What users are saying about
1 Ratings
37 Ratings
1 Ratings
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Score 10 out of 100
37 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MyPBX
8.5
Rakuten Viber
8.1
Hosted PBX
MyPBX
10.0
Rakuten Viber
7.3
Multi-level Interactive Voice Response (IVR)
MyPBX
6.0
Rakuten Viber
8.3
User templates
MyPBX
9.0
Rakuten Viber
8.6
Call reports
MyPBX
9.0
Rakuten Viber
7.9
Directory of employee names
MyPBX
Rakuten Viber
8.3

Call Management

MyPBX
8.8
Rakuten Viber
6.4
Answering rules
MyPBX
7.0
Rakuten Viber
6.8
Call recording
MyPBX
9.0
Rakuten Viber
6.7
Call park
MyPBX
9.0
Rakuten Viber
5.5
Call screening
MyPBX
9.0
Rakuten Viber
4.8
Message alerts
MyPBX
10.0
Rakuten Viber
8.1

VoIP system collaboration

MyPBX
7.0
Rakuten Viber
7.9
Audio conferencing
MyPBX
7.0
Rakuten Viber
8.1
Video conferencing
MyPBX
Rakuten Viber
8.1
Video screen sharing
MyPBX
Rakuten Viber
7.5
Instant messaging
MyPBX
Rakuten Viber
7.9

Mobile apps

MyPBX
Rakuten Viber
8.3
Mobile app for iOS
MyPBX
Rakuten Viber
8.3
Mobile app for Android
MyPBX
Rakuten Viber
8.3

Pros

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Support Rating

MyPBX

No score
No answers yet
No answers on this topic

Rakuten Viber

Rakuten Viber 6.8
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

MyPBX

No answers on this topic

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MyPBX
10.0
Rakuten Viber
7.6

Support Rating

MyPBX
Rakuten Viber
6.8

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