What users are saying about
1 Rating
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Top Rated
538 Ratings
1 Rating
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Score 10 out of 100

Talkdesk

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Top Rated
538 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    MyPBX

    85%

    Talkdesk

    Feature Set Not Supported
    N/A
    MyPBX ranks higher in 4/4 features

    Hosted PBX

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    User templates

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call reports

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call Management

    8.8

    MyPBX

    88%

    Talkdesk

    Feature Set Not Supported
    N/A
    MyPBX ranks higher in 5/5 features

    Answering rules

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    VoIP system collaboration

    7.0

    MyPBX

    70%

    Talkdesk

    Feature Set Not Supported
    N/A
    MyPBX ranks higher in 1/1 features

    Audio conferencing

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    MyPBX

    Feature Set Not Supported
    N/A
    8.6

    Talkdesk

    86%
    Talkdesk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    389 Ratings

    Validate callers

    N/A
    0 Ratings
    8.4
    84%
    344 Ratings

    Outbound response

    N/A
    0 Ratings
    8.6
    86%
    358 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    346 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    323 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    367 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.3
    83%
    180 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.1
    91%
    250 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    205 Ratings

    Call scripts

    N/A
    0 Ratings
    8.6
    86%
    176 Ratings

    Call tracking

    N/A
    0 Ratings
    8.7
    87%
    360 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.6
    86%
    264 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.5
    85%
    317 Ratings

    Workforce Optimization (WFO)

    MyPBX

    Feature Set Not Supported
    N/A
    8.8

    Talkdesk

    88%
    Talkdesk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.9
    89%
    356 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.7
    87%
    254 Ratings

    Recording

    N/A
    0 Ratings
    9.3
    93%
    380 Ratings

    Quality management

    N/A
    0 Ratings
    8.9
    89%
    344 Ratings

    Call analytics

    N/A
    0 Ratings
    8.6
    86%
    355 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.7
    87%
    359 Ratings

    Live reporting

    N/A
    0 Ratings
    8.9
    89%
    355 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.6
    86%
    194 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.6
    86%
    222 Ratings

    Attribute Ratings

    • MyPBX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    MyPBX

    100%
    1 Rating
    8.8

    Talkdesk

    88%
    419 Ratings

    Likelihood to Renew

    MyPBX

    N/A
    0 Ratings
    8.4

    Talkdesk

    84%
    17 Ratings

    Usability

    MyPBX

    N/A
    0 Ratings
    8.9

    Talkdesk

    89%
    228 Ratings

    Availability

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Performance

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Support Rating

    MyPBX

    N/A
    0 Ratings
    8.0

    Talkdesk

    80%
    188 Ratings

    In-Person Training

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Online Training

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Implementation Rating

    MyPBX

    N/A
    0 Ratings
    8.6

    Talkdesk

    86%
    190 Ratings

    Configurability

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Product Scalability

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Vendor post-sale

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Vendor pre-sale

    MyPBX

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Likelihood to Recommend

    VOIPITS INC.

    MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
    Read full review

    Talkdesk

    Talkdesk is very well suited for teams that are working from home. It is easier to log in wherever you are, still be reached by your customers, and have your colleagues available for consultation or blind transfers in one click. It is also well suited for companies that have clients who speak different languages. Using the call flow, we are able to direct calls in specific languages to the agents that are fluent in it, saving us a lot of time with unnecessary consultations or blind transfers.
    Read full review

    Pros

    VOIPITS INC.

    • Recording and delivering voice messages for immediate retrieval from your email client.
    • Simultaneous phone calls to any lines you direct.
    • Intuitive and simple to use launch panel.
    Read full review

    Talkdesk

    • Address internal issues quickly and solves any IT problems that arise in an efficient fashion
    • Allows our large company to stay connected, and easily reach anyone in the company
    • Allows our customers to have a quick and successful call experience by being routed to the correct agent
    Read full review

    Cons

    VOIPITS INC.

    • Would like to see avatars on the launch pad to easily identify users and message types.
    • Pre-recorded professional voice messages for purchase and customization would be nice.
    • It would be helpful to have a selection of short background music loops.
    Read full review

    Talkdesk

    • Studio Builder - Can get messy really fast when building.. I'd love a more free-flow setup. Think something like LucidChart where it's all drag and drop. When I'd finish building our trees, it was VERY hard to show our executives because of how chaotic all the lines looked
    • I'd love to see some additional integration flexibility, aside from Salesforce. We use Help Scout and the inability of "splitting" created interactions from TD to HS creates a challenge with having a CS team and Sales Team. We have to have all inbound calls go through CS and all outbound go through Sales. Then it's just workflow / transfer city
    • Creating an API that would refresh the Callbar / browser window would be nice to avoid things timing out if we don't have calls going in/out in 1-2 hours. What will happen is that our status will read "Available" but when a call comes in, it'll push to VM until we go and logout / in to refresh the system
    Read full review

    Pricing Details

    MyPBX

    Starting Price

    $0

    Editions & Modules

    MyPBX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talkdesk

      Starting Price

      $0

      Editions & Modules

      Talkdesk editions and modules pricing
      EditionModules
      Professional651
      Professional +Contact sales team2
      EnterpriseContact sales team3

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
      Read full review

      Usability

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
      Read full review

      Reliability and Availability

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      Nothing so far , no issues which is very good, first time in this business i have seen something like this.
      Read full review

      Performance

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
      Read full review

      Support Rating

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
      Read full review

      In-Person Training

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      I was shown how to use Talkdesk and was happy with it. I learned all I needed.
      Read full review

      Online Training

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      Easy to use, digestable bits of information
      Read full review

      Implementation Rating

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
      Read full review

      Alternatives Considered

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
      Read full review

      Scalability

      VOIPITS INC.

      No answers on this topic

      Talkdesk

      We have grown from 5 licenses to over 100 in two years, on our way to 200 this year
      Read full review

      Return on Investment

      VOIPITS INC.

      • Serves as a virtual receptionist, therefore, saves on outlays.
      • Extremely cost effective overseas calls.
      • Never missing a business opportunity because I'm connected 24/7.
      Read full review

      Talkdesk

      • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
      • Increase in quality audit scores through weekly reviews by this tool.
      • Employee morale and company survey as agents are not stressing with the easy use of this tool.
      • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
      Read full review

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