What users are saying about
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Top Rated
292 Ratings
71 Ratings
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Score 7.8 out of 100

TOPdesk

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Top Rated
292 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    N-able N-central

    Feature Set Not Supported
    N/A
    8.4

    TOPdesk

    84%
    TOPdesk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    141 Ratings

    Expert directory

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Service restoration

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.3
    83%
    130 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.7
    77%
    98 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.2
    82%
    108 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.1
    81%
    115 Ratings

    ITSM asset management

    N-able N-central

    Feature Set Not Supported
    N/A
    8.4

    TOPdesk

    84%
    TOPdesk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.9
    89%
    110 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    96 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    77 Ratings

    Change management

    N-able N-central

    Feature Set Not Supported
    N/A
    8.0

    TOPdesk

    80%
    TOPdesk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.0
    80%
    107 Ratings

    Change calendar

    N/A
    0 Ratings
    7.6
    76%
    87 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    89 Ratings

    Attribute Ratings

    • N-able N-central is rated higher in 3 areas: Usability, Support Rating, Implementation Rating
    • TOPdesk is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    6.9

    N-able N-central

    69%
    21 Ratings
    8.7

    TOPdesk

    87%
    141 Ratings

    Likelihood to Renew

    9.1

    N-able N-central

    91%
    2 Ratings
    9.4

    TOPdesk

    94%
    51 Ratings

    Usability

    9.1

    N-able N-central

    91%
    3 Ratings
    9.0

    TOPdesk

    90%
    24 Ratings

    Availability

    N-able N-central

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    9 Ratings

    Performance

    N-able N-central

    N/A
    0 Ratings
    8.2

    TOPdesk

    82%
    9 Ratings

    Support Rating

    8.8

    N-able N-central

    88%
    14 Ratings
    8.7

    TOPdesk

    87%
    218 Ratings

    In-Person Training

    N-able N-central

    N/A
    0 Ratings
    7.3

    TOPdesk

    73%
    1 Rating

    Online Training

    N-able N-central

    N/A
    0 Ratings
    6.4

    TOPdesk

    64%
    1 Rating

    Implementation Rating

    8.4

    N-able N-central

    84%
    4 Ratings
    6.5

    TOPdesk

    65%
    18 Ratings

    Configurability

    N-able N-central

    N/A
    0 Ratings
    6.9

    TOPdesk

    69%
    7 Ratings

    Ease of integration

    N-able N-central

    N/A
    0 Ratings
    7.0

    TOPdesk

    70%
    12 Ratings

    Product Scalability

    N-able N-central

    N/A
    0 Ratings
    8.6

    TOPdesk

    86%
    8 Ratings

    Vendor post-sale

    N-able N-central

    N/A
    0 Ratings
    7.8

    TOPdesk

    78%
    6 Ratings

    Vendor pre-sale

    N-able N-central

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    5 Ratings

    Likelihood to Recommend

    N-able

    N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
    Read full review

    TOPdesk

    This is the most complete software I've reviewed and we purchased that allows customization and growth but is stable and rock solid in regards to team support. I don't have anything bad to say about Topdesk. We've used it for over 4 years and not only can we measure where the work is, where support is needed but also team stats on where we can look at efficiencies in support
    Read full review

    Pros

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    TOPdesk

    • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
    • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
    • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
    Read full review

    Cons

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    TOPdesk

    • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
    • If your dashboards are not configured correctly, its very hard to find work assigned to you.
    • The search function is only skin deep, unable to pull information on what was said in the ticket.
    Read full review

    Pricing Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      TOPdesk

      Starting Price

      Editions & Modules

      TOPdesk editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

        Pricing Info

        Likelihood to Renew

        N-able

        Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
        Read full review

        TOPdesk

        We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
        Read full review

        Usability

        N-able

        The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
        Read full review

        TOPdesk

        Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
        Read full review

        Reliability and Availability

        N-able

        No answers on this topic

        TOPdesk

        Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
        Read full review

        Performance

        N-able

        No answers on this topic

        TOPdesk

        Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
        Read full review

        Support Rating

        N-able

        For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
        Read full review

        TOPdesk

        TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
        Read full review

        In-Person Training

        N-able

        No answers on this topic

        TOPdesk

        The training was short but effective. 1 day to train key users
        Read full review

        Online Training

        N-able

        No answers on this topic

        TOPdesk

        Simple training, Just to know the basics
        Read full review

        Implementation Rating

        N-able

        Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
        Read full review

        TOPdesk

        SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
        Read full review

        Alternatives Considered

        N-able

        N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
        Read full review

        TOPdesk

        We used to use Maintenance direct - it also had limitations in what we were able to utilize it for. The biggest thing we did use if for was utilities. I'm still working on the comparison to the TOPdesk Utility module to see if it fulfills our requirements from a reporting and financial standpoint. We selected TOPdesk over the Maintenance upgrade due to it being more user friendly and we could focus our time on getting things completed rather than setting up users and monitoring their activity. The ability to put TOPdesk on mobile devices for the technicians has been huge for us. We can do real-time work order assignments while they are in the field. Our old system did not do this.
        Read full review

        Scalability

        N-able

        No answers on this topic

        TOPdesk

        In connection with invoicing the various companies and departments, we have split these up within td. This is easy to get arranged.
        Read full review

        Return on Investment

        N-able

        • Reduced time to manage and support servers and endpoints.
        • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
        • The subscription cost associated with N-central, to our clients has a good profit margin for us.
        Read full review

        TOPdesk

        • This year we moved to a unified hardware budget where IT now orders all assets from our budget. Asset management is key to that goal. TOPdesk has enabled our department to move forward with of Computer Lifecycle program of replacements.
        • TOPdesk did come with a cost, we went from using the free Spiceworks solution to a paid solution with TOPdesk. But I firmly believe the benefits outweigh the cost.
        • We had started to have stability issues with our old helpdesk solution. With TOPdesk I have had no downtime and by it being cloud-based we no longer have to have onsite servers.
        Read full review

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