Overall Satisfaction with Microsoft Dynamics GP
Dynamics GP is the ERP/MRP solution for a client with over 100 employees and 25 GP users. We use the Manufacturing module in addition to the Sales, Inventory, and back office functions. It is the accounting program for the whole company, and as a manufacturer it is responsible for bills of materials, logistics, planning, ordering, and general ledger.
- Great Plains started as back office/accounting, and that is still it's strong suit.
- SQL and the GP programming language, Dexterity, provide a robust, scalable, and stable platform with well documented maintenance and repair procedures. Relatively easy to manage, tune, and support.
- Microsoft support for GP verges on "particularly well". Doesn't quite get there but good enough once you know what you're doing
- Strong partner network, including the GP User Group (GPUG)
- Number of windows required for some functions- lots of clicking
- Complex interface for users who work in different modules
- Communication from Microsoft about future of GP as they continue to promote Business Central and Dynamics 365- confusion and concern among users and partners about how long GP will get first-level support and development.
- The web client flat-out sucks, you will need RDS or Citrix to support remote users. If you stick with desktop clients it enormously increases your workload as every update requires you update every client. RDS is the way to go just to simplify the update procedure, but RDS is an additional licensing and support cost. Still more cost effective to not use the desktop client.
- Reporting- you will almost certainly have to get a third-party reporting program- Management Reporter is complex and squirrely, the built-in Report Writer is a nightmare to work with. Word Templates work well but aren't user-friendly and because they get all their data from Report Writer sometimes just doing a simple change requires a lot of skill and time.
- Good back office, okay manufacturing,
- Users do a lot of workarounds in Excel and then post to GP
- Stability- runs well and users are generally confident of what they're entering and seeing
- Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX) and Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Because GP doesn't do CRM we have looked at D365 Customer Engagement for our field service, and F&O as a replacement. Vaporware, no direct upgrade path, and if you want to continue with GP for your back office and just use Field Service it's an insanely complex integration import/export. D365 F&O is a huge implementation cost, and without a direct migration path every bit of data has to be custom imported. There really is no straightforward way to stack up GP against these programs currently. Again, the future of GP is in some doubt.