What users are saying about
416 Ratings
13 Ratings
416 Ratings
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Score 7.4 out of 100
13 Ratings
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Score 8 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

Salsa CRM

Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
Austin Johnson | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.6
Salsa CRM
Pay calculation
NetSuite ERP
6.8
Salsa CRM
Benefit plan administration
NetSuite ERP
7.2
Salsa CRM
Direct deposit files
NetSuite ERP
7.5
Salsa CRM
Salary revision and increment management
NetSuite ERP
8.9
Salsa CRM
Reimbursement management
NetSuite ERP
7.8
Salsa CRM

Customization

NetSuite ERP
7.2
Salsa CRM
API for custom integration
NetSuite ERP
7.1
Salsa CRM
Plug-ins
NetSuite ERP
7.3
Salsa CRM

Security

NetSuite ERP
7.9
Salsa CRM
Single sign-on capability
NetSuite ERP
8.1
Salsa CRM
Role-based user permissions
NetSuite ERP
7.7
Salsa CRM

Reporting & Analytics

NetSuite ERP
7.5
Salsa CRM
Dashboards
NetSuite ERP
7.8
Salsa CRM
Standard reports
NetSuite ERP
7.6
Salsa CRM
Custom reports
NetSuite ERP
6.9
Salsa CRM

General Ledger and Configurable Accounting

NetSuite ERP
7.2
Salsa CRM
Accounts payable
NetSuite ERP
7.8
Salsa CRM
Accounts receivable
NetSuite ERP
8.2
Salsa CRM
Global Financial Support
NetSuite ERP
7.7
Salsa CRM
Primary and Secondary Ledgers
NetSuite ERP
8.1
Salsa CRM
Intercompany Accounting
NetSuite ERP
7.7
Salsa CRM
Localizations
NetSuite ERP
8.3
Salsa CRM
Journals and Reconciliations
NetSuite ERP
7.7
Salsa CRM
Enterprise Accounting
NetSuite ERP
8.0
Salsa CRM
Configurable Accounting
NetSuite ERP
8.0
Salsa CRM
Centralized Rules Framework
NetSuite ERP
7.7
Salsa CRM
Standardized Processes
NetSuite ERP
7.8
Salsa CRM

Inventory Management

NetSuite ERP
6.8
Salsa CRM
Inventory tracking
NetSuite ERP
6.7
Salsa CRM
Automatic reordering
NetSuite ERP
7.0
Salsa CRM
Location management
NetSuite ERP
7.2
Salsa CRM
Manufacturing module
NetSuite ERP
6.5
Salsa CRM

Order Management

NetSuite ERP
7.6
Salsa CRM
Pricing
NetSuite ERP
8.0
Salsa CRM
Order entry
NetSuite ERP
7.6
Salsa CRM
Credit card processing
NetSuite ERP
7.0
Salsa CRM
Cost of goods sold
NetSuite ERP
8.1
Salsa CRM
Order Orchestration
NetSuite ERP
7.7
Salsa CRM
End-to-end order visibility
NetSuite ERP
7.6
Salsa CRM
Order exception Resolution
NetSuite ERP
7.0
Salsa CRM

Subledger and Financial Process

NetSuite ERP
7.4
Salsa CRM
Automated Invoice Processing
NetSuite ERP
7.5
Salsa CRM
Shared Services Payments
NetSuite ERP
7.6
Salsa CRM
Billings Management
NetSuite ERP
7.6
Salsa CRM
Customer Receipt Applications
NetSuite ERP
7.5
Salsa CRM
Customer Collections
NetSuite ERP
7.8
Salsa CRM
Revenue Recognition
NetSuite ERP
7.6
Salsa CRM
Cash Management
NetSuite ERP
7.5
Salsa CRM
Asset Management
NetSuite ERP
7.0
Salsa CRM
Travel & Expense Management
NetSuite ERP
7.4
Salsa CRM
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
Salsa CRM
Period Close
NetSuite ERP
7.7
Salsa CRM
Transactions Tax
NetSuite ERP
7.5
Salsa CRM
Subledger Reconciliations
NetSuite ERP
7.3
Salsa CRM
3rd Party Accounting Systems
NetSuite ERP
7.1
Salsa CRM

