RealVNC Connect: Real unified session control
October 30, 2024

RealVNC Connect: Real unified session control

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RealVNC Connect

Every OS seems to have their own (free) solution for remote access. The problem begins when you have a mixed environment OS wise and want to use just one tool to access any OS.
Next to that you often get an idea or high priority message when you left work. RealVNC Connect is software that does multiple OS's and has a mobile client next to a desktop client.

This makes the tool a good fit for our needs.

Pros

  • Multiple OS support
  • Mobile and desktop client
  • On-demand assist option

Cons

  • Remote vendor access: support other clients for connecting.
  • Improved marketing efforts towards vendors as valid alternative for TeamViewer
  • Cost can be high for what it does
  • Faster call response due to mobile client ease of use.
  • One workflow proces for multiple OS's
  • Higher cost as a OS native solution
It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company.
We selected RealVNC Connect due to their support of different OS's and having a mobile client.

Do you think RealVNC Connect delivers good value for the price?

Not sure

Are you happy with RealVNC Connect's feature set?

Yes

Did RealVNC Connect live up to sales and marketing promises?

Yes

Did implementation of RealVNC Connect go as expected?

Yes

Would you buy RealVNC Connect again?

Yes

RealVNC Connect is well suited as an internal tool for remote server management or specific vendor access if they control your server environment. As most vendors use TeamViewer this could be an issue for them.

For desktop support it works well but the cost work against them compared to free tools like quick assist (Windows).

RealVNC Connect Feature Ratings

Remote Administration
8.0
Screen sharing
9
File transfer
8
Instant message
6
Secure remote access with Smart Card authentication
7
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Centralized management dashboard
7
Session record
8
Multi-platform remote control
9

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