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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Exchange

    Score8.6 out of 10
    N/AMicrosoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).N/A

    SugarSync

    Score3.6 out of 10
    N/ASugarSync is a cloud storage and backup solution designed for small businesses.

    $7.50

    per month

    Pricing
    Microsoft ExchangeSugarSync
    Editions & Modules
    No answers on this topic
    100 GB
    $7.49
    per month
    250 GB
    $9.99
    per month
    500 GB
    $18.95
    per month
    Offerings
    Pricing Offerings
    Microsoft ExchangeSugarSync
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft ExchangeSugarSync
    Considered Both Products
    Microsoft
    No answer on this topic
    Ziff Davis Inc
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    65 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    63 Answers
    No answers on this topic
    Happy with the feature set
    99%
    Happy with the feature set
    68 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    46 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    52 Answers
    No answers on this topic
    Features
    Microsoft ExchangeSugarSync
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Microsoft Exchange and SugarSync
    Feature
    Microsoft Exchange
    7.3
    84 Ratings
    14% below category average
    SugarSync
    -
    Ratings
    Anti-malware6.567 Ratings00 Ratings
    Customizability8.079 Ratings00 Ratings
    Data Loss Protection8.368 Ratings00 Ratings
    Threat Detection6.566 Ratings00 Ratings
    Sandboxing7.444 Ratings00 Ratings
    End-to-End Encryption6.767 Ratings00 Ratings
    Management Tools8.080 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Exchange and SugarSync
    Feature
    Microsoft Exchange
    -
    Ratings
    SugarSync
    9.4
    8 Ratings
    11% above category average
    Versioning00 Ratings8.06 Ratings
    Video files00 Ratings9.05 Ratings
    Audio files00 Ratings10.05 Ratings
    Document collaboration00 Ratings10.07 Ratings
    Access control00 Ratings10.08 Ratings
    File search00 Ratings9.08 Ratings
    Device sync00 Ratings10.08 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Microsoft Exchange and SugarSync
    Feature
    Microsoft Exchange
    -
    Ratings
    SugarSync
    9.7
    8 Ratings
    11% above category average
    User and role management00 Ratings10.07 Ratings
    File organization00 Ratings9.08 Ratings
    Device management00 Ratings10.08 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Microsoft Exchange and SugarSync
    Feature
    Microsoft Exchange
    -
    Ratings
    SugarSync
    10.0
    8 Ratings
    14% above category average
    Performance00 Ratings10.08 Ratings
    Reliability00 Ratings10.08 Ratings
    Storage Reports00 Ratings10.06 Ratings
    Best Alternatives
    Microsoft ExchangeSugarSync
    Small Businesses
    Sophos Email
    Score9.1 out of 10
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Medium-sized Companies
    Sophos Email
    Score9.1 out of 10
    Apple iCloud
    Score8.4 out of 10
    Enterprises
    OpenText Core Email Threat Protection
    Score7.5 out of 10
    ownCloud
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft ExchangeSugarSync
    Likelihood to Recommend
    9.0
    (102 ratings)
    10.0
    (10 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    9.0
    (3 ratings)
    Usability
    8.5
    (6 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (12 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    5.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft ExchangeSugarSync
    Likelihood to Recommend
    Microsoft
    Creating and receiving emails is simple. Managing contacts is a nice feature, especially connecting to Active Directory. Calendar management is also helpful and sharing access to others' calendars for scheduling meetings is useful. And reserving resources such as rooms or equipment is also useful. Personal and shared mailboxes are good features, as well. Tasks are a little lacking, but other than that, the features are thorough.
    Incentivized
    Read full review
    Ziff Davis Inc
    When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
    Incentivized
    Read full review
    Pros
    Microsoft
    • As we have a large user base of 11,000 users we use MailTips to avoid people getting confused with people with similar names in the organization.
    • The integration between Teams Meeting and Resource booking is generally very good. The Scheduling Assistance makes it easy to scan calendars and find free periods to provisionally scheduled events.
    • Marking yourself as Out of the Office and busy is easy, as is sharing your calendar within the team/organization or individuals.
