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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MindManager

    Score7.8 out of 10
    N/AMindManager is a mind mapping and project management tool that aims to boost users’ productivity. It is designed to facilitate a wide range of project types, and includes cross-platform functionality and 3rd party integrations.

    $105

    per year

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    MindManagerSpiceworks Cloud Help Desk
    Editions & Modules
    MindManager for Microsoft Teams
    $105
    per year
    Annual Subscription
    $179
    per year
    Organizations
    Contact sales team
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    MindManagerSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MindManagerSpiceworks Cloud Help Desk
    Considered Both Products
    Corel Corporation
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    143 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    111 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    147 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    117 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    124 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    MindManagerSpiceworks Cloud Help Desk
    Mind Mapping
    Comparison of Mind Mapping features of MindManager and Spiceworks Cloud Help Desk
    Feature
    MindManager
    7.5
    70 Ratings
    0% above category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Cross-Platform Compatibility7.455 Ratings00 Ratings
    Customizable Templates8.064 Ratings00 Ratings
    Import and Export Options7.265 Ratings00 Ratings
    Real-time Collaboration Tools6.849 Ratings00 Ratings
    Drag-and-Drop Capabilities9.160 Ratings00 Ratings
    Notes and Attachments7.663 Ratings00 Ratings
    Color and Style Customization7.964 Ratings00 Ratings
    Presentation Mode7.456 Ratings00 Ratings
    Integration with Task Management6.751 Ratings00 Ratings
    Mind Map Revision History6.842 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of MindManager and Spiceworks Cloud Help Desk
    Feature
    MindManager
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of MindManager and Spiceworks Cloud Help Desk
    Feature
    MindManager
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of MindManager and Spiceworks Cloud Help Desk
    Feature
    MindManager
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    MindManagerSpiceworks Cloud Help Desk
    Small Businesses
    Xmind
    Score8.8 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    MindMeister
    Score3.6 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    MindMeister
    Score3.6 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MindManagerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    7.7
    (263 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    9.1
    (26 ratings)
    10.0
    (29 ratings)
    Usability
    9.9
    (22 ratings)
    9.8
    (10 ratings)
    Availability
    8.8
    (7 ratings)
    10.0
    (3 ratings)
    Performance
    8.9
    (6 ratings)
    8.0
    (1 ratings)
    Support Rating
    6.4
    (17 ratings)
    8.7
    (26 ratings)
    Online Training
    7.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (7 ratings)
    10.0
    (7 ratings)
    Configurability
    8.9
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    8.9
    (6 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    9.0
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    MindManagerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Corel Corporation
    It is well suited for a quick prototype of product/development planning to show relationships amongst the APIs used. This helps developers understand the impact of the product changes and identifies the need to update integration components to avoid erroneous deployments. I have not personally experienced a less appropriate scenario at the moment.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Corel Corporation
    • Allows me to learn by organizing notes.
    • Enables me to create and present strategic plans.
    • Empowers me to present complex concepts in a different and straightforward way.
    • Captivates my audience when I prepare and present a conference, a class, or a seminar in MindManager.
    • Allows me to share mind maps in a variety of formats like JPG, PDF, and HTML.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Corel Corporation
    • There should be some more functionality in the Notes window, such as a "Paste Special " Icon in the notes area to maintain format control.
    • Although I create many of my own Web export templates, an add-on for web export design would be great, as I regularly create Interactive Electronic Technical Publications (IETP) in HTML export format.
    • The ability to sync Map shortcuts between devices would also be welcome. I use MM on three devices, and I have to add or amend the Map list individually. My maps are on OneDrive, so using them should not be that hard if they are cloud-based.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Corel Corporation
    I feel the main issues of the old Mindjet seem to be gone with the
    Corel purchase. With the huge advance of sharing via browser HTML even 1
    user can affect many. And, actually, using MM kind of forced my rigid
    brain to rethink how I categorize and classify information/projects.
    The
    idea of paying $69USD for an annual cost is more than fair and a great
    model for Corel/Mindjet to keep rolling out improvements!
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Corel Corporation
    MindManager is very intuitive. The user interface is not cluttered and the ribbon icons are easy to understand. Several excellent "how-to" videos are available on the MindManager site as well as on YouTube. MindManager starts quickly and the user interface is very responsive. Launching other programs from MindManager such as Excel is very fast and issue free. The browsing feature is lightning fast. The drag-and-drop capability is also very fast and reliable.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Corel Corporation
    We have had no issues with the application's availability
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Performance
    Corel Corporation
    The application is quick and responsive. We are able to produce mindmaps and reports with ease. The program is not complicated at all and integrates well with software and programs like Microsoft Outlook and Teams, which we truly appreciate.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Support Rating
    Corel Corporation
    I have called technical support a few times. During the COVID Crisis, I called a few times repeatedly due to a rush request. The technical support guy called me back in minutes. He somehow knew that I had called repeatedly and wanted to make sure my issue was resolved immediately
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Online Training
    Corel Corporation
    There is a wide range of online training through webinars led by expert users. They are particularly useful for explaining how to use new features and using MindManager 'in the real world' for projects, tasks etc.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Implementation Rating
    Corel Corporation
    better backup and exporting functions
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    Corel Corporation
    MindManager stands out for its wide range of export options, customization and how they have enriched the format over time. As a constantly evolving tool, and having tried others, I consider it superior for the abovementioned reasons. Its cross-platform nature has been decisive, and although there are many alternatives in the form of web applications or the like, MindManager presents itself as a more complete and robust option.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Scalability
    Corel Corporation
    A team can collaborate on the same project but cannot create a shared project file. It would be helpful for that feature to be added.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Return on Investment
    Corel Corporation
    • For a single person business presentation it is a plus.
    • Project difficulty is well assessed using the map.
    • Giving away a paper version of a map is a positive gesture. People like the map, the look, and what it says, and it may also be a way to promote MindManager to them.
    • Keep the PDF or JPEG saving capabilities for small customers like me. It's important.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots

    MindManager Screenshots

    Screenshot of MindmapScreenshot of Reverse BrainstormingScreenshot of MindManager for Microsoft TeamsScreenshot of MindManager SnapScreenshot of MindManager GoScreenshot of Mind Maps in MindManager