Oracle Cloud HCM: changing lives
Anonymous | TrustRadius Reviewer
Updated September 17, 2019

Oracle Cloud HCM: changing lives

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Talent Management
  • Oracle Talent Acquisition
  • Learning

Overall Satisfaction with Oracle HCM Cloud

Oracle Cloud HCM is being used globally as a single source HR system. There are many benefits that we have realized and our customers see in this space:
  • Move to CapEX spend.
  • Enhanced mobility.
  • World-class business process configurations.
  • Advanced UI and good process navigation.
  • Agile and flexible product capable of handling growing company requirements.
  • Better Business Process
  • Advanced Analytics
  • Enhanced mobility features
  • Better cost solution
  • Payroll
  • Benefits module
  • Training and Learning application
Yes it had greatly improved because of streamlining of processes. We have been able to use some of our HRIS in new areas.
  • Increase in quality of new hires
  • Increase productivity of employees & HR administration
Yes all the outcomes have been achieved.
Yes - I am a member of the Oracle HCM User Group.

This is a nice avenue for users to exchange ideas and plans. We have been able to use this group to identify our issues and help suggestions for resolutions. This could be a great cost saver in the long run.
  • Using it for incentive compensation
  • Better and innovative approval workflows
  • Analytics
It is much superior. We were using an Oracle on-premise solution so this was an obvious choice.
Also, now that we have used it for 1 year I feel that we have nearly got even with our implementation cost.
With the changes in Lear and Recruitment, my liking for this product has greatly improved.
[Oracle HCM Cloud is well suited] for small and mid sized customers looking to modernize their HR systems.

Oracle Cloud HCM Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
5
Support for external payroll vendors
5
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
5
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
9
View and generate pay and benefit information
8
Update personal information
8
View job history
9
View company policy documentation
9
Employee recognition
8
Report builder
6
Pre-built reports
8
Ability to combine HR data with external data
7
Performance plans
7
Performance improvement plans
8
Review status tracking
8
Review reminders
9
Multiple review frequency
8
Create succession plans/pools
7
Candidate ranking
8
Candidate search
7
Candidate development
8
New hire portal
8
Manager tracking tools
9
Corporate goal setting
7
Individual goal setting
8
Line-of sight-visibility
7
Performance tracking
9
Job Requisition Management
7
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
8
Duplicate Candidate Prevention
9
Applicant Tracking
7
Notifications and Alerts
8

Implementation, Adoption, and Customer Service

The rating is based upon our current level of support. The overall experience has vastly changed since we moved into product paid support.
'Also, with Oracle going with the model of quarterly patches, it makes sense to have the product company provide support to the overall application thereby eliminating the problems of bugs.

Using Oracle HCM Cloud

1000 - HCM and Recruitment
10 - We need people who are more technically focused. Also, knowledge of HCM domain is a must
  • Reducing cost for Hire to retire
  • Better analytics
  • Better Mobility
  • We plan to use it for Talent Management and learning
  • We also plan to use it for Onboarding
We have been happy with the application.
  • Overall TCO has reduced
  • Reduction in support cost
  • Reduction in infrastructure cost

Evaluating Oracle HCM Cloud and Competitors

Yes - It replaced the on premise PeopleSoft application.
Primary reason was because we wanted to standardize our application across functions / regions.
Also, cloud is a great way to keep up with technological advancements
  • Product Features
  • Product Reputation
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Product features are the most importatnt thing as being part of IT my KPI is to ensure that my organization gets the best solution at the cheapest price.
I would have asked for more references and use cases from the product vendors.
Sometimes things seem obvious in the sales demo but are not so simple during implementation

Oracle HCM Cloud Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes - Yes, the cost of paying premium support pays for maintaining the application.
Having a native support also means that you can have better resolutions for your SR and support requests.

Also, there is a dedicated support network which keeps us updated with upcoming changes and enhancement on the products and other services that are available for existing users.
Yes - It is much better now. Previously, when we were using the default support the resolution times were much higher.
Also, there was no access to dev support which caused us delays,

With paid support the overall experience is much better with faster resolution times.
There was a scenario where our Pay calc was not getting finalized.
We raised an SR and oracle identified a specific issue in our pay data which was causing this issue.
This was over and above what they needed to do and was a good experience.

Using Oracle HCM Cloud

After the initial training's, it was quite intuitive to use the application.
The application is based upon best practices and the overall flows are quite logical.
The train stop approach also ensures that users understand where they are in the process cycle. Also, the number of clicks have been greatly rationalized to ensure that there is more streamlined experience.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Inconsistent
  • Mobility
  • Reporting Requirements
  • Workflows
  • Adding new configurations
  • Any customization (PaaS)
  • Migrations between instances
Yes - The mobile interface is nice and is provided via their Oracle HCM cloud App.
The interface is still nascent and is evolving. Currently limited functionality is available under self service and that area needs lot of enhancements.
The newer modules like learning have better pages. I believe Oracle will greatly enhance the remaining in the upcoming releases.