What users are saying about
1 Rating
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Score 9 out of 100
104 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • NetSupport Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

10.0

NetSupport Manager

100%
7.9

VNC Connect

79%
NetSupport Manager ranks higher in 11/14 features

Screen sharing

10.0
100%
1 Rating
9.6
96%
26 Ratings

File transfer

10.0
100%
1 Rating
8.2
82%
14 Ratings

Instant message

10.0
100%
1 Rating
9.4
94%
17 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
9.0
90%
4 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
6.0
60%
9 Ratings

Remote management of servers & workstations

10.0
100%
1 Rating
4.7
47%
6 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
N/A
0 Ratings

Centralized management dashboard

10.0
100%
1 Rating
8.5
85%
14 Ratings

Annotations

10.0
100%
1 Rating
5.3
53%
6 Ratings

Monitoring and Alerts

10.0
100%
1 Rating
7.0
70%
3 Ratings

Multi-platform remote control

10.0
100%
1 Rating
9.2
92%
9 Ratings

Over-the-Internet remote session

N/A
0 Ratings
9.0
90%
29 Ratings

Initiate remote control from mobile

N/A
0 Ratings
9.3
93%
17 Ratings

Session record

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • NetSupport Manager and VNC Connect are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

NetSupport Manager

90%
1 Rating
9.0

VNC Connect

90%
36 Ratings

Likelihood to Renew

NetSupport Manager

N/A
0 Ratings
8.0

VNC Connect

80%
8 Ratings

Usability

NetSupport Manager

N/A
0 Ratings
8.0

VNC Connect

80%
3 Ratings

Support Rating

NetSupport Manager

N/A
0 Ratings
8.0

VNC Connect

80%
4 Ratings

Online Training

NetSupport Manager

N/A
0 Ratings
7.0

VNC Connect

70%
2 Ratings

Implementation Rating

NetSupport Manager

N/A
0 Ratings
8.0

VNC Connect

80%
4 Ratings

Likelihood to Recommend

NetSupport Manager

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali | TrustRadius Reviewer

VNC Connect

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
Michael Eberhard | TrustRadius Reviewer

Pros

NetSupport Manager

  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
Fahad Ali | TrustRadius Reviewer

VNC Connect

  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Paul Li | TrustRadius Reviewer

Cons

NetSupport Manager

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Fahad Ali | TrustRadius Reviewer

VNC Connect

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NetSupport Manager Editions & Modules

Additional Pricing Details

VNC Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$3.39 per remote computer per month

VNC Connect Editions & Modules

Edition
Professional - Device Access$3.391
Enterprise - Device Access$4.591
Enterprise - Instant Support$33.492
Professional - Instant Support$16.992
  1. per remote computer per month
  2. per named technician per month
Additional Pricing Details

Likelihood to Renew

NetSupport Manager

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 8 answers
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
Anonymous | TrustRadius Reviewer

Usability

NetSupport Manager

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 3 answers
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
Anonymous | TrustRadius Reviewer

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 4 answers
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
Anonymous | TrustRadius Reviewer

Online Training

NetSupport Manager

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley | TrustRadius Reviewer

Implementation Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 4 answers
No problem at all, love the product.
Michael Mei | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think if you are using it after its tutorial then you may not need any other apps to control the operation.Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
Fahad Ali | TrustRadius Reviewer

VNC Connect

VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Fahad Ali | TrustRadius Reviewer

VNC Connect

  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
William Waks | TrustRadius Reviewer

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