What users are saying about
2 Ratings
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Score 9 out of 100
33 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Nextiva Business Phone Service ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration

Cloud PBX

8.5

MyPBX

85%
8.9

Nextiva Business Phone Service

89%
MyPBX ranks higher in 3/5 features

Hosted PBX

10.0
100%
1 Rating
9.0
90%
5 Ratings

Multi-level Interactive Voice Response (IVR)

6.0
60%
1 Rating
9.0
90%
5 Ratings

User templates

9.0
90%
1 Rating
8.5
85%
5 Ratings

Call reports

9.0
90%
1 Rating
8.6
86%
5 Ratings

Directory of employee names

N/A
0 Ratings
9.3
93%
6 Ratings

Call Management

8.8

MyPBX

88%
9.1

Nextiva Business Phone Service

91%
Nextiva Business Phone Service ranks higher in 4/5 features

Answering rules

7.0
70%
1 Rating
9.3
93%
7 Ratings

Call recording

9.0
90%
1 Rating
9.6
96%
6 Ratings

Call park

9.0
90%
1 Rating
9.3
93%
5 Ratings

Call screening

9.0
90%
1 Rating
9.3
93%
6 Ratings

Message alerts

10.0
100%
1 Rating
8.3
83%
7 Ratings

VoIP system collaboration

7.0

MyPBX

70%
7.8

Nextiva Business Phone Service

78%
Nextiva Business Phone Service ranks higher in 4/4 features

Audio conferencing

7.0
70%
1 Rating
8.3
83%
6 Ratings

Video conferencing

N/A
0 Ratings
7.0
70%
3 Ratings

Video screen sharing

N/A
0 Ratings
7.0
70%
3 Ratings

Instant messaging

N/A
0 Ratings
8.9
89%
3 Ratings

Mobile apps

MyPBX

Feature Set Not Supported
N/A
5.0

Nextiva Business Phone Service

50%
Nextiva Business Phone Service ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
6.5
65%
6 Ratings

Mobile app for Android

N/A
0 Ratings
3.5
35%
4 Ratings

Attribute Ratings

  • MyPBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

MyPBX

100%
1 Rating
9.0

Nextiva Business Phone Service

90%
8 Ratings

Likelihood to Renew

MyPBX

N/A
0 Ratings
6.0

Nextiva Business Phone Service

60%
1 Rating

Usability

MyPBX

N/A
0 Ratings
8.0

Nextiva Business Phone Service

80%
1 Rating

Support Rating

MyPBX

N/A
0 Ratings
8.7

Nextiva Business Phone Service

87%
6 Ratings

Likelihood to Recommend

VOIPITS INC.

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Read full review

Nextiva

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Read full review

Pros

VOIPITS INC.

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Read full review

Nextiva

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Read full review

Cons

VOIPITS INC.

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Read full review

Nextiva

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Read full review

Pricing Details

MyPBX

Starting Price

$0

Editions & Modules

MyPBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Nextiva Business Phone Service

    Starting Price

    $18.95 per month

    Editions & Modules

    Nextiva Business Phone Service editions and modules pricing
    EditionModules
    Essential$23.951
    Professional$27.952
    Enterprise$37.953
    Ultimate$67.954

    Footnotes

    1. Per User Per Month
    2. Per User Per Month
    3. Per User Per Month
    4. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    VOIPITS INC.

    No answers on this topic

    Nextiva

    I no longer make this decision
    Read full review

    Usability

    VOIPITS INC.

    No answers on this topic

    Nextiva

    It is good for phone calls but it needs to include Bluetooth headsets.
    Read full review

    Support Rating

    VOIPITS INC.

    No answers on this topic

    Nextiva

    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Read full review

    Alternatives Considered

    VOIPITS INC.

    No answers on this topic

    Nextiva

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    Read full review

    Return on Investment

    VOIPITS INC.

    • Serves as a virtual receptionist, therefore, saves on outlays.
    • Extremely cost effective overseas calls.
    • Never missing a business opportunity because I'm connected 24/7.
    Read full review

    Nextiva

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Read full review

    Add comparison