TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Power Automate

    Score8.5 out of 10
    N/AMicrosoft Power Automate is an advanced automation platform offering a range of features, including AI-powered automation, robotic process automation (RPA), business process automation (BPA), digital process automation (DPA), and process/task mining. The platform aims to empower organizations to securely automate their operations at scale by leveraging low-code and AI technologies.

    $15

    per month per user

    Salesforce CRM Analytics

    Score8.5 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Pricing
    Microsoft Power AutomateSalesforce CRM Analytics
    Editions & Modules
    Power Automate Premium
    $15
    per month per user
    Power Automate Process
    $150
    per month per bot
    Hosted RPA add-on
    $215
    per month per bot
    Process Mining add-on
    $5,000
    per month per tenant
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Power AutomateSalesforce CRM Analytics
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Power AutomateSalesforce CRM Analytics
    Considered Both Products
    Microsoft
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    78 Answers
    73%
    Would buy again
    8 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    75 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    78 Answers
    91%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    51 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    58 Answers
    90%
    Implementation went as expected
    9 Answers
    Features
    Microsoft Power AutomateSalesforce CRM Analytics
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    Pixel Perfect reports00 Ratings7.541 Ratings
    Customizable dashboards00 Ratings8.548 Ratings
    Report Formatting Templates00 Ratings7.546 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    Drill-down analysis00 Ratings8.548 Ratings
    Formatting capabilities00 Ratings7.548 Ratings
    Integration with R or other statistical packages00 Ratings7.537 Ratings
    Report sharing and collaboration00 Ratings7.546 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    8.1
    47 Ratings
    1% below category average
    Publish to Web00 Ratings9.037 Ratings
    Publish to PDF00 Ratings7.044 Ratings
    Report Versioning00 Ratings8.543 Ratings
    Report Delivery Scheduling00 Ratings8.540 Ratings
    Delivery to Remote Servers00 Ratings7.534 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.042 Ratings
    Location Analytics / Geographic Visualization00 Ratings6.540 Ratings
    Predictive Analytics00 Ratings7.042 Ratings
    Pattern Recognition and Data Mining00 Ratings8.02 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    Multi-User Support (named login)00 Ratings9.046 Ratings
    Role-Based Security Model00 Ratings8.546 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.042 Ratings
    Report-Level Access Control00 Ratings9.02 Ratings
    Single Sign-On (SSO)00 Ratings9.541 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    6.7
    45 Ratings
    15% below category average
    Responsive Design for Web Access00 Ratings7.543 Ratings
    Mobile Application00 Ratings7.034 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings6.539 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Microsoft Power Automate and Salesforce CRM Analytics
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    REST API00 Ratings8.031 Ratings
    Javascript API00 Ratings8.529 Ratings
    iFrames00 Ratings8.525 Ratings
    Java API00 Ratings8.528 Ratings
    Themeable User Interface (UI)00 Ratings7.528 Ratings
    Customizable Platform (Open Source)00 Ratings8.527 Ratings
    Best Alternatives
    Microsoft Power AutomateSalesforce CRM Analytics
    Small Businesses
    airSlate WorkFlow
    Score10 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    excentia Admin Tools
    Score7.3 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    ServiceNow AI Platform
    Score8.5 out of 10
    Jaspersoft Community Edition
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Power AutomateSalesforce CRM Analytics
    Likelihood to Recommend
    8.6
    (89 ratings)
    9.1
    (51 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (7 ratings)
    8.5
    (10 ratings)
    Support Rating
    7.9
    (12 ratings)
    7.7
    (6 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.9
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.3
    (39 ratings)
    6.0
    (1 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.1
    (41 ratings)
    Data Sources
    -
    (0 ratings)
    7.7
    (41 ratings)
    Ease of integration
    8.5
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Power AutomateSalesforce CRM Analytics
    Likelihood to Recommend
    Microsoft
    Very useful RPA tools for automating processes with minimal coding and drag-and-drop functionality, with a wide variety of triggers, including scheduled time-based triggers and activity-based triggers, such as modifying a file/list in SharePoint to run a Power Automate flow. Very easy-to-use UI with native integration with every Microsoft product, and a very low automation failure rate for deployed workflows.
    Incentivized
    Read full review
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Sending confirmation email to clients and user once the flow is triggered.
    • Fetching or Dumping files from one location to another if the flow is triggered.
    • Schedule flow helps to send alerts and triggers the flow at a specific interval of time to carry out the required task.
