies	Nextiva Business Phone Service Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	Webex Calling
Likelihood to Recommend	7.9 (161 ratings)
Likelihood to Renew	9.8 (2 ratings)
Usability	9.1 (4 ratings)
Support Rating	8.6 (3 ratings)

User Testimonials
	Webex Calling
Likelihood to Recommend	Cisco The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10. Incentivized Verified User Anonymous Read full review
Pros	Cisco For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software. Incentivized LP Laurent Picardin Network and Unified Communications Consultant Read full review
Cons	Cisco It might be that we didn't have this package, but transcription capabilities were not included. Sometimes, using Webex Calling would make my computer and other programs run slow If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Cisco because have been using it and its easy to configure and manage Incentivized Ramnik Singh Collaboration and Contact Center Consultant Read full review
Usability	Cisco It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need. Verified User Anonymous Read full review
Support Rating	Cisco I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions. Verified User Anonymous Read full review
Alternatives Considered	Cisco The differences between both software can be marginal in some aspects, but for the campaign in a proffessional level it was a clear win to Webex due the quality and security of the platform, being a Cisco product has more impact on the final decision, and in the end the overall experience has been great, having used Twilio in the past, that last part is my personal opinion. Incentivized Verified User Anonymous Read full review
Return on Investment	Cisco I don't make decisions on ROI, but Webex Calling is used quite widely in the organization. The ease of calling definitely makes it easy to coordinate across teams and geographies. Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling. Incentivized Verified User Anonymous Read full review
ScreenShots	Webex Calling Screenshots