NAKIVO Backup & Replication vs. Spiceworks Cloud Help Desk

NAKIVO Backup & Replication is well suited for a variety of scenarios. Firstly, it is ideal for businesses with virtualized environments, such as VMware or Hyper-V, as it offers seamless backup and recovery solutions tailored to these platforms. Secondly, organizations with a mix of virtual, physical, and cloud environments can benefit from NAKIVO's ability to provide unified data protection across these platforms. Additionally, businesses requiring fast and reliable disaster recovery capabilities will find NAKIVO Backup & Replication valuable, thanks to its site recovery and orchestration features.However, there are scenarios where NAKIVO may be less appropriate. For organizations with exclusively physical infrastructure and no virtualized environments, the full range of NAKIVO's features may not be utilized to its fullest potential. Similarly, companies with limited data storage requirements may not fully benefit from NAKIVO's deduplication and compression capabilities.

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

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• Can be installed natively on nas appliances leveraging the use of underutilized appliances. No need to install the software on Windows or Linux Servers.
• Backup natively Vmware Virtual Machines and File Shares (you need to buy the right license modules).
• Destination storage for backups (or of the backup copies) can be Microsoft shares, Amazon S3, Wasabi, Backblaze and remotely to other sites using their transporter vm.
• To not overload the system with overlapping jobs, they can be chained one after the other.
• Rapid add/remove/reorder priority of vm to backup and their backup archive. Jobs can be easily changed or chained.
• Quick support service

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• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

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• Backups have the option of "screenshot verification". Screenshot verification doesn't always work for us when our vmtools is out of date. If we are on an older version of VMware and that version of vmtools is up to date, NAKIVO still thinks it is out of date.

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• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

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It is a product that contains most of the features of its big competitors but at an affordable price for small businesses. In addition, the support is very good even if they only have support in English. Another important factor is its compatibility with NAS devices, which greatly simplifies deployment. The implementation is simple and in a matter of minutes you can define the first copy Jobs

Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

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NAKIVO Backup & Replication is very easy to set up. I did it by myself, and it went perfectly. Online documents are very well written, and also the tech support asked to help me set it up. I want to do it by myself and the setup process is very easy to do. The connection to your VM and servers is very easy to do.

Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

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We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

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The support is fast and perfect. If u have any questions, you can contact the support team via mail or chat and you always get a fast answer. You can also find a lot of help in the FAQ in the help center to resolve your problems. Anytime I had to contact the support, they helped me and solved my problem.

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

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It is very easy to do in all the formats in which it is implemented, whether as an appliance, in a windows machine, or an implementation in NAS. I only use the appliance one, but I have tried all of them in trial mode to know which one interested me more.

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

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NAKIVO Backup & Replication stands out as a more cost-effective and robust solution compared to Veeam ONE. With competitive pricing and a comprehensive feature set including incremental backups, global deduplication, LAN-free data transfer, and built-in WAN acceleration, NAKIVO offers efficient data protection and optimized storage usage. Its user-friendly interface and streamlined setup process make it appealing for organizations with limited IT resources. Additionally, NAKIVO's support for VMware vSphere, Microsoft Hyper-V, and Nutanix AHV further enhances its versatility. When evaluating data protection solutions, NAKIVO's affordability, robustness, and ease of use make it an attractive choice for businesses seeking a comprehensive and cost-effective backup solution.

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

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The pricing for VM backups is good value for money as it does not limit how many VM's per socket. This works well for smaller sites with simple backup requirements. Physical machine backup pricing would more attractive with a sliding scale based on the number of physical machines.

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I contacted a few times Nakivo representatives, once for technical doubt and the other ones for commercial ones. Both support services are fast and reliable.

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• One of our contributors has permanently deleted worksheets from our file server. From Nakivo, we were able to recover all the data in less than 10 minutes.
• An authentication server was encrypted by ransomware, through NAKIVO Backup & Replication, we recover the entire server within 1 hour.

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• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

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