Webex Calling Review
Updated March 10, 2025

Webex Calling Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We use this for our paging system, intercompany dialing, and outside calling. We use both desk phones, as well as the Webex phone app. The primary use is general phone calls, incoming and outgoing.

Pros

  • App integration
  • Being able to check your voicemail remotely (EASILY!)
  • Able to make phone calls on my cell phone using WiFi since the office does not get good reception

Cons

  • App does not always connect
  • Cell phone continues to ring after I pick up my desk phone
  • Ring duration on cell phone app can be short, leading to missed calls
  • Made intercompany paging easier - able to page our 2nd facility from any desk phone or cell phone remotely.
  • Eliminated the need for us to physically call the 2nd location - direct paging means no more dedicated phone person at the 2nd location, which freed up 8+ hours per week.
We have not combined any other Cisco Collaboration products currently.
As previously mentioned, this allows us to make calls and intercom pages between two locations 30 minutes apart seamlessly.
We did not find GTM very user-friendly, and our package at the time did not have as many tools as Webex Calling does.

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

No

Webex Calling is a great tool if your office does not receive good reception. I have noticed that this is the case in many older manufacturing buildings. The app/phone has caller ID for screening calls. The quality has been very good, which is a must when calling and dealing with customers and new prospects.

Webex Calling Feature Ratings

6.5
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
7
8.3
Answering rules
8
Call recording
Not Rated
Call park
8
Call screening
9
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
5.0
Mobile app for iOS
5
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Webex Calling

2 - This is handled by our maintenance and IT department exclusively
50 - Sales, quality, engineering, production, customer service
  • Calls
  • Meetings
  • Call forwarding
  • Call forwarding to cell
  • Access to VM remotely
The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.

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