Microsoft Dynamics GP vs. Quadient Accounts Receivable

Microsoft Dynamics GP is well-suited for our environment, as we pay a diverse group of employees, including on-the-road drivers, shop employees (some in other locations), and office employees. It easily tracks time off, taxes, pay, etc. The reporting allows us to verify with our drivers how they are paid each week, whether it be through mileage or stop-offs.

Incentivized

Amazing tool for workflow automation, customer self service, housing customer information in one repository, risk assessment for customers. Less helpful for cash forecasting and a bit more rigid for workflow set ups if the customer has multiple accounting pathways to send notifications to.

• Great Plains started as back office/accounting, and that is still it's strong suit.
• SQL and the GP programming language, Dexterity, provide a robust, scalable, and stable platform with well documented maintenance and repair procedures. Relatively easy to manage, tune, and support.
• Microsoft support for GP verges on "particularly well". Doesn't quite get there but good enough once you know what you're doing
• Strong partner network, including the GP User Group (GPUG)

Incentivized

• User friendly dashboard
• Ease of use setting up workflows
• Easy to follow aging report to reconcile
• DSO on the front home page

Incentivized

• With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
• I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.

Incentivized

• Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
• Cash forecasting graphics are unhelpful and can be refined
• DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages

Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.

Incentivized

Amazing tool which we love. Definitely something to consider if you have a high volume of customers or your team runs lean as it does a lot of the touches without human support

Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.

Incentivized

Super easy set up - does not need Admin support to create workflows or templates - anyone with a sense of receivables processes can do it

The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.

Incentivized

Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.

Incentivized

I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.

Incentivized

Quadient stacked up pretty well. Pricing was a bit higher than what we wanted to spend; however, based on the value we are receiving in a streamlined product, we pulled the trigger on it. Dunning was a bit more limited and manual process in the collections process so we opted for Quadient.

Incentivized

The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution

Incentivized

• Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
• Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
• Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!

Incentivized

• Decrease in our DSO which was relatively high before
• Ease of use by our customers to gather statements or invoices
• Ease of use platform for all employees

Incentivized