What users are saying about
3 Ratings
1 Ratings
3 Ratings
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Score 8 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Netchex

I think Netchex is great for a small to mid-sized business where employee turnover is low. The most time-consuming and frustrating parts of Netchex are also associated with the number of employees I have to add/delete from the system each season.
Mindy Yeager, PHR | TrustRadius Reviewer

Truework

Truework is well suited for large companies with many employees and a small sized HR department. With 2000 employees our team was constantly responding to 30 requests every day as many are urgent in nature. We are happy with their services. But, it would be nice to automate the file transfer process with Truework. There are limited employees in HR with unlimited access. We have set up internal reminders and are working as a tag team to share files with Truework.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Pros

Netchex

  • Processing payrolls is easy and convenient. This web based product makes it easy to access and key in payroll data anytime.
  • Customer service is top notch! The whole team goes above and beyond to make sure I have the tools I need each day and answers to questions as they arise.
  • Netchex connects our HR department to our employees beautifully. We can easily direct them to data in their Netchex profile that they may need. We can also post news, articles and documents for them to easily access from their dashboard.
Karen Stuart, CSP | TrustRadius Reviewer

Truework

  • The staff is very knowledgeable and competent. We shared our data and they were able to convert the information as per they requirements.
  • We spent very little time in integrating with them.
  • We were able to integrate using the available resources and did not need to create complex reports.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Cons

Netchex

  • One step in the login process needs to be corrected
  • The non-working aspect of the login process is easily bypassed, so it doesn't prevent you from gaining access
Anonymous | TrustRadius Reviewer

Truework

  • Truework was not able to set up a file feed with our HRIS system. The project was very expensive when we worked with our system vendor.
  • We are sharing files via SFTP but, all files are not view able after uploading.
  • We have outsourced our administrative work but the system is not fully automated. We do need to transfer files via SFTP a couple of times every week.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.0
Based on 1 answer
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

Truework

Truework 10.0
Based on 1 answer
Truework has been recognized by Forbes as a fastest growing company. They are willing to expand their business and build new relationships. During negotiation they gave us a good deal, which shows that they are willing to let the customer evaluate their services over time. The team is also very prompt in responding to questions and proactive in initiating questions for clarification.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Alternatives Considered

Netchex

Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP | TrustRadius Reviewer

Truework

We worked with only a few vendors. Truework gave a pretty good deal and we were happy with their sales representative, so it was a clear choice. Some of the things we liked about Truework was that some of its clients had the same HRIS system as ours. The data that they requested in the format was easily admissible. The main factor by far was the price and cost savings.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Return on Investment

Netchex

  • It's fully automated for online processing
  • It allows us to process payroll without having to hire additional personnel, thus saving us money.
Anonymous | TrustRadius Reviewer

Truework

  • There are huge savings in terms of cost by outsourcing the verification process.
  • There is also saving in terms of time and allocating resources for strategic projects.
  • The employees are happy as there is a customized channel to request for verification. Earlier this process was being managed via emails.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Truework

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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