Project Financial Management

NetSuite ERP
7.3
Salsa CRM
Budgeting and Forecasting
NetSuite ERP
6.8
Salsa CRM
Project Costing
NetSuite ERP
6.8
Salsa CRM
Cost Capture
NetSuite ERP
7.0
Salsa CRM
Capital Project Management
NetSuite ERP
8.2
Salsa CRM
Customer Invoicing
NetSuite ERP
7.6
Salsa CRM
Customer Contract Compliance
NetSuite ERP
7.8
Salsa CRM
Project Revenue Recognition
NetSuite ERP
6.9
Salsa CRM
Project Financial Performance Analysis
NetSuite ERP
7.4
Salsa CRM
Project Financials Dashboard
NetSuite ERP
7.5
Salsa CRM
Real-time Financial Reporting
NetSuite ERP
7.4
Salsa CRM
Embedded Business Intelligence
NetSuite ERP
7.2
Salsa CRM
Project Planning Collaboration
NetSuite ERP
6.6
Salsa CRM

Project Execution Management

NetSuite ERP
7.5
Salsa CRM
Project Planning and Scheduling
NetSuite ERP
6.8
Salsa CRM
Project Manager Dashboard
NetSuite ERP
6.9
Salsa CRM
Resource Manager Dashboard
NetSuite ERP
7.2
Salsa CRM
Task Insight for Project Managers
NetSuite ERP
7.7
Salsa CRM
Project Manager Mobile Functionality
NetSuite ERP
7.5
Salsa CRM
Team Member Task Collaboration
NetSuite ERP
7.4
Salsa CRM
Team Member Mobile Functionality
NetSuite ERP
7.3
Salsa CRM
Project Candidate Search
NetSuite ERP
7.7
Salsa CRM
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
Salsa CRM
Defineable Resource Pools
NetSuite ERP
8.3
Salsa CRM
Defineable Resource Pools
NetSuite ERP
8.1
Salsa CRM
Talent Profiles
NetSuite ERP
7.1
Salsa CRM
Real-Time Project Reporting
NetSuite ERP
8.1
Salsa CRM
Absence Management
NetSuite ERP
7.6
Salsa CRM
Product Lifecycle Management
NetSuite ERP
7.8
Salsa CRM

Grants Management

NetSuite ERP
7.5
Salsa CRM
Award Lifecycle Management
NetSuite ERP
7.1
Salsa CRM
Spending Control
NetSuite ERP
7.4
Salsa CRM
Indirect Cost Management
NetSuite ERP
8.1
Salsa CRM
Billing
NetSuite ERP
7.4
Salsa CRM

Procurement

NetSuite ERP
7.7
Salsa CRM
Sourcing Team Collaboration
NetSuite ERP
7.3
Salsa CRM
Sourcing Analysis
NetSuite ERP
6.2
Salsa CRM
Bids Analyzed and Compared
NetSuite ERP
7.6
Salsa CRM
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
Salsa CRM
Contract Authoring
NetSuite ERP
7.3
Salsa CRM
Contract Compliance Management
NetSuite ERP
7.9
Salsa CRM
Contract History
NetSuite ERP
8.1
Salsa CRM
Contract Renewal Automation
NetSuite ERP
8.4
Salsa CRM
Contract Repository
NetSuite ERP
7.9
Salsa CRM
Contract Standardization and Enforcement
NetSuite ERP
7.9
Salsa CRM
Electronic Signatures
NetSuite ERP
8.3
Salsa CRM
Invoice Automated Matching
NetSuite ERP
7.5
Salsa CRM
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
Salsa CRM
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
Salsa CRM
Spend Compliance Management
NetSuite ERP
7.6
Salsa CRM
Supplier Assessment
NetSuite ERP
8.3
Salsa CRM
Supplier Communication and Collaboration
NetSuite ERP
8.0
Salsa CRM
Supplier Management
NetSuite ERP
8.3
Salsa CRM
Supplier Portal
NetSuite ERP
7.8
Salsa CRM

Risk Management

NetSuite ERP
7.9
Salsa CRM
Risk Repository
NetSuite ERP
7.3
Salsa CRM
Control Management
NetSuite ERP
7.6
Salsa CRM
Control Mapping
NetSuite ERP
7.8
Salsa CRM
Control Efficiency Assessments
NetSuite ERP
7.8
Salsa CRM
Automated Control Assessments
NetSuite ERP
8.1
Salsa CRM
Assessment Capture
NetSuite ERP
8.5
Salsa CRM
Issue Detection
NetSuite ERP
8.0
Salsa CRM
Automatic Notification
NetSuite ERP
8.0
Salsa CRM
Remediation and Certification
NetSuite ERP
7.8
Salsa CRM

