Webex Calling Review
June 11, 2024
Webex Calling Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
We use it for managing, calling inbound, calling outbound, and customer interactions for scheduling exams and billing problems.
Pros
- The calling features and also that it's web-based and that people and their devices don't have to be connected to the company network for it to function. They can run it right off their home network. So when they're working remote, we don't have to provide a VPN endpoint to connect the product back to the server.
Cons
- Some of the features that on-prem had that have not yet been implemented in the Cisco WebEx product, like when you're in contact center, there is no bidirectional communication yet. So if you put a call on hold on a physical phone or on your soft phone, it doesn't talk back to the contact center portion. So the bidirectional communication would be useful and we're still getting used to the differences in how reporting is done and call detail reports. The on-prem has been around for so long that you're just used to going in there and just running CDR reports and that with Cisco WebEx a little bit, it's a learning curve that you have to get used to and that you have to have the report generated and wait for it to become available. And sometimes it can take longer because put in the queue and it runs when it has a chance.
- Well, because we don't have to maintain the on-prem equipment anymore, on-prem servers, there is a savings in electricity and data center space not having to house the equipment.
Right now in my company, we are only doing the calling portion. We aren't using meetings or messaging within it yet. Down the road that might change, but for now, they're only concentrating on the calling. We have to get everybody on the same platform first before we can worry about doing that because a company of decentralized practices, so it is going to be a long-term plan to get them all on this product.
The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
Comments
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