Collaboration starts with Exchange.
June 08, 2022

Collaboration starts with Exchange.

Andrew Buckle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Exchange

Exchange is used extensively within the organization for email, calendaring, and resource bookings such as rooms and conferencing facilities. We operate in Hybrid mode because we have both on-premise and cloud presences. Therefore our source of authority(SOA) comes from the on-premise Active Directory (AD). This makes life a little more complicated as we need a process to connect both presences and keep them in synchronization which is done with a service called Azure AD Connect. We will eventually remove our on-premise Exchange service and move completely to Exchange Online but because of other dependencies, we cannot do this at the moment.
  • As we have a large user base of 11,000 users we use MailTips to avoid people getting confused with people with similar names in the organization.
  • The integration between Teams Meeting and Resource booking is generally very good. The Scheduling Assistance makes it easy to scan calendars and find free periods to provisionally scheduled events.
  • Marking yourself as Out of the Office and busy is easy, as is sharing your calendar within the team/organization or individuals.
  • Voicemail integration and the ability to receive missed chats in your inbox are highly used and useful.
  • Exchange Online has a limitation of only being able to send a message to 500 recipients within a 24-hour period. Bulk emails may therefore require batching.
  • Initially, provisioning users can take a little while due to mailboxes being created and policies applied. It would be advisable to give a least 24 hours.
  • PowerShell skills are recommended to perform bulk administrative operations. They may be slow and tedious from the Administrative Console.
  • Scheduling meetings and mailbox delegation.
  • Sharing calendars and booking resources.
  • Integration into Teams.
  • After testing I found Exchange very good at removing/quarantining malware.
  • The Global Address List is great for finding the correct person within the organization to deal with.
  • The Clutter feature is terrible. Sometimes putting important emails into that folder for no discernible reason.

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Mailbox delegation is used extensively so that personal assistants can manage the email/diaries of high-profile members of staff. The ability to convert a mailbox from regular to shared is also beneficial when a person is on leave or absent for a period of time as it frees up a license. As Exchange is so accessible, it can be used as a filing cabinet which is not what it is designed to be. This can lead to large mailboxes which can lead to users losing the information within them.

Microsoft Exchange Feature Ratings

Data Loss Protection
Threat Detection
End-to-End Encryption
Management Tools