28 Ratings
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Score 7.6 out of 100
71 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Mule ESB

If you’re bringing anything into Salesforce you should just invest now into Mule, you will get your money’s worth and find a myriad of uses to build APIs between many other systems. Once you build a component you can easily reuse it as a building block to attach to another source/destination. This makes it easy to ramp up quickly and spread usage of Mule throughout your enterprise. A good value for medium to large companies, but probably cheaper to outsource your job to a consulting firm if you are smaller.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Product management
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Bulk product upload
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Branding
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Mobile storefront
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product variations
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Visual customization
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.5

Online Shopping Cart

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Abandoned cart recovery
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Checkout user experience
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.6
SEO
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.7

eCommerce Business Management

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Multi-site management
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Order processing
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Inventory management
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Shipping
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Mule ESB

  • It is best suited for Rest API development. Mule ESB uses RAML as an API descriptor which is less complex and easy to understand. RAML is an open standard majorly supported by Mulesoft. Once RAML is developed, it is very easy (a few clicks)to create flows corresponding to the resources defined in the RAML. One can also include JSON schema validation in RAML, and with the use of APIkit router, Mule ESB makes the request validation very easy (it's automatic basically.)
  • Mule ESB comes with a large spectrum of community and enterprise connectors. We have connectors for all the major platforms like Facebook, Twitter, Salesforce, SAP, etc. This enables Mule ESB to integrate with the other systems in a faster and more robust way. Mule ESB has many components to fulfill the requirements of each integration (for example batch processing, parallel processing, choice, etc.)
  • Mule API gateway is one of the best tools (modules) of Mulesoft's offering. It supports API governance and management very well. One can easily enforce policies on their APIs with API gateway. It enables some of the must-have features in an API solution (i.e. throttling, oAuth, access levels, etc.)
  • Implementing a CI/CD (DevOps) environment for Mule ESB is a very easy task. Mule majorly uses MAVEN as its build tool, which in turn makes it best suitable for CI/CD approach. Mule also provides MAVEN plugins for auto deployments to the servers. Mule also has a best Unit testing module which is MUnit. MUnit can be used for both Unit and Functional testing, and it is easy to write and generates coverage reports in various formats.
Deepak Kushwaha | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Mule ESB

  • Make sure to not over-engineer shared components. It can complicate development
  • Create a roadmap for where you are going - if not, you may miss components
  • I suggest getting support, otherwise it could be a difficult learning curve
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Mule ESB

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Mule ESB

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

Support Rating

Mule ESB

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 2.3
Based on 4 answers
SAP support regarding the tool has not been clear, we had no clear responses about problems and felt kind of lost.
Anonymous | TrustRadius Reviewer

Implementation Rating

Mule ESB

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Mule ESB

It doesn't have API . We have to go for another API manager. But in Mule, it has both API manager and ESB
KamaL Vachiravel | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Mule ESB

  • Overall a great tool for complex integrations
Ankit Goyal | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Mule ESB

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mule ESB
9.7
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
7.0

Support Rating

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
2.3

Implementation Rating

Mule ESB
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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