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Top Rated
1455 Ratings

Microsoft Power BI

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Top Rated
1455 Ratings
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Score 8.4 out of 100
457 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    BI Standard Reporting

    8.4

    Microsoft Power BI

    84%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 3/3 features

    Pixel Perfect reports

    8.1
    81%
    121 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    9.0
    90%
    140 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    8.2
    82%
    128 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    8.3

    Microsoft Power BI

    83%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 4/4 features

    Drill-down analysis

    8.6
    86%
    140 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    7.9
    79%
    139 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    8.1
    81%
    105 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    8.5
    85%
    136 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    8.4

    Microsoft Power BI

    84%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 5/5 features

    Publish to Web

    9.0
    90%
    130 Ratings
    N/A
    0 Ratings

    Publish to PDF

    8.9
    89%
    122 Ratings
    N/A
    0 Ratings

    Report Versioning

    7.8
    78%
    102 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    8.5
    85%
    105 Ratings
    N/A
    0 Ratings

    Delivery to Remote Servers

    7.6
    76%
    76 Ratings
    N/A
    0 Ratings

    Data Discovery and Visualization

    8.3

    Microsoft Power BI

    83%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    8.4
    84%
    132 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    8.5
    85%
    123 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    7.9
    79%
    103 Ratings
    N/A
    0 Ratings

    Access Control and Security

    8.7

    Microsoft Power BI

    87%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 4/4 features

    Multi-User Support (named login)

    8.8
    88%
    121 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    8.7
    87%
    104 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    8.5
    85%
    112 Ratings
    N/A
    0 Ratings

    Single Sign-On (SSO)

    9.0
    90%
    96 Ratings
    N/A
    0 Ratings

    Mobile Capabilities

    8.3

    Microsoft Power BI

    83%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 3/3 features

    Responsive Design for Web Access

    8.5
    85%
    114 Ratings
    N/A
    0 Ratings

    Mobile Application

    8.2
    82%
    101 Ratings
    N/A
    0 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    8.1
    81%
    115 Ratings
    N/A
    0 Ratings

    Application Program Interfaces (APIs) / Embedding

    8.0

    Microsoft Power BI

    80%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Microsoft Power BI ranks higher in 6/6 features

    REST API

    8.4
    84%
    73 Ratings
    N/A
    0 Ratings

    Javascript API

    8.1
    81%
    57 Ratings
    N/A
    0 Ratings

    iFrames

    8.0
    80%
    56 Ratings
    N/A
    0 Ratings

    Java API

    7.8
    78%
    47 Ratings
    N/A
    0 Ratings

    Themeable User Interface (UI)

    8.0
    80%
    64 Ratings
    N/A
    0 Ratings

    Customizable Platform (Open Source)

    8.0
    80%
    46 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Microsoft Power BI

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.3
    93%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    8.0
    80%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.0
    80%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.7
    87%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.8
    88%
    62 Ratings

    ITSM asset management

    Microsoft Power BI

    Feature Set Not Supported
    N/A
    8.2

    ServiceNow IT Service Management

    82%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.1
    81%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.2
    82%
    53 Ratings

    Change management

    Microsoft Power BI

    Feature Set Not Supported
    N/A
    8.4

    ServiceNow IT Service Management

    84%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    62 Ratings

    Change calendar

    N/A
    0 Ratings
    8.1
    81%
    56 Ratings

    Service-level management

    N/A
    0 Ratings
    8.6
    86%
    58 Ratings

    Attribute Ratings

    • Microsoft Power BI is rated higher in 2 areas: Usability, Support Rating
    • ServiceNow IT Service Management is rated higher in 1 area: Likelihood to Recommend
    • Microsoft Power BI and ServiceNow IT Service Management are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.7

    Microsoft Power BI

    87%
    142 Ratings
    8.9

    ServiceNow IT Service Management

    89%
    79 Ratings

    Likelihood to Renew

    10.0

    Microsoft Power BI

    100%
    1 Rating
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    8.6

    Microsoft Power BI

    86%
    57 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    Microsoft Power BI

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    Microsoft Power BI

    N/A
    0 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    8.5

    Microsoft Power BI

    85%
    53 Ratings
    7.4

    ServiceNow IT Service Management

    74%
    40 Ratings

    Online Training

    Microsoft Power BI

    N/A
    0 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    Microsoft Power BI

