What users are saying about
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Top Rated
581 Ratings
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Top Rated
535 Ratings

Microsoft Dynamics 365

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Top Rated
581 Ratings
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Score 7.8 out of 100

Oracle Cloud HCM

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Top Rated
535 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Oracle Cloud HCM

Very well suited for permanent employees in global organizations.

Not well suited for contingent workforces as you have to pay for Oracle licenses for all of them. We are looking at moving some of our temporary associate payrolls to Oracle Cloud, but the license cost is prohibitive (even though they will not have access to most features within Oracle).
Lisa Harris | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Microsoft Dynamics 365
7.9
Oracle Cloud HCM
Customer data management / contact management
Microsoft Dynamics 365
8.5
Oracle Cloud HCM
Workflow management
Microsoft Dynamics 365
7.7
Oracle Cloud HCM
Territory management
Microsoft Dynamics 365
8.0
Oracle Cloud HCM
Opportunity management
Microsoft Dynamics 365
8.5
Oracle Cloud HCM
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics 365
7.8
Oracle Cloud HCM
Contract management
Microsoft Dynamics 365
7.4
Oracle Cloud HCM
Quote & order management
Microsoft Dynamics 365
7.5
Oracle Cloud HCM
Interaction tracking
Microsoft Dynamics 365
7.9
Oracle Cloud HCM
Channel / partner relationship management
Microsoft Dynamics 365
7.8
Oracle Cloud HCM

Customer Service & Support

Microsoft Dynamics 365
8.2
Oracle Cloud HCM
Case management
Microsoft Dynamics 365
8.5
Oracle Cloud HCM
Call center management
Microsoft Dynamics 365
7.8
Oracle Cloud HCM
Help desk management
Microsoft Dynamics 365
8.3
Oracle Cloud HCM

Marketing Automation

Microsoft Dynamics 365
7.9
Oracle Cloud HCM
Lead management
Microsoft Dynamics 365
8.2
Oracle Cloud HCM
Email marketing
Microsoft Dynamics 365
7.7
Oracle Cloud HCM

CRM Project Management

Microsoft Dynamics 365
7.9
Oracle Cloud HCM
Task management
Microsoft Dynamics 365
7.8
Oracle Cloud HCM
Billing and invoicing management
Microsoft Dynamics 365
8.0
Oracle Cloud HCM
Reporting
Microsoft Dynamics 365
8.0
Oracle Cloud HCM

CRM Reporting & Analytics

Microsoft Dynamics 365
8.0
Oracle Cloud HCM
Forecasting
Microsoft Dynamics 365
7.7
Oracle Cloud HCM
Pipeline visualization
Microsoft Dynamics 365
8.5
Oracle Cloud HCM
Customizable reports
Microsoft Dynamics 365
7.7
Oracle Cloud HCM

Customization

Microsoft Dynamics 365
8.1
Oracle Cloud HCM
Custom fields
Microsoft Dynamics 365
8.2
Oracle Cloud HCM
Custom objects
Microsoft Dynamics 365
8.0
Oracle Cloud HCM
Scripting environment
Microsoft Dynamics 365
8.0
Oracle Cloud HCM
API for custom integration
Microsoft Dynamics 365
8.0
Oracle Cloud HCM

Security

Microsoft Dynamics 365
8.8
Oracle Cloud HCM
Single sign-on capability
Microsoft Dynamics 365
8.9
Oracle Cloud HCM
Role-based user permissions
Microsoft Dynamics 365
8.7
Oracle Cloud HCM

Social CRM

Microsoft Dynamics 365
7.6
Oracle Cloud HCM
Social data
Microsoft Dynamics 365
7.5
Oracle Cloud HCM
Social engagement
Microsoft Dynamics 365
7.7
Oracle Cloud HCM

Integrations with 3rd-party Software

Microsoft Dynamics 365
8.0
Oracle Cloud HCM
Marketing automation
Microsoft Dynamics 365
8.1
Oracle Cloud HCM
Compensation management
Microsoft Dynamics 365
7.9
Oracle Cloud HCM

Platform

Microsoft Dynamics 365
7.3
Oracle Cloud HCM
Mobile access
Microsoft Dynamics 365
7.3
Oracle Cloud HCM

