What users are saying about
1 Ratings
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24 Ratings
1 Ratings
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Score 10 out of 100

Ooma Office

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24 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MyPBX
8.5
Ooma Office
8.8
Hosted PBX
MyPBX
10.0
Ooma Office
9.0
Multi-level Interactive Voice Response (IVR)
MyPBX
6.0
Ooma Office
8.6
User templates
MyPBX
9.0
Ooma Office
Call reports
MyPBX
9.0
Ooma Office
Directory of employee names
MyPBX
Ooma Office
8.8

Call Management

MyPBX
8.8
Ooma Office
9.5
Answering rules
MyPBX
7.0
Ooma Office
9.7
Call recording
MyPBX
9.0
Ooma Office
8.9
Call park
MyPBX
9.0
Ooma Office
9.3
Call screening
MyPBX
9.0
Ooma Office
9.6
Message alerts
MyPBX
10.0
Ooma Office
10.0

VoIP system collaboration

MyPBX
7.0
Ooma Office
8.8
Audio conferencing
MyPBX
7.0
Ooma Office
8.8

Mobile apps

MyPBX
Ooma Office
8.6
Mobile app for iOS
MyPBX
Ooma Office
9.0
Mobile app for Android
MyPBX
Ooma Office
8.3

Pros

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Cons

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

Support Rating

MyPBX

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MyPBX

No answers on this topic

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Return on Investment

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Screenshots

Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Rating Summary

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