What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 8.2 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
SherpaDesk
8.8
Organize and prioritize service tickets
Mojo Helpdesk
10.0
SherpaDesk
8.0
Expert directory
Mojo Helpdesk
10.0
SherpaDesk
Subscription-based notifications
Mojo Helpdesk
10.0
SherpaDesk
10.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
SherpaDesk
6.8
Ticket creation and submission
Mojo Helpdesk
10.0
SherpaDesk
9.0
Ticket response
Mojo Helpdesk
10.0
SherpaDesk
10.0

Self Help Community

Mojo Helpdesk
10.0
SherpaDesk
8.0
External knowledge base
Mojo Helpdesk
10.0
SherpaDesk
8.0
Internal knowledge base
Mojo Helpdesk
10.0
SherpaDesk
8.0

Multi-Channel Help

Mojo Helpdesk
10.0
SherpaDesk
8.7
Customer portal
Mojo Helpdesk
10.0
SherpaDesk
9.1
Social integration
Mojo Helpdesk
10.0
SherpaDesk
Email support
Mojo Helpdesk
10.0
SherpaDesk
8.0
Help Desk CRM integration
Mojo Helpdesk
10.0
SherpaDesk
9.1

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
SherpaDesk
9.0

Support Rating

Mojo Helpdesk
SherpaDesk
9.0

Add comparison