Human Resource Management

Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Employee demographic data
Microsoft Dynamics 365
Oracle Cloud HCM
7.9
Employment history
Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Job profiles and administration
Microsoft Dynamics 365
Oracle Cloud HCM
7.8
Workflow for transfers, promotions, pay raises, etc.
Microsoft Dynamics 365
Oracle Cloud HCM
7.2
Organizational charting
Microsoft Dynamics 365
Oracle Cloud HCM
7.4
Organization and location management
Microsoft Dynamics 365
Oracle Cloud HCM
7.5
Compliance data (COBRA, OSHA, etc.)
Microsoft Dynamics 365
Oracle Cloud HCM
7.5

Payroll Management

Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Pay calculation
Microsoft Dynamics 365
Oracle Cloud HCM
7.8
Support for external payroll vendors
Microsoft Dynamics 365
Oracle Cloud HCM
7.4
Off-cycle/On-Demand payment
Microsoft Dynamics 365
Oracle Cloud HCM
8.0
Benefit plan administration
Microsoft Dynamics 365
Oracle Cloud HCM
7.2
Direct deposit files
Microsoft Dynamics 365
Oracle Cloud HCM
7.8
Salary revision and increment management
Microsoft Dynamics 365
Oracle Cloud HCM
7.5
Reimbursement management
Microsoft Dynamics 365
Oracle Cloud HCM
7.5

Leave and Attendance Management

Microsoft Dynamics 365
Oracle Cloud HCM
7.3
Approval workflow
Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Balance details
Microsoft Dynamics 365
Oracle Cloud HCM
7.1
Annual carry-forward and encashment
Microsoft Dynamics 365
Oracle Cloud HCM
7.3

Employee Self Service

Microsoft Dynamics 365
Oracle Cloud HCM
7.7
View and generate pay and benefit information
Microsoft Dynamics 365
Oracle Cloud HCM
7.4
Update personal information
Microsoft Dynamics 365
Oracle Cloud HCM
7.9
View company policy documentation
Microsoft Dynamics 365
Oracle Cloud HCM
7.5
Employee recognition
Microsoft Dynamics 365
Oracle Cloud HCM
7.6
View job history
Microsoft Dynamics 365
Oracle Cloud HCM
7.9

Asset Management

Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Tracking of all physical assets
Microsoft Dynamics 365
Oracle Cloud HCM
7.6

HR Reporting

Microsoft Dynamics 365
Oracle Cloud HCM
6.9
Report builder
Microsoft Dynamics 365
Oracle Cloud HCM
7.3
Pre-built reports
Microsoft Dynamics 365
Oracle Cloud HCM
6.8
Ability to combine HR data with external data
Microsoft Dynamics 365
Oracle Cloud HCM
6.8

Onboarding

Microsoft Dynamics 365
Oracle Cloud HCM
8.0
New hire portal
Microsoft Dynamics 365
Oracle Cloud HCM
7.5
Manager tracking tools
Microsoft Dynamics 365
Oracle Cloud HCM
7.5

Performance and Goals

Microsoft Dynamics 365
Oracle Cloud HCM
7.7
Corporate goal setting
Microsoft Dynamics 365
Oracle Cloud HCM
8.0
Individual goal setting
Microsoft Dynamics 365
Oracle Cloud HCM
8.1
Line-of sight-visibility
Microsoft Dynamics 365
Oracle Cloud HCM
7.8
Performance tracking
Microsoft Dynamics 365
Oracle Cloud HCM
7.9

Performance Management

Microsoft Dynamics 365
Oracle Cloud HCM
8.0
Performance plans
Microsoft Dynamics 365
Oracle Cloud HCM
7.7
Performance improvement plans
Microsoft Dynamics 365
Oracle Cloud HCM
7.7
Review status tracking
Microsoft Dynamics 365
Oracle Cloud HCM
7.4
Review reminders
Microsoft Dynamics 365
Oracle Cloud HCM
7.7
Multiple review frequency
Microsoft Dynamics 365
Oracle Cloud HCM
7.8

Succession Planning

Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Create succession plans/pools
Microsoft Dynamics 365
Oracle Cloud HCM
7.8
Candidate ranking
Microsoft Dynamics 365
Oracle Cloud HCM
7.7
Candidate search
Microsoft Dynamics 365
Oracle Cloud HCM
7.4
Candidate development
Microsoft Dynamics 365
Oracle Cloud HCM
7.5

