Microsoft System Center Service Manager vs. Zendesk Suite
Microsoft System Center Service Manager vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Microsoft System Center Service Manager | Zendesk Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Microsoft System Center Service Manager | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft System Center Service Manager | Zendesk Suite | |
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Likelihood to Recommend | 8.8 (7 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 8.9 (2 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Microsoft System Center Service Manager | Zendesk Suite | |
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Likelihood to Recommend | Microsoft | Zendesk |
Pros | Microsoft | Zendesk |
Cons | Microsoft | Zendesk |
Likelihood to Renew | Microsoft No answers on this topic | Zendesk |
Usability | Microsoft No answers on this topic | Zendesk |
Reliability and Availability | Microsoft No answers on this topic | Zendesk |
Performance | Microsoft No answers on this topic | Zendesk |
Support Rating | Microsoft | Zendesk |
Online Training | Microsoft No answers on this topic | Zendesk |
Implementation Rating | Microsoft No answers on this topic | Zendesk |
Alternatives Considered | Microsoft | Zendesk |
Return on Investment | Microsoft | Zendesk |
ScreenShots | Zendesk Suite Screenshots |