Extremely helpful client support software
September 07, 2018

Extremely helpful client support software

William Waks | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with VNC Connect

I am quite frequently requested to provide support to my clients regarding their accounting system. In many instances it is much more convenient to connect to their computer and visually guide them. VNC Connect provides this with little effort allowing me to see their computer screens, understand what they have done in their software and help them properly record their transactions or prepared meaningful reports.
  • Visually see their computer screens and the information needed to properly respond to their questions.
  • Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
  • Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
  • It would be helpful to have the ability to see multiple screens as opposed to scrolling over to a second screen.
  • There have been times when the client's computer was requiring supervisor authorization to proceed and during this time, my screen was blacked out awaiting the client's computer to get past this authorization. It would be helpful to continue to see the screen and possibly be able to enter the supervisor password remotely.
  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.

Remote desktop - works well but not as easy to initiate

Teamviewer - works well, easy to initiate but more expensive

Assistance with existing software works well.

I have been asked to update software on a client's computer which requires a supervisor intervention and have not been able to install the software remotely without user intervention as my screen blacks out whenever the requirement of supervisor intervention is required by the remote computer. If there is a reboot required as part of the installation, the connection has to be re-established.

VNC Connect Feature Ratings

Screen sharing
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Centralized management dashboard
Not Rated
Not Rated