Recruiting / ATS

Microsoft Dynamics 365
Oracle Cloud HCM
7.7
Job Requisition Management
Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Company Website Posting
Microsoft Dynamics 365
Oracle Cloud HCM
7.5
Publish to Social Media
Microsoft Dynamics 365
Oracle Cloud HCM
7.3
Job Search Site Posting
Microsoft Dynamics 365
Oracle Cloud HCM
7.6
Duplicate Candidate Prevention
Microsoft Dynamics 365
Oracle Cloud HCM
7.1
Applicant Tracking
Microsoft Dynamics 365
Oracle Cloud HCM
7.8
Notifications and Alerts
Microsoft Dynamics 365
Oracle Cloud HCM
7.6

Pros

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Oracle Cloud HCM

  • Streamlines processes by making them consistent but also allows ability to slightly change those processes based upon business units needs.
  • With new newsfeed capabilities making system access more readily available to all users on all devices.
  • Allows for upgrades which allows end user to be on the most up to date product but now incorporates features to truly let you determine when to release those features.
Steve Jordan | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Oracle Cloud HCM

  • Reporting out of Taleo Learn is difficult.
  • Automation of performance plans in Taleo performance is difficult given our complexity
  • Historic performance records of terminated associates can be difficult to find due the the large number of previous associates records we have
Joshua Pekar | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 9.1
Based on 29 answers
Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.
Bryan Banks, PRC, CIR, CSSR, CDR | TrustRadius Reviewer

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 8.9
Based on 8 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
Anonymous | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 4 answers
Oracle managed to maintain its useability advantage. It will have new competitors on eRecruitment, where needs are quickly changing.
Job Horbeek | TrustRadius Reviewer

Support Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 6 answers
Oracle has an excellent support model. The challenge is in adopting this support model and making traditional IT and non-mature system administrators use this model. In combination with the Oracle Cloud (client) Community, the support is excellent.
Job Horbeek | TrustRadius Reviewer

Implementation Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 7.0
Based on 4 answers
There is a lot of potential on Fusion. We have reaped about 10% of potential benefits. Especially on Workforce Intelligence, the opportunities are huge. The reason why we do not use the solution at its full potential is not in the product (which is simple and transparent). A roadmap is under construction to bring more of its potential to the end user.
Job Horbeek | TrustRadius Reviewer

Alternatives Considered

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Oracle Cloud HCM

I personally liked using Bullhorn better, everything was easy to pick up on and flowed really nicely. I feel that it was very intuitive were as Taleo does not have the same flow to it. Bullhorn also has a modern look and the ability for me to open all the jobs I am currently working on and candidate profiles at the same time
Adeline Steffen | TrustRadius Reviewer

Scalability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 5 answers
Taleo (owned now by Oracle) continues to be an incredibly powerful product and it's scalability is among the most robust of any ATS in use today.
Mark Story, MPA, SPHR | TrustRadius Reviewer

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Oracle Cloud HCM

  • Once Taleo is up and running at your organization you will see a ROI within your first hire. I was using a lot of outside vendors prior to using Taleo which typical cost me 20K per hire for an engineer. So it was clear to the CEO once I made my first hire using Taleo via a job posting or referral or sourcing method that the ATS was the way to go. He was quite pleased. Cut the vendor fees from 500K a year down to under 100K!
Susan Asmo | TrustRadius Reviewer

Screenshots

Microsoft Dynamics 365

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Cloud HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Microsoft Dynamics 365
8.3
Oracle Cloud HCM
7.7

Likelihood to Renew

Microsoft Dynamics 365
7.9
Oracle Cloud HCM
9.1

Usability

Microsoft Dynamics 365
8.9
Oracle Cloud HCM
8.0

Performance

Microsoft Dynamics 365
Oracle Cloud HCM
9.0

Support Rating

Microsoft Dynamics 365
10.0
Oracle Cloud HCM
8.0

Online Training

Microsoft Dynamics 365
7.5
Oracle Cloud HCM
8.8

Implementation Rating

Microsoft Dynamics 365
9.2
Oracle Cloud HCM
7.0

Scalability

Microsoft Dynamics 365
Oracle Cloud HCM
8.0

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