One of the best SMB products available
Updated October 06, 2022

One of the best SMB products available

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.
  • A wide range of available quality endpoints to choose from.
  • Full PBX-like capabilities.
  • Collaboration at its highest level.
  • Limited features in some regions.
  • Not the cheapest option.
  • It provided flexibility regarding the add of new branches or users
  • It adds features periodically to improve calling costs and routing
Cisco Collaboration endpoints are the best in the market, and are designed to work at state-of-the-art level with videoconferencing and content sharing, wich is something far more complete that "just a voice call", but using the same endpoints for conference calls makes a lot of difference compared to a simple speakerphone system or even a conference phone system. A full Cisco approach for office or meeting room equipment is a safe bet to ensure high level user experiences.
Regarding security, Cisco Webex Calling, or Cisco products in general, always stand out among their competitors with their features and standards or new security technologies, and usually set a path to be followed later by other companies. This conception about security maintained by Cisco across all their product lines, applies to user's best practices and meetings features associated to moderation or hosting, particularly regarding multitudinary events, so every call, meeting or event is secure and all the information is available and visible to the meeting's owners.Regarding interoperability, there is an integration for and with almost every other platform or system you may need, and if there isn't a specific integration, probably -almost certainly- a well documented workaround can be found.
Some of the other products I've used may have a little advantage in a
specific feature or platform, or cost, but no other product achieves the
quality level and has a complete portfolio of solutions as Cisco.

Do you think Webex Calling delivers good value for the price?


Are you happy with Webex Calling's feature set?


Did Webex Calling live up to sales and marketing promises?


Did implementation of Webex Calling go as expected?


Would you buy Webex Calling again?


Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.

Webex Calling Feature Ratings

Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call park
Call screening
Message alerts
Mobile app for iOS
Mobile app for Android

Cisco Hybrid Work

  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Events
  • Cisco Webex Room Series
  • Cisco Webex Desk Pro
  • Cisco AnyConnect
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Other companies may have a far more advanced status regarding the implementation of a hybrid work solution. We're a little behind since it was a reactive solution after Covid pandemic began, but I think this is probably the case for most companies around the globe.Depending on the pre-Covid technology status or policies of the company, it may be some differences, but the target should be similar regarding user equipment, services and necessities, both office or home/anywhere: laptop + AnyConnect + Webex App + Webex Meetings/Events, and Desk or Room equipment for top level users or office facilities.
The technology may be available, even the budget may be approved, but the mindset is very hard to set in the right direction. The main challenges were always about management, follow up and human collaboration to get a productive standard for the remote work environment.
Any tool can be a "good tool" or a "bad tool" according to what you do with it, since you have to know how to use it properly, the best way to use it, the best practice...
Cisco solutions always have the extra value associated with a well documented use case, a clear (and clean) implementation plan guide and user experience follow up. In my experience, that extra value makes the difference.
Web meetings and videoconferencing aren't new, but hybrid work made them massive. We used to have a harder agenda, since we needed to line up the activities regarding the people we were going to visit, physically, while now we've become more flexible and more objective oriented about how we organize our daily activities.
There is another part of this review that mentions interoperability, and I've mentioned more than once what I consider a very important -if not the most important- differential when you set up a platform, system or service, which is the user experience.To me, Cisco is the only company that offers a complete portfolio of products to provide the end user the best experience, evenly across all platforms and wherever may be located.
  • Webex
  • Microsoft Teams
  • Zoom
  • Google Meet

Webex Calling Support

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I'm used to Enterprise Agreements, which are pretty complete when it comes to support, only selecting the level of hardware replacement plans. But whenever I've experienced the standard TAC support, I've received a very solid response.

Using Webex Calling

It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • MultiPlatform availability of resources
  • Interoperability with other systems or platforms