    • Voicemail integration and the ability to receive missed chats in your inbox are highly used and useful.
    Incentivized
    Read full review
    Ziff Davis Inc
    • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
    • Works in the background - although this is true for all
    • You can share with others - including those who do not use SugarSync
    Incentivized
    Read full review
    Cons
    Microsoft
    • The two main factors for the better reliability & Uptime of internally hosted Exchange Server depends on Exchange Server configuration and the level of investment the organization is willing to provide for hosting the Exchange Server On-Premise Environment. As the data is stored in the organization’s hardware, any disaster may lead to the loss of email and servers.
    • Losing data might affect business continuity and rebuilding it can be costly.
    • Security remains a major concern.
    • Security of data loss is main concern. To ensure that, organization needs to configure networks, systems and Exchange platform against possible threats.
    • Hardware and license costs are high.
    Incentivized
    Read full review
    Ziff Davis Inc
    • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Email and calendars in a business setting are requirements. And Microsoft continues to be the standard of business applications. Microsoft 365 makes Microsoft Exchange easy to use. Everything is in the cloud. Let Microsoft take care of the hardware, the software, and the security. You just enable your business users with the functionality they need.
    Incentivized
    Read full review
    Ziff Davis Inc
    1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
    Read full review
    Usability
    Microsoft
    Microsoft Exchange has come a long way over the years and has nowhere near the technical overhead required for support as it did back in 2003/2007 and prior. The integrations with Teams, Defender, Sharepoint, Copilot and many other products make it a solid and well-rounded tool used for many day-to-day tasks.
    Incentivized
    Read full review
    Ziff Davis Inc
    No answers on this topic
    Reliability and Availability
    Microsoft
    Exchange is setup with multiple servers behind load balancers to provide high availability.
    Incentivized
    Read full review
    Ziff Davis Inc
    No answers on this topic
    Performance
    Microsoft
    I would say it's the best email product I've experienced.
    Incentivized
    Read full review
    Ziff Davis Inc
    No answers on this topic
    Support Rating
    Microsoft
    We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
    Incentivized
    Read full review
    Ziff Davis Inc
    Customer service is amazing, they are always fast to respond and very helpful.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    Implementation/conversion can be quite complex and, unless you have certified Exchange administrators in-house, you should strongly consider a 3rd party consultant for this implementation.
    Incentivized
    Read full review
    Ziff Davis Inc
    No answers on this topic
    Alternatives Considered
    Microsoft
    Microsoft Exchange Product The best cloud-based enterprise-grade archiving platform with a host of features that enable files to be securely archived and retrieved with advanced search options. This tool is very easy to use and has a User-friendly interface. It is a highly reliable platform that allows all employees to automatically store their data without any limitations. It offers a cost-effective solution with customized policy management. We are happy that the customer support team is always fast and concerned, and the product's uninterrupted service experience. It is very good that it stores data in real-time without losing it, even in the event of a disaster. The cost-effective solution and integration with other tools are seamless.
    Incentivized
    Read full review
    Ziff Davis Inc
    SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
    Incentivized
    Read full review
    Scalability
    Microsoft
    The only time Exchange has failed us is when we did something to cause the failure.
    Incentivized
    Read full review
    Ziff Davis Inc
    No answers on this topic
    Return on Investment
    Microsoft
    • It has been an important factor in allowing seamless communication with clients and scheduling business meetings, which in turn works in the company's favor.
    • Haven't noticed any negative impact Exchange has had on our ROI. The support team is also responsive and helpful.
    Incentivized
    Read full review
    Ziff Davis Inc
    • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
    • We achieved faster project collaboration with SugarSync.
    Incentivized
    Read full review
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