Webex Calling Review
December 08, 2022

Webex Calling Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We use this for our paging system, intercompany dialing, and outside calling. We use both desk phones, as well as the Webex phone app. The primary use is general phone calls, incoming and outgoing.


  • App integration
  • Being able to check your voicemail remotely (EASILY!)
  • Able to make phone calls on my cell phone using WiFi since the office does not get good reception


  • App does not always connect
  • Cell phone continues to ring after I pick up my desk phone
  • Ring duration on cell phone app can be short, leading to missed calls
  • Made intercompany paging easier - able to page our 2nd facility from any desk phone or cell phone remotely.
  • Eliminated the need for us to physically call the 2nd location - direct paging means no more dedicated phone person at the 2nd location, which freed up 8+ hours per week.
We have not combined any other Cisco Collaboration products currently.
As previously mentioned, this allows us to make calls and intercom pages between two locations 30 minutes apart seamlessly.
We did not find GTM very user-friendly, and our package at the time did not have as many tools as Webex Calling does.

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?


Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?


Would you buy Webex Calling again?


Webex Calling is a great tool if your office does not receive good reception. I have noticed that this is the case in many older manufacturing buildings. The app/phone has caller ID for screening calls. The quality has been very good, which is a must when calling and dealing with customers and new prospects.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call recording
Not Rated
Call park
Call screening
Message alerts
Not Rated
Mobile app for iOS
Mobile app for Android
Not Rated


More Reviews of Webex Calling