MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).
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Sangoma Communications Platform
Score 8.9 out of 10
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Sangoma's Communications Platform, including the former Switchvox and Business Voice+ from Star2Star, is a UCaaS system, allowing users to simplify communications down to one solution delivered on-premise, on cloud, or via hybrid deployment.
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Pricing
MiVoice Office Application Suite (Mitel Application Suite)
Sangoma Communications Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MiVoice Office Application Suite
Sangoma Communications Platform
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
MiVoice Office Application Suite (Mitel Application Suite)
Sangoma Communications Platform
Features
MiVoice Office Application Suite (Mitel Application Suite)
Sangoma Communications Platform
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
20% above category average
Sangoma Communications Platform
-
Ratings
High quality audio
10.01 Ratings
00 Ratings
High quality video
10.01 Ratings
00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
20% above category average
Sangoma Communications Platform
-
Ratings
Meeting initiation
10.01 Ratings
00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
24% above category average
Sangoma Communications Platform
-
Ratings
Participant roles & permissions
10.01 Ratings
00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
3% above category average
Sangoma Communications Platform
-
Ratings
Hosted PBX
8.24 Ratings
00 Ratings
Multi-level Interactive Voice Response (IVR)
8.64 Ratings
00 Ratings
Directory of employee names
10.08 Ratings
00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
18% above category average
Sangoma Communications Platform
-
Ratings
Answering rules
10.08 Ratings
00 Ratings
Call recording
10.06 Ratings
00 Ratings
Call park
10.08 Ratings
00 Ratings
Call screening
10.06 Ratings
00 Ratings
Message alerts
10.08 Ratings
00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
9% above category average
Sangoma Communications Platform
-
Ratings
Mobile app for iOS
9.45 Ratings
00 Ratings
Mobile app for Android
8.93 Ratings
00 Ratings
Best Alternatives
MiVoice Office Application Suite (Mitel Application Suite)
MiVoice Office Application Suite (Mitel Application Suite)
Sangoma Communications Platform
Likelihood to Recommend
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.