Webex Calling - New age enterprise grade robust calling solution
Updated March 13, 2025

Webex Calling - New age enterprise grade robust calling solution

Bhushan Kondawar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We use Webex Calling for collaboration between different teams internally and also for making calls to the outside world. It is a very good service from Cisco with wide variety of calling related features that are needed by any modern day enterprise. The customisation available with Webex Calling is very vast and it rides on Cisco's cloud infrastructure making maintenance very easy.

Pros

  • Internal calling can be done by searching user in directory or by dialing short code extensions for users. Pretty quick and easy to reach internal people.
  • Webex Calling integrated seamlessly with call recording solutions making it very useful for compliance call recording which is needed by customer service centres today.
  • Features like call forwarding, call transfer, conference, voice mail, etc are available.
  • User authorisation for different types of calls is available.
  • It provides basic call centre features as well so that companies requiring basic call centre features can use it within Webex Calling.

Cons

  • Webex Calling supports limited codecs that are generally accepted all over the world but it would be good to see if they add transcoding support.
  • The local gateway option is designed more for on premise PBX communication. It would be good to see if it is developed more as a local PSTN breakout where local SIP trunk or local PRI is terminated.
  • We would like to see more of the dial plan features like CLI manipulation, translation, etc.
  • Webex Calling has improved user experience for collaboration between different teams internally. This has improved employee satisfaction.
  • Making outbound calls has become a lot easier.
  • Call recording ensures people don't miss out anything from the important conversations and can listen to the recording to take notes from.
We have used Cisco WebEx video conferencing devices with Webex Calling which take the conference room experience to a next level. Dialling and joining any meeting with Webex Calling is very easy for an video conferencing device. Webex has a vide variety of conferencing devices supported by Webex Calling which has modern day conference room features.
Cisco's Webex Calling solution is fully cloud based and secured with state of the art Security guidelines followed end to end. Enterprises need not to worry about managing Webex Calling as all the maintenance and security patches will be applied by Cisco without customer intervention. Webex Calling is backed by powerful Webex app which is secured.
Webex Calling is developed by Cisco who has strong expertise is collaboration domain while Microsoft Teams is developed by Microsoft who is not having Cisco like expertise in collaboration. This makes Webex Calling a more robust and intuitive solution which is more relevant to enterprises seeking a secured and robust service. Cisco's support team is awesome backed by strong online documentation for user self help.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.

Webex Calling Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
9.3
Answering rules
10
Call recording
10
Call park
10
Call screening
8
Business SMS/External Messaging
10
Online Fax
8
Voicemail Transcription
9
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
Online Meetings / Events ()
Not Rated
10.0
Desktop sharing
10
10.0
Live chat
10
9.5
User authentication
10
Participant roles & permissions
9
9.5
Centralized communications management
10
Team messaging
9
Team document sharing
9
Call and meeting analytics
10

Evaluating Webex Calling and Competitors

Yes - It replaced Cisco CUCM based IP telephony system. We replaced it because management of CUCM is complex than Webex Calling. Webex Calling is a total cloud based solution whereas CUCM is kind of on premise solution requiring a lot of maintenance and management. With Webex Calling we are not worried about upgrades as it is totally managed by Cisco
  • Cloud Solutions
  • Ease of Use
Webex Calling is a full cloud based solution wherein we need not to manage the cloud infrastructure maintenance and management. The upgrades on the Webex user application are also managed by Cisco. The upgrades are painless and noiseless. It is competent in the cloud UC market and market leader as well in the UC space.
We might consider checking feature parity when migrating to Webex Calling . Also, one can consider testing the trial or proof of concept of other platforms. It may help in deciding the platform which suites the customer needs and is meeting the cost criteria as well. Use of AI in evaluation process can be a game changer.

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