What users are saying about
1 Rating
59 Ratings
1 Rating
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Score 10 out of 100
59 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Rakuten Viber ranks higher in 2 feature sets: Cloud PBX, VoIP system collaboration
  • MyPBX and Rakuten Viber are tied in 1 feature set: Call Management

Cloud PBX

8.5

MyPBX

85%
9.0

Rakuten Viber

90%
Rakuten Viber ranks higher in 3/5 features

Hosted PBX

10.0
100%
1 Rating
8.6
86%
6 Ratings

Multi-level Interactive Voice Response (IVR)

6.0
60%
1 Rating
9.1
91%
8 Ratings

User templates

9.0
90%
1 Rating
8.6
86%
7 Ratings

Call reports

9.0
90%
1 Rating
9.5
95%
9 Ratings

Directory of employee names

N/A
0 Ratings
9.0
90%
8 Ratings

Call Management

8.8

MyPBX

88%
8.8

Rakuten Viber

88%
MyPBX ranks higher in 4/5 features

Answering rules

7.0
70%
1 Rating
8.6
86%
9 Ratings

Call recording

9.0
90%
1 Rating
9.0
90%
9 Ratings

Call park

9.0
90%
1 Rating
8.5
85%
4 Ratings

Call screening

9.0
90%
1 Rating
8.5
85%
9 Ratings

Message alerts

10.0
100%
1 Rating
9.5
95%
14 Ratings

VoIP system collaboration

7.0

MyPBX

70%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Audio conferencing

7.0
70%
1 Rating
9.1
91%
13 Ratings

Video conferencing

N/A
0 Ratings
8.6
86%
13 Ratings

Video screen sharing

N/A
0 Ratings
9.0
90%
5 Ratings

Instant messaging

N/A
0 Ratings
10.0
100%
9 Ratings

Mobile apps

MyPBX

Feature Set Not Supported
N/A
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
10.0
100%
17 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
17 Ratings

Attribute Ratings

  • MyPBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

MyPBX

100%
1 Rating
8.8

Rakuten Viber

88%
18 Ratings

Support Rating

MyPBX

N/A
0 Ratings
8.9

Rakuten Viber

89%
13 Ratings

Likelihood to Recommend

VOIPITS INC.

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Read full review

Rakuten Group

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros

VOIPITS INC.

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
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Rakuten Group

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons

VOIPITS INC.

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
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Rakuten Group

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Read full review

Pricing Details

MyPBX

Starting Price

$0

Editions & Modules

MyPBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Rakuten Viber

    Starting Price

    $0.019 Per Minute

    Editions & Modules

    Rakuten Viber editions and modules pricing
    EditionModules
    USA$0.0191
    UK$0.0192

    Footnotes

    1. Per Minute
    2. Per Minute

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    VOIPITS INC.

    No answers on this topic

    Rakuten Group

    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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    Alternatives Considered

    VOIPITS INC.

    No answers on this topic

    Rakuten Group

    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Read full review

    Return on Investment

    VOIPITS INC.

    • Serves as a virtual receptionist, therefore, saves on outlays.
    • Extremely cost effective overseas calls.
    • Never missing a business opportunity because I'm connected 24/7.
    Read full review

    Rakuten Group

    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Read full review

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