What users are saying about
1 Ratings
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Top Rated
246 Ratings
1 Ratings
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Score 10 out of 100

Talkdesk

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Top Rated
246 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Talkdesk

It seems to me that it is good for sales-driven companies. We use it in our customer service department which covers both sales and service and its perfect for this application. Our call volume is generally pretty low. I'm not sure how well it would work in higher volume environments. As a supervisor, I do appreciate the ability to monitor calls, and call transfers work quite well -- you have the option of doing a "warm" transfer, where you can talk to your team member while the caller is on hold, or a "hot" transfer, where you just connect the caller to your team member directly.
Bill Cummings | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MyPBX
8.5
Talkdesk
Hosted PBX
MyPBX
10.0
Talkdesk
Multi-level Interactive Voice Response (IVR)
MyPBX
6.0
Talkdesk
User templates
MyPBX
9.0
Talkdesk
Call reports
MyPBX
9.0
Talkdesk

Call Management

MyPBX
8.8
Talkdesk
Answering rules
MyPBX
7.0
Talkdesk
Call recording
MyPBX
9.0
Talkdesk
Call park
MyPBX
9.0
Talkdesk
Call screening
MyPBX
9.0
Talkdesk
Message alerts
MyPBX
10.0
Talkdesk

VoIP system collaboration

MyPBX
7.0
Talkdesk
Audio conferencing
MyPBX
7.0
Talkdesk

Contact Center Software

MyPBX
Talkdesk
8.7
Agent dashboard
MyPBX
Talkdesk
8.4
Validate callers
MyPBX
Talkdesk
8.6
Outbound response
MyPBX
Talkdesk
8.9
Call forwarding
MyPBX
Talkdesk
8.9
Click-to-call (CTC)
MyPBX
Talkdesk
9.0
Warm transfer
MyPBX
Talkdesk
9.0
Predictive dialing
MyPBX
Talkdesk
8.4
Interactive voice response
MyPBX
Talkdesk
9.0
REST APIs
MyPBX
Talkdesk
8.5
Call scripts
MyPBX
Talkdesk
8.8
Call tracking
MyPBX
Talkdesk
9.0
Multichannel integration
MyPBX
Talkdesk
8.2
CRM software integration
MyPBX
Talkdesk
8.5

Workforce Optimization (WFO)

MyPBX
Talkdesk
8.5
Inbound call routing
MyPBX
Talkdesk
8.8
Omnichannel inbound routing
MyPBX
Talkdesk
8.6
Recording
MyPBX
Talkdesk
9.3
Quality management
MyPBX
Talkdesk
8.4
Call analytics
MyPBX
Talkdesk
8.2
Historical reporting
MyPBX
Talkdesk
8.5
Live reporting
MyPBX
Talkdesk
8.2
Customer surveys
MyPBX
Talkdesk
8.4
Customer interaction analytics
MyPBX
Talkdesk
8.4

Pros

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Talkdesk

  • The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
  • Talk desk statuses help us stay organized and know what people are working on throughout the day
  • Transferring calls is made easy with the warm transfer option
Rachel Ancheta | TrustRadius Reviewer

Cons

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

MyPBX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.9
Based on 2 answers
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

MyPBX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.3
Based on 31 answers
Talkdesk is incredibly easy to use! Its usability is one of its strongest qualities. The pie charts are especially my favorite. I love that you're able to click into them to see more specific instances of your queues and availability. This is one of the biggest reasons I would use this system!
Kyler D | TrustRadius Reviewer

Support Rating

MyPBX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.9
Based on 109 answers
We usually had a fast and good response from support, although some solutions weren't the best one for them. For example, we asked to change the dial tone once, which was really annoying, and we had to exchange a lot of emails to get to an agreement, and their solution, which did actually work for us, was to just lower down the volume of the dial tone without changing it.
Thiago Leal | TrustRadius Reviewer

Implementation Rating

MyPBX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

MyPBX

No answers on this topic

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Talkdesk

  • So far, Talkdesk has been a great asset to our Customer Service Department. We have been in business for 10 years and this software has been great and multifunctional.
  • During outages with Talkdesk, it does impact our ability to reach out to our customers. Hoping for quicker resolutions when these situations happen.
  • Talkdesk is a wonderful tool during review time. Management is able to see each individual's stats and create a thorough report.
Sanaz Salmassi | TrustRadius Reviewer

Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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