What users are saying about
2 Ratings
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71 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Ooma Office

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71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

  • MyPBX ranks higher in 1 feature set: Cloud PBX
  • Ooma Office ranks higher in 2 feature sets: Call Management, VoIP system collaboration

Cloud PBX

8.5

MyPBX

85%
8.4

Ooma Office

84%
MyPBX ranks higher in 3/5 features

Hosted PBX

10.0
100%
1 Rating
8.5
85%
25 Ratings

Multi-level Interactive Voice Response (IVR)

6.0
60%
1 Rating
8.3
83%
31 Ratings

User templates

9.0
90%
1 Rating
N/A
0 Ratings

Call reports

9.0
90%
1 Rating
N/A
0 Ratings

Directory of employee names

N/A
0 Ratings
8.4
84%
41 Ratings

Call Management

8.8

MyPBX

88%
9.0

Ooma Office

90%
MyPBX ranks higher in 4/5 features

Answering rules

7.0
70%
1 Rating
9.4
94%
57 Ratings

Call recording

9.0
90%
1 Rating
8.3
83%
44 Ratings

Call park

9.0
90%
1 Rating
8.3
83%
40 Ratings

Call screening

9.0
90%
1 Rating
9.0
90%
50 Ratings

Message alerts

10.0
100%
1 Rating
9.8
98%
56 Ratings

VoIP system collaboration

7.0

MyPBX

70%
9.4

Ooma Office

94%
Ooma Office ranks higher in 1/1 features

Audio conferencing

7.0
70%
1 Rating
9.4
94%
43 Ratings

Mobile apps

MyPBX

Feature Set Not Supported
N/A
8.9

Ooma Office

89%
Ooma Office ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.0
90%
52 Ratings

Mobile app for Android

N/A
0 Ratings
8.9
89%
39 Ratings

Attribute Ratings

  • MyPBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

MyPBX

100%
1 Rating
9.0

Ooma Office

90%
68 Ratings

Likelihood to Renew

MyPBX

N/A
0 Ratings
8.0

Ooma Office

80%
1 Rating

Usability

MyPBX

N/A
0 Ratings
8.2

Ooma Office

82%
8 Ratings

Support Rating

MyPBX

N/A
0 Ratings
8.3

Ooma Office

83%
31 Ratings

Implementation Rating

MyPBX

N/A
0 Ratings
8.0

Ooma Office

80%
1 Rating

Likelihood to Recommend

VOIPITS INC.

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Read full review

Ooma, Inc.

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Read full review

Pros

VOIPITS INC.

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Read full review

Ooma, Inc.

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Read full review

Cons

VOIPITS INC.

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Read full review

Ooma, Inc.

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Read full review

Pricing Details

MyPBX

Starting Price

$0

Editions & Modules

MyPBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Ooma Office

    Starting Price

    $0

    Editions & Modules

    Ooma Office editions and modules pricing
    EditionModules
    Base Price$19.951
    Pro$24.952
    User Extension$19.953
    Local Phone Number$9.954
    Toll Free Number$9.955
    Conference BridgeFree6
    Ring GroupsFree7
    Virtual ReceptionistFree8
    Number PortingFree9
    Toll Free Calling Plan$15.0010
    Expansion Base Station$99.9911
    Ooma DP1 Desk Phone$89.9912
    Ooma Linx$49.9913
    Ooma Wireless Adapter$49.9914
    Yealink IP Phones$99.9915
    Yealink Conference IP Phones$399.9916
    Cisco IP Phones$109.9917

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $19.95

    Additional Details

    Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

    Likelihood to Renew

    VOIPITS INC.

    No answers on this topic

    Ooma, Inc.

    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
    Read full review

    Usability

    VOIPITS INC.

    No answers on this topic

    Ooma, Inc.

    Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
    Read full review

    Support Rating

    VOIPITS INC.

    No answers on this topic

    Ooma, Inc.

    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
    Read full review

    Implementation Rating

    VOIPITS INC.

    No answers on this topic

    Ooma, Inc.

    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
    Read full review

    Alternatives Considered

    VOIPITS INC.

    No answers on this topic

    Ooma, Inc.

    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
    Read full review

    Return on Investment

    VOIPITS INC.

    • Serves as a virtual receptionist, therefore, saves on outlays.
    • Extremely cost effective overseas calls.
    • Never missing a business opportunity because I'm connected 24/7.
    Read full review

    Ooma, Inc.

    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
    Read full review

    Screenshots

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