Microsoft Dynamics 365 Marketing vs. Smaply

Appropriate if an organization is already using Microsoft Dynamics 365 Customer Engagement products like Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Service etc. Not appropriate for a big enterprise where has a separate marketing department, and the lead / contact for marketing information / marketing list can come through different applications in the organization, not just Microsoft Dynamics 365 Apps if they have one.

Incentivized

The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before

Incentivized

• Customer data management
• Lead management
• Campaign strategy design

Incentivized

• User journey map
• Personas templates
• Stakeholder maps
• Free online courses

Incentivized

• Microsoft does not provide HTML for forms. They provide a div that needs to authenticated and is a real pain in the [butt].
• They provide no canned unsubscribe button. Copying the code from a template doesn't work either, even though your code will pass testing when you build out an email.
• Overall the work marketing automation tool on the market. It's like they did no research into what users might want or what the competitors are offering.

• Global look and feel
• Export format
• Text formating in sticky notes

Incentivized

I wouldn't even think of renewing our use of Marketing 365. It's worthless

Microsoft Dynamics 365 Marketing is extremely usable in order to manage all of my organization's customer information across the organization. Further we use Microsoft Dynamics 365 Marketing to manage all of our marketing campaigns from beginning to end. Microsoft Dynamics 365 Marketing makes my organization more able to run a professional marketing strategy.

Incentivized

Very reliable

Incentivized

While the cost was significantly more than other vendors we looked at, the tools are similar to our previous tool so conversion would be (somewhat) easy. We chose it because it directly integrates with Microsoft Dynamics CRM - which we integrated at the same time.

Incentivized

It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply

Incentivized

• It has improved ROI for the organization replacing the old marketing tools being used earlier.
• Made the organization cloud ready earlier the organization was using on-Prem based solution.

Incentivized

• Time saving
• Clarity for stakeholders
• Sharing best practices

Incentivized