Likelihood to Recommend Mitel Networks Corporation
As a phone system, MiVoice Business is absolutely fantastic. It's equipment and even virtual appliances are extremely stable. Simple auto attendants and making/receiving calls is where the strength is. Where is needs help is the Windows-based software. Upgrading this can be extremely difficult and it frequently fails for no reason. Services stop running and needs frequent reboots. The client has improved greatly with newer releases but can be buggy. Sadly, the old ways of a traditional desktop phone is dying and I think MiVoice Business isn't as good as some other options that provide more. The end user client just isn't as stable as something like
Microsoft Teams or Zoom Voice that can provide a more stable soft phone experience.
Read full review We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
Read full review Pros Mitel Networks Corporation
Virtual appliances if you have a strong VM infrastructure The user client is decent and has improved since earlier versions of MiVoice Business Extremely easy to setup new extensions/users For the most part, it's an extremely stable system with just making and receiving phone calls. Read full review Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth The call flow functionality is especially smooth and intuitive to setup. Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too. Read full review Cons Mitel Networks Corporation
Softphone working through a VPN/Work-From-Home has always been a struggle While I'm told an upgrade is near, the Contact Center is outdated and needs work The upgrade process is very flakey and regularly fails on a Window server. Read full review The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome. Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly. Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough. Read full review Likelihood to Renew Mitel Networks Corporation
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
Read full review Usability Mitel Networks Corporation
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review Reliability and Availability Mitel Networks Corporation
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review Performance Mitel Networks Corporation
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review Support Rating Mitel Networks Corporation
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review Online Training Mitel Networks Corporation
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review Implementation Rating Mitel Networks Corporation
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
Read full review Alternatives Considered Mitel Networks Corporation
I've used MiVoice Business at multiple employers. Once of them was moving from a very old Avaya PBX, another was with an NEC phone system that was slightly newer. MiVoice was far more easier to setup phones, setup users, manage voicemail, ETC. While we had consultants perform any upgrades with Avaya and NEC, MiVoice we did more collaborative with our support partner but we ran into far more issues with upgrades of MiVoice. My last 2 companies have discussed moving their phone system to
Microsoft Teams and my current position they've already done that. All the issues with MiVoice relating to upgrades and issues with the Connect client are not existant with Teams. Teams is the bar, sadly MiVoice Business - while a very good product - falls short. They just haven't yet resolved issues that have long existed and in a pre-covid world it was OK. Now that people are displaced, the office environment has changed and end users are not isolated to a desk with a physical phone. MiVoice Business needs to catch up.
Read full review We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
Read full review Scalability Mitel Networks Corporation
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review Return on Investment Mitel Networks Corporation
Was able to replace our old dying PBX system Softphone, when it's working, allows users to answer phone calls from home Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances Read full review ROI - we are saving money, a lot of money, and we have a MUCH better phone system Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful! Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof. Read full review ScreenShots