NETSCOUT TruView vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TruView
Score 8.0 out of 10
N/A
NETSCOUT TruView is a unified network monitoring and APM tool. TruView is deployed as hardware on-premises, and it can automate capacity planning and environment discovery and configuration.N/A
Splunk IT Service Intelligence (ITSI)
Score 9.1 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
NETSCOUT TruViewSplunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TruViewSplunk IT Service Intelligence (ITSI)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NETSCOUT TruViewSplunk IT Service Intelligence (ITSI)
Top Pros
Top Cons
Features
NETSCOUT TruViewSplunk IT Service Intelligence (ITSI)
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
NETSCOUT TruView
9.5
2 Ratings
14% above category average
Splunk IT Service Intelligence (ITSI)
-
Ratings
Automated network device discovery10.02 Ratings00 Ratings
Network monitoring10.02 Ratings00 Ratings
Baseline threshold calculation10.02 Ratings00 Ratings
Alerts10.02 Ratings00 Ratings
Network capacity planning10.02 Ratings00 Ratings
Packet capture analysis10.02 Ratings00 Ratings
Network mapping10.02 Ratings00 Ratings
Customizable reports5.12 Ratings00 Ratings
Wireless infrastructure monitoring10.02 Ratings00 Ratings
Hardware health monitoring10.02 Ratings00 Ratings
Best Alternatives
NETSCOUT TruViewSplunk IT Service Intelligence (ITSI)
Small Businesses
NinjaOne
NinjaOne
Score 9.0 out of 10
Sentry
Sentry
Score 8.9 out of 10
Medium-sized Companies
Nmap
Nmap
Score 9.0 out of 10
Veeam ONE
Veeam ONE
Score 8.8 out of 10
Enterprises
Nmap
Nmap
Score 9.0 out of 10
ignio AIOps
ignio AIOps
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NETSCOUT TruViewSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
10.0
(2 ratings)
8.9
(23 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Support Rating
10.0
(2 ratings)
8.8
(3 ratings)
User Testimonials
NETSCOUT TruViewSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
NETSCOUT
Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.
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Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros
NETSCOUT
  • The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
  • Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
  • The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.
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Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons
NETSCOUT
  • Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
  • A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
  • I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.
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Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Likelihood to Renew
NETSCOUT
No answers on this topic
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Support Rating
NETSCOUT
As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
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Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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Alternatives Considered
NETSCOUT
Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.
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Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Return on Investment
NETSCOUT
  • Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
  • When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
  • Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.
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Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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ScreenShots