Microsoft Windows vs. SAP Customer Data Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Windows
Score 8.2 out of 10
N/A
Windows is an operating system with editions to support business workstations.N/A
SAP Customer Data Solutions
Score 8.1 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Pricing
Microsoft WindowsSAP Customer Data Solutions
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft WindowsSAP Customer Data Solutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft WindowsSAP Customer Data Solutions
Features
Microsoft WindowsSAP Customer Data Solutions
Tag Management
Comparison of Tag Management features of Product A and Product B
Microsoft Windows
-
Ratings
SAP Customer Data Solutions
7.8
28 Ratings
5% below category average
Tag library00 Ratings7.827 Ratings
Tag variable mapping00 Ratings7.725 Ratings
Ease of writing custom tags00 Ratings7.826 Ratings
Rules-driven tag execution00 Ratings7.826 Ratings
Tag performance monitoring00 Ratings7.925 Ratings
Page load times00 Ratings8.026 Ratings
Mobile app tagging00 Ratings7.625 Ratings
Library of JavaScript extensions00 Ratings7.724 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Microsoft Windows
-
Ratings
SAP Customer Data Solutions
7.6
29 Ratings
7% below category average
Standard visitor segmentation00 Ratings8.029 Ratings
Behavioral visitor segmentation00 Ratings8.028 Ratings
Traffic allocation control00 Ratings5.028 Ratings
Website personalization00 Ratings9.427 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
Microsoft Windows
-
Ratings
SAP Customer Data Solutions
6.8
30 Ratings
19% below category average
Account Scoring00 Ratings7.928 Ratings
Customer Data Governance00 Ratings8.729 Ratings
Data Connectors00 Ratings5.230 Ratings
Data Enhancement00 Ratings5.930 Ratings
Data Ingestion00 Ratings6.530 Ratings
Data Storage00 Ratings3.830 Ratings
Data Visibility00 Ratings7.930 Ratings
Event Data00 Ratings6.528 Ratings
Identity Resolution00 Ratings8.828 Ratings
Best Alternatives
Microsoft WindowsSAP Customer Data Solutions
Small Businesses
Ubuntu
Ubuntu
Score 8.5 out of 10
Bloomreach
Bloomreach
Score 9.0 out of 10
Medium-sized Companies
Red Hat Enterprise Linux (RHEL)
Red Hat Enterprise Linux (RHEL)
Score 9.0 out of 10
Bloomreach
Bloomreach
Score 9.0 out of 10
Enterprises
Red Hat Enterprise Linux (RHEL)
Red Hat Enterprise Linux (RHEL)
Score 9.0 out of 10
Bloomreach
Bloomreach
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft WindowsSAP Customer Data Solutions
Likelihood to Recommend
9.1
(10 ratings)
8.5
(58 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.5
(10 ratings)
Usability
8.3
(7 ratings)
9.1
(7 ratings)
Availability
-
(0 ratings)
8.9
(57 ratings)
Performance
-
(0 ratings)
7.3
(7 ratings)
Support Rating
8.0
(1 ratings)
9.1
(8 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(7 ratings)
Implementation Rating
8.0
(1 ratings)
7.3
(7 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(1 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(1 ratings)
User Testimonials
Microsoft WindowsSAP Customer Data Solutions
Likelihood to Recommend
Microsoft
I think for every business in the world Microsoft Windows is a good use as standard OS system. It’s easy to use and a lot of other company's use it which make it very appealing for user to learn more about Microsoft Windows. The Office 365 suite is really good as a free feature and used a lot by every user of Microsoft Windows. If you got a designer business I would recommend other brands that are specialized in that kind of work. I feel Windows will come short on that end.
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SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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Pros
Microsoft
  • It is very easy to use, can be picked up by a novice in minutes.
  • It is aesthetically pleasing, and appears clean and modern.
  • Most programs that people use in their day to day run on windows natively.
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SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
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Cons
Microsoft
  • Forced updates occasionally have bad timing when ignored for too long
  • Microsoft Edge Web Browser is a bit clunky
  • The 3D desktop still needs some improvement
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SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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Likelihood to Renew
Microsoft
No answers on this topic
SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
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Usability
Microsoft
It's easy to use, very straightforward, and user-friendly. It has improved over the years, but you still need to be careful not to shut it down improperly because that may lead to corruption and Windows being unable to boot. There is plenty of software available that covers most needs.
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SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
Microsoft
No answers on this topic
SAP
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
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Performance
Microsoft
No answers on this topic
SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
Microsoft
support remains spotty, researching online articles are a pain
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SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
Microsoft
No answers on this topic
SAP
because it was made directly in the company
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Online Training
Microsoft
No answers on this topic
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
Microsoft
MDT helped deploy OS to users machines via PXE boot.
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SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
Microsoft
Microsoft Windows and macOS are both useful operating systems. There are businesses who much prefer macOS and some that prefer Windows. Businesses that revolve around industries such as game design, art design, graphic design may opt to use macOS due to its optimization with programs that revolve around these topics. Other businesses that are more focused towards Data or text processing may opt to use Windows due to its familiarity across the world and ease of access.
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SAP
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
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Scalability
Microsoft
No answers on this topic
SAP
because the platform actually allows you to scale at any time if designed following best practices
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Return on Investment
Microsoft
  • Positively effects our easy of use of other programs
  • Take it for granted because it is so transparent in use
  • Definitely worth the price.
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SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
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ScreenShots

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform