Netwrix Auditor is designed to enable auditing of the broadest variety of IT systems, including Active Directory, Exchange, file servers, SharePoint, SQL Server, VMware and Windows Server. It also supports monitoring of privileged user activity in all other systems. According to the vendor, Netwrix Auditor eliminates these blind spots by delivering complete visibility into all changes to system configurations, content and permissions across the IT infrastructure.…
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Sprinklr Service
Score7.9 out of 10
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Sprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…
Netwrix [Auditor] is a great tool for any SysAdmin no matter the company size. Licensing is determined by users, not employee count, and that makes it a great product from a small business to an enterprise application. The time savings coupled with the increased productivity is a key factor is determining this tool over other products.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Netwrix Auditor performs the audit collection process in a method that does not burden the systems it is auditing. It usually just pulls the log and event logs data from the machine it is auditing and then performs the extraction of the information in these files on the Netwrix Auditor server. This reducing the audit processes to only pulling log data from the server but does not keep the server busy processing the data.
Once the log data has been pulled from a server being audited, Netwrix will store the log data in a compressed form in its Long Term Archive. This allows the database to be kept smaller than the all the data being kept in the Log Term Archive and therefore makes creating reports much faster since the database is not as big as it could be.
Since Netwrix Auditor uses standard Microsoft SQL Server and SQL Server Reporting Services (SSRS) to perform reporting, working with the results of the audit is much easier. Anyone who knows SQL Server and SSRS can work with the data and create their own reports.
The predefined reports that come with Netwrix Auditor cover most of the items required to properly report on the status of a system. They have many predefined reports for FedRamp, PCI, HIPPA, and other compliance regulations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Automated notifications for certain types of content or posts from certain users
The reporting options are fantastic.
We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We have renewed already the licensing of the product minus SQL Server and Oracle Database because the organisation believes the modules are very expensive and have identified a different product for auditing Databases Other modules are very important like the User Activity monitor, AD queries that we can not get from the native AD itself or you have to run complicated powershell scripts! Easy to use interface Pre-defined Reports Easy way to subscribe to important alerts e.g Privilege account group membership changes
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Netwrix is easy to use; it has a simple reporting system and modules for each area, e.g., exchange, active directory, and Azure. The user interface is quite basic but easy to navigate and is only seen by administrators anyway. Reports can be generated that are meaningful and in a clear format.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
Customer support has always been fast and helpful when we run into any issues. The smaller issues are usually resolved within a day or two. It is great support and I feel like I am in good hands anytime an issue comes up. However, we don't run into many issues
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Make sure you trial the software and understand the fundamentals of each module that you are interested in Make sure you get the buy in from both Management and most importantly your team members (the product users) for a successful implementation Watch the webinars of the product from the product website
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
I can only compare it to SolarWinds. Their similar products have larger foot prints and seem a little clumsy in comparison. The Netwrix product turns on a lot of the auditing options that were required for the product to work properly where it seemed I had to do a lot of manual tweeking with the SolarWinds product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