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    Microsoft Power BI

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    Microsoft

    In operations we use the tool for many different topics, from factory quality systems to high level reviews. We have created kind of an internal "App Store" based on Power BI where you have a lot of different dashboards for different solutions (cost, cash, health and safety, sales, factories, distribution centers...) and you as an user just need to get in that "App Store" and enter in whatever tool can be useful for you. It is open to all the operations employees and can use on demand. Also it has raised the imagination of our colleagues, as they are not only working by themselves creating new reports, but also raising fantastic ideas that can be extended for the usage of all the community.
    Read full review

    ServiceNow

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Read full review

    Pros

    Microsoft

    • Quickly filter and view granular data sets with easily configurable reporting figures.
    • The ability to quickly switch between tabs allows for historical data comparisons and progress tracking.
    • It's helpful to dive into the data and break it down from high levels to small.
    • Achieve actionable insights faster by using real-time data. It's incredible to have online access to reports.
    Read full review

    ServiceNow

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Read full review

    Cons

    Microsoft

    • The desktop app is great but needs a lot of performance improvements
    • No MacOS Version for the Desktop app, this is a big limitation for business since executives prefer Macs
    • Premium Cloud Version of Power BI is awfully expensive
    • On-Premise Version of the Power BI Reports Server is bundled only with SQL Server Enterprise License and cannot be purchased separately and requires Software Assurance Subscription
    • On-Premise Power BI Report Server doesn't support ADFS, AzureAD or any Claims-Based authentication platform, a sad disadvantage for enterprises
    Read full review

    ServiceNow

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Read full review

    Pricing Details

    Microsoft Power BI

    Starting Price

    $9.99 per month

    Editions & Modules

    Microsoft Power BI editions and modules pricing
    EditionModules
    Power BI Pro$9.991
    Power BI Premium$20.002
    Power BI Premium$4,995.003

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per Capacity/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceNow IT Service Management

    Starting Price

    $0 per year

    Editions & Modules

    ServiceNow IT Service Management editions and modules pricing
    EditionModules
    Starting Price$10,000.001

    Footnotes

    1. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Microsoft

    I find it helpful and easy to use
    Read full review

    ServiceNow

    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
    Read full review

    Usability

    Microsoft

    At this point, I think we all know who has taken the lead in the business intelligence and analytics market worldwide. With fresh new updates every other day on top of an already robustly built product with all features that one can dream of is a no brainer, I feel. Microsoft will invariably be synonymous with quality and professionalism.
    Read full review

    ServiceNow

    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
    Read full review

    Reliability and Availability

    Microsoft

    No answers on this topic

    ServiceNow

    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
    Read full review

    Performance

    Microsoft

    No answers on this topic

    ServiceNow

    For a massive system, page loads are reasonably quick, including searches.
    Read full review

    Support Rating

    Microsoft

    I can't really speak to the support overall, [but] I will say that in the almost three years I have used the system, I have only needed to contact their support team once. I think the team was helpful, but it did take some time for us to resolve the issues/ request that they had. I guess the good news is that the system is pretty stable, and I personally have rarely needed to contact their technical support team.
    Read full review

    ServiceNow

    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
    Read full review

    Online Training

    Microsoft

    No answers on this topic

    ServiceNow

    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
    Read full review

    Implementation Rating

    Microsoft

    No answers on this topic

    ServiceNow

    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
    Read full review

    Alternatives Considered

    Microsoft

    [Microsoft] Power BI is practical and effective, like a hammer for a nail, it is easy to use and produces very quickly the results that in most cases are urgently required by clients (nice reports to share on the web). To start using [Microsoft] Power BI you need a business email address, with that you create an account in Power BI Service and in less than 1 hour you will have installed Power BI Desktop, a report will have been created and it will have been published on the web .
    Read full review

    ServiceNow

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
    Read full review

    Scalability

    Microsoft

    No answers on this topic

    ServiceNow

    ServiceNow works as an enterprise solution.
    Read full review

    Return on Investment

    Microsoft

    • It helps us track and achieve company goals.
    • It shows us [our] performance in areas we could not previously track and allows us to see and work on how to improve their performance.
    • Quick easy access for executives to use in helping teams and addressing issues.
    Read full review

    ServiceNow

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
    Read full review

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