Logistics

NetSuite ERP
6.9
Salsa CRM
Transportation Planning and Optimization
NetSuite ERP
6.4
Salsa CRM
Transportation Sourcing Management
NetSuite ERP
7.0
Salsa CRM
Transportation Process Integration
NetSuite ERP
7.4
Salsa CRM
Transportation Execution Management
NetSuite ERP
6.9
Salsa CRM
Freight Payment Automation
NetSuite ERP
6.9
Salsa CRM
Trade Management
NetSuite ERP
6.4
Salsa CRM
Trade Regulatory Compliance Management
NetSuite ERP
7.8
Salsa CRM
Customs Entry Management
NetSuite ERP
6.9
Salsa CRM
Customs Document Management
NetSuite ERP
6.6
Salsa CRM
Customs Document Collaboration
NetSuite ERP
6.7
Salsa CRM
Fulfillment Management
NetSuite ERP
7.3
Salsa CRM
Inventory Visibility
NetSuite ERP
7.1
Salsa CRM
Warehouse Workforce Management
NetSuite ERP
6.5
Salsa CRM

Manufacturing

NetSuite ERP
6.3
Salsa CRM
Production Process Design
NetSuite ERP
6.8
Salsa CRM
Supply Chain Business Flows
NetSuite ERP
6.0
Salsa CRM
Production Management
NetSuite ERP
6.0
Salsa CRM
Contracted Manufacturing Management
NetSuite ERP
6.0
Salsa CRM
Configuration Management
NetSuite ERP
6.9
Salsa CRM
Work Definition
NetSuite ERP
6.1
Salsa CRM
Work Execution
NetSuite ERP
6.0
Salsa CRM
Advanced Fulfillment
NetSuite ERP
6.6
Salsa CRM
Manufacturing Costs
NetSuite ERP
6.2
Salsa CRM

Supply Chain

NetSuite ERP
7.0
Salsa CRM
Forecasting
NetSuite ERP
7.0
Salsa CRM
Inventory Planning
NetSuite ERP
6.7
Salsa CRM
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
Salsa CRM
Performance Monitoring
NetSuite ERP
7.0
Salsa CRM

Product Lifecycle Management

NetSuite ERP
6.8
Salsa CRM
Ideation Management
NetSuite ERP
6.7
Salsa CRM
Requirements Management
NetSuite ERP
7.2
Salsa CRM
Proposal Management
NetSuite ERP
5.9
Salsa CRM
Innovation Portfolio Management
NetSuite ERP
6.8
Salsa CRM
Product Master Data Management
NetSuite ERP
6.8
Salsa CRM
Vendor Portal
NetSuite ERP
7.1
Salsa CRM
Project Portfolio Management
NetSuite ERP
7.0
Salsa CRM

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

Salsa CRM

  • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
  • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
  • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
  • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
Doris Parker | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Salsa CRM

  • When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved.
  • The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed.
  • Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
It suits all of our needs.
Anonymous | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Salsa CRM

No score
No answers yet
No answers on this topic

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Salsa CRM

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Salsa CRM

Salsa CRM 10.0
Based on 2 answers
Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Salsa CRM

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Salsa CRM

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Salsa CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Salsa CRM

I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
Anonymous | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Salsa CRM

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Salsa CRM

  • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
  • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
  • We've sold more tickets to our fundraising events with an improved event management system.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Salsa CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Salsa CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
Salsa CRM
8.7

Likelihood to Renew

NetSuite ERP
8.0
Salsa CRM
10.0

Usability

NetSuite ERP
9.0
Salsa CRM
10.0

Reliability and Availability

NetSuite ERP
9.4
Salsa CRM

Performance

NetSuite ERP
7.7
Salsa CRM

Support Rating

NetSuite ERP
1.0
Salsa CRM
10.0

In-Person Training

NetSuite ERP
7.3
Salsa CRM

Online Training

NetSuite ERP
8.0
Salsa CRM

Implementation Rating

NetSuite ERP
7.3
Salsa CRM

Scalability

NetSuite ERP
8.4
Salsa CRM

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