    • Power Automate also be used to convert any file format to a specific file format and save it to the required location
    Incentivized
    Read full review
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Steep learning curve.
    • It can be slow to develop simple solutions compared to other automation platforms such as Smarsheet.
    • Troubleshooting and developing can be frustrating without proper access to edit the code directly.
    • Only able to edit through the GUI and with expressions.
    • Many ways to do the same thing can be frustrating when you need to rework your flow.
    Incentivized
    Read full review
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    The tool is very useful when used with its various native connectors, taking great advantage of the integration between the components and systems of the Office365 universe. However, its cost is still high, and automation using more advanced components containing AI resources becomes unfeasible for some companies. Due to the financial crisis that many companies are currently experiencing, investment in automation systems or tools is taking a back seat.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Usability
    Microsoft
    Power Automate features a clean and intuitive user interface that allows users to create, manage, and monitor workflows easily. The UI is designed to be accessible to both technical and non-technical users, with drag-and-drop functionality for building workflows. Power Automate supports integration with a wide range of Microsoft and third-party applications. This flexibility in integration allows users to automate workflows across various systems, enhancing overall productivity and efficiency.
    Incentivized
    Read full review
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    both Community support and Microsoft official support typically respond to (and resolve) reported issues in a VERY expedient manner, usually going above and beyond for education and bugfixing. I have been thoroughly impressed with the level of support I had been provided in the past.
    Incentivized
    Read full review
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    after reviewing the main features of Power Automate, the Microsoft trainer focused on some of our real life use cases implementation, from simple to more advanced.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Online Training
    Microsoft
    although it was productive, it is more difficult to stay focused and in a 7 hours a day online training (including screen share issues and the fact that the trainer just can't precisely show the exact location of your mistake)
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Implementation Rating
    Microsoft
    Overall, our experience implementing Microsoft Power Automate has been positive, with a relatively low barrier to entry and a fast time-to-value—especially because it integrates natively with Microsoft 365, which we were already using extensively. With Respect to migration, I had a very good experience where existing workflows were reviewed and simplified. Unnecessary steps were removed. Business rules were reimplemented using Power Automate logic. We migrated Approval workflows, email-based notifications, SharePoint-centric processes, and simple integrations.
    Incentivized
    Read full review
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Microsoft Power Automate is worlds ahead of Zapier in so many ways. The looping, DOM access, and flow controls are much better. I feel that accessing different data within previous connectors used in a flow is much easier in Microsoft Power Automate as well. The custom connector creation process is a lot more pleasant in Microsoft Power Automate. The DateTime data type is handles MUCH better in Microsoft Power Automate, which is reason enough to use it.
    Incentivized
    Read full review
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    I have not done any participations
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Professional Services
    Microsoft
    Microsoft's professional services provide hands-on support throughout the implementation lifecycle of Power Automate.This includes initial setup, configuration, integration with existing systems, testing, and deployment. They ensure that workflows are correctly designed, optimized for performance, and aligned with security best practices.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Return on Investment
    Microsoft
    • You can automate a lot of process very easy like automatic mails for status updates and such. This will save a lot of time and is more accurate, faster and up-to-date than a user can be.
    • Task approval is centralized and automatic reminders save us a lot of time.
    • The ROI is good if you have a lot of use cases and things to automate
    Incentivized
    Read full review
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
    Read full review
    ScreenShots

    Microsoft Power Automate Screenshots

    Screenshot of Microsoft Power Automate (Interface Screenshot) - Work Queues, Initial pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Signed-in web portal home pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Signed-in web portal create pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Desktop designerScreenshot of Microsoft Power Automate (Interface Screenshot) - Hosted RPAScreenshot of Microsoft Power Automate (Interface Screenshot) - Display of DLP violations (on Run)