VNC Connect Review
Anonymous | TrustRadius Reviewer
December 06, 2019

VNC Connect Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with VNC Connect

VNC Connect is a solid remote support tool used by my staff. Since our team is small and we support many users we utilize remote support options as much as possible. We use it for remote troubleshooting, in-house and offsite and the product works reliably. We also use it during our audiovisual events to control presentation laptops. This enables us to remain out of sight and assist presenters with their presentations remotely from the back of the room.
  • Remote connections in-house work flawlessly.
  • Remote connections offsite work well - dependent on internet connections.
  • Works extremely well with assisting remote presentations - no lag time.
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
  • Reduces technician-to-desktop visits by 35%.
  • Promotes the ideology of fast and efficient service.
  • Reduces customer frustration with waiting for service.
VNC Connect works just as well as the top products on the market. At the time VNC Connect was priced better and provided us with a simple reliable tool. VNC Connect works well cross-platform which is important to our institute as we are a 60/40 PC to Mac ratio. Reliability cross-platform is critical to our environment.
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.

Do you think VNC Connect delivers good value for the price?

Yes

Are you happy with VNC Connect's feature set?

Yes

Did VNC Connect live up to sales and marketing promises?

Yes

Did implementation of VNC Connect go as expected?

Yes

Would you buy VNC Connect again?

Yes

GoToAssist SeeIt, LogMeIn Rescue, BeyondTrust Remote Support (formerly Bomgar)
VNC Connect works really well in-house, via a wireless and hard-wired connection. This comes in handy when we are assisting presenters in board meetings or connecting to a desktop for remote support. The product is simply reliable. We have used it for major events in large rooms with hundreds of people and had no issues. Like any remote support tool, it also depends on the network connectivity.

VNC Connect Feature Ratings

Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Centralized management dashboard
8
Annotations
Not Rated
Multi-platform remote control
8

Using VNC Connect

10 - We have multiple departments that utilized VNC Connect. Our Helpdesk team which uses the tool for remote troubleshooting also uses it for supporting Audio Visual Events. Our Network Team that uses it for remote troubleshooting for users also uses it to troubleshoot and connect to servers. Some of our Scientific staff use it to connect to systems remotely when running long-term experiments.
4 - Skillsets required to support VNC Connect include basic knowledge of network protocol such as using IP's and understanding bandwidth and packet loss. Tech's and users also require PC & Mac knowledge. Tech's also need to have the ability to run tests between systems prior to our AV Events or when working with VIP users, as they are on strict and busy schedules.
  • Remote support in-house.
  • Remote support offsite.
  • Screensharing and remote controlling during audiovisual events.
  • Filesharing.
  • Use on Mac & PC.
  • Works well in large rooms with multiple users.
  • Works well over offsite Internet connections.
  • Works well when videos are present on remote systems - not much lag-time on the remote control system.
  • This depends on the direction of the product.
  • If they integrate artificial intelligence into the product we would consider this option.
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.

Evaluating VNC Connect and Competitors

Yes - We replaced Bomgar with VNC Connect. Bomgar worked well but when it came time to replace the in-house appliance server we had to weigh the cost of that versus a different service. VNC Connect didn't require an in-house appliance so the cost was dramatically different. Since we are a non-profit company we have to go with a product that delivers and has an efficient cost associated with it.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
The most important factor is reliability across different platforms and over wireless and wired connections. We have utilized this product on a 1 to 1 connection in large halls and in-house with regular users. It's very easy to use and doesn't require the customer to endure multiple steps for a connection.
If I had to do it again I would probably engage in unknown vendors as the technology keeps evolving and the services are becoming more efficient.

VNC Connect Implementation

None. The product is easy to use and implement.
Change management was minimal
  • User training
  • Customer training - when connecting to their systems

VNC Connect Support

No - We honestly never had to call tech support as the product worked flawlessly. Our technicians are very knowledgable of remote support tools so we can troubleshoot and fix issues on our own. There was no need to purchase premium support.

Using VNC Connect

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting to a remote system.
  • Reconnecting if a connection drops off.
  • Screen-sharing.
  • File sharing.
  • The Mac interface is different than the PC Interface.
  • Reconnecting to a Mac sometimes didn't work without restarting the system - this could also be due to a Mac update.
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.