NetSupport Manager vs VNC Connect | TrustRadius

What users are saying about

Score 10 out of 10

Based on 1 reviews and ratings

Score 7.4 out of 10

Based on 89 reviews and ratings

Feature Rating Comparison

NetSupport Manager

VNC Connect

Screen sharing

File transfer

Instant message

Remote management of servers & workstations

Centralized management dashboard

Annotations

Monitoring and Alerts

Multi-platform remote control

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Session record

Pros

Remote administration to all Network PCs
Application deployment
Inventory
Console capabilities
File Transfer

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Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Visually see their computer screens and the information needed to properly respond to their questions.
Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.

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Partner

TCB Chartered Professional Accountants, LLPAccounting, 1-10 employees

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Cons

Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM

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Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
Panel colors are blah - I would like more eye-catching colors.
A more consistent look with all platforms - like Mac & PC.

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Verified User

Manager in Information Technology

Health, Wellness and Fitness Company, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

VNC Connect 8.0

Based on 8 answers

VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.

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Verified User

Manager in Information Technology

Health, Wellness and Fitness Company, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

VNC Connect 8.0

Based on 3 answers

VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.

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Verified User

Manager in Information Technology

Health, Wellness and Fitness Company, 201-500 employees

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Support Rating

No score

No answers yet

No answers on this topic

VNC Connect 8.0

Based on 4 answers

VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.

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Verified User

Manager in Information Technology

Health, Wellness and Fitness Company, 201-500 employees

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Online Training

No score

No answers yet

No answers on this topic

VNC Connect 7.0

Based on 2 answers

The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior

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Systems Analyst

BAE Systems Information TechnologyDefense & Space, 10,001+ employees

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Implementation Rating

No score

No answers yet

No answers on this topic

VNC Connect 8.0

Based on 4 answers

No problem at all, love the product.

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Senior Web & Database developer

Thomas Jefferson UniversityHigher Education, 10,001+ employees

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Alternatives Considered

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.

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Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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If you do not have a working internet connection, you can rule LogMeIn out as it is not a viable solution! NetSupport is fairly more advanced and has many more capabilities that VNC does not support so this is not a fair comparison!

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Information Technology Project Manager & Quality Assurance

GB Advisors, Inc.Automotive, 201-500 employees

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Return on Investment

NSM allowed us to quickly update our core applications to minimize downtime.
NSM allowed us to perform better and faster support to our end users.
NSM allowed us to perform complex tasks remotely.

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Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.

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Richard Russell

Principal Network Administrator

Rensselaer CountyInformation Technology and Services, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NetSupport Manager Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

VNC Connect Editions & Modules

Edition

Professional - Device Access	$3.39¹
Enterprise - Device Access	$4.59¹
Enterprise - Instant Support	$33.49²
Professional - Instant Support	$16.99²

per remote computer per month
per named technician per month

Additional Pricing Details

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Rating Summary

NetSupport Manager

VNC Connect

NetSupport Manager

VNC Connect

NetSupport Manager

VNC Connect

NetSupport Manager

VNC Connect

NetSupport Manager

VNC Connect

NetSupport Manager

VNC Connect

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