What users are saying about
21 Ratings
21 Ratings
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Score 8 out of 100
4 Ratings
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Score 9.9 out of 100

Attribute Ratings

  • PracticePanther is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.7

MyCase

77%
6 Ratings
10.0

PracticePanther

100%
2 Ratings

Likelihood to Renew

10.0

MyCase

100%
2 Ratings

PracticePanther

N/A
0 Ratings

Usability

10.0

MyCase

100%
3 Ratings

PracticePanther

N/A
0 Ratings

Support Rating

9.7

MyCase

97%
4 Ratings
10.0

PracticePanther

100%
2 Ratings

Implementation Rating

10.0

MyCase

100%
1 Rating

PracticePanther

N/A
0 Ratings

Configurability

1.0

MyCase

10%
2 Ratings

PracticePanther

N/A
0 Ratings

Vendor post-sale

10.0

MyCase

100%
2 Ratings

PracticePanther

N/A
0 Ratings

Vendor pre-sale

10.0

MyCase

100%
2 Ratings

PracticePanther

N/A
0 Ratings

Likelihood to Recommend

AffiniPay

My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program. Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.
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PracticePanther

It is perfect for law management as it has integrations with Lawpay, which is specific for operating and trust account billing. I am able to create custom intakes for a client to fill out, automated with a task when submitted, and then review and response. I am also able to use the forms for internal use to enter information and use templates to populate those fields onto documents that I create.
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Pros

AffiniPay

  • Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
  • Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
  • Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
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PracticePanther

  • Invoicing with Ease
  • Customization
  • Customer Support
  • Cost Efficient
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Cons

AffiniPay

  • Integrations
  • Signatures
  • Workflows
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PracticePanther

  • There are some features that are available on one part of the software but not on others. E.g., when creating a task, you can add and make new tags. But during the creation of a workflow, when making a task, you can't make new tags. You have to make the task outside of the workflow space.
  • An event whereby you can invite outside users/clients without creating a client portal.
  • If the client portal was a bit more robust, I would like to use it. See the first item; I am unable to make tasks through workflows with links to be populated for my clients to make client task easier when I need to direct them to a different webpage to complete an item.
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Pricing Details

MyCase

Starting Price

$39 per month per user

Editions & Modules

MyCase editions and modules pricing
EditionModules
Basic$391
Pro$592
Advanced$793

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Basic: $39 per user/month(billed annually) or $49 per user/month(billed monthly) Pro: $59 per user/month(billed annually) or $69 Per user/month(billed monthly) Advanced: $79 per user/month(billed annually) or $89 Per user/month(billed monthly)

PracticePanther

Starting Price

$49 per month

Editions & Modules

PracticePanther editions and modules pricing
EditionModules
Solo Plan (Billed Monthly)591
Solo Plan (Billed Annually)492
Essential Plan (Billed Annually)693
Essential Plan (Billed Monthly)794
Business Plan (Billed Annually)895
Business Plan (Billed Monthly)996

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

AffiniPay

It does the job and the dev team keeps adding new useful features.
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PracticePanther

No answers on this topic

Usability

AffiniPay

It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
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PracticePanther

No answers on this topic

Support Rating

AffiniPay

I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff
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PracticePanther

I love the Support team. Available through chat on any screen on your practice panther. They say they respond within 24 hours but it's usually at most 3 hours and they direct you a solution or that confirm no available solution. The team at PP is always helpful and know how to follow up with issues in a timely manner.
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Online Training

AffiniPay

We love the program.
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PracticePanther

No answers on this topic

Implementation Rating

AffiniPay

None. This thing is a no brainer for a small law firm.
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PracticePanther

No answers on this topic

Alternatives Considered

AffiniPay

Prior to using MyCase, my firm relied on AbacusLaw for its CRM program. I have also used Amicus Attorney prior to that. AbacusLaw and Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year. Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.
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PracticePanther

PracticePanther is much easier and much more user friendly for what I need.
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Return on Investment

AffiniPay

  • Reduction trust accounting errors.
  • Reduction in cost of invoicing.
  • Increased client satisfaction by allowing the client 24-7 access to their case files.
  • Credit card processing fees are much lower than previously experienced.
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PracticePanther

  • It has allowed me to keep up with my time and billing.
  • It has allowed me to keep client information all in one place.
  • It has allowed me to keep up with money that I am owed.
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Screenshots

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