One of the best SMB products available
August 29, 2019

One of the best SMB products available

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source

Overall Satisfaction with Cisco Webex Calling

We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.
  • A wide range of available quality endpoints to choose from.
  • Full PBX-like capabilities.
  • Collaboration at its highest level.
  • Limited features in some regions.
  • Not the cheapest option.
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Not in the same range.
Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.

Webex Calling Feature Ratings

Multi-level Interactive Voice Response (IVR)
7
User templates
9
Call reports
8
Directory of employee names
8
Answering rules
9
Call park
7
Call screening
8
Message alerts
7
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
9
Mobile app for iOS
8
Mobile app for Android
9