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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NextGen Healthcare EHR

    Score6.9 out of 10
    N/ANextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient…N/A

    TripIt

    Score8.7 out of 10
    N/ATripIt is a travel management app offered by Concur, which allows users to organize and coordinate travel plans. Editions include a free version, TripIt Pro, and TripIt for Teams.N/A
    Pricing
    NextGen Healthcare EHRTripIt
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    NextGen Healthcare EHRTripIt
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    NextGen Healthcare EHRTripIt
    Considered Both Products
    NextGen Healthcare
    No answer on this topic
    SAP Concur
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    35 Answers
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    27 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    79%
    Happy with the feature set
    31 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    74%
    Lived up to sales and marketing promises
    14 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    86%
    Implementation went as expected
    25 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    NextGen Healthcare EHRTripIt
    Billing and Claims Management
    Comparison of Billing and Claims Management features of NextGen Healthcare EHR and TripIt
    Feature
    NextGen Healthcare EHR
    5.7
    43 Ratings
    27% below category average
    TripIt
    -
    Ratings
    Real-time eligibility verification6.538 Ratings00 Ratings
    Claims management4.537 Ratings00 Ratings
    Coding6.238 Ratings00 Ratings
    Patient billing6.234 Ratings00 Ratings
    Financial Reporting5.334 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of NextGen Healthcare EHR and TripIt
    Feature
    NextGen Healthcare EHR
    7.9
    32 Ratings
    3% above category average
    TripIt
    -
    Ratings
    Rule-based scheduling8.01 Ratings00 Ratings
    Automated appointment reminders7.730 Ratings00 Ratings
    Automated patient check-in9.01 Ratings00 Ratings
    Multi-location support9.01 Ratings00 Ratings
    Calendar interface5.725 Ratings00 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of NextGen Healthcare EHR and TripIt
    Feature
    NextGen Healthcare EHR
    6.5
    40 Ratings
    10% below category average
    TripIt
    -
    Ratings
    Charting / document management6.540 Ratings00 Ratings
    Templates6.539 Ratings00 Ratings
    Patient portal6.638 Ratings00 Ratings
    Mobile/tablet support5.431 Ratings00 Ratings
    Fax integration7.01 Ratings00 Ratings
    Integration with other EMR and PM systems9.025 Ratings00 Ratings
    Workflow automation5.01 Ratings00 Ratings
    Speech recognition7.325 Ratings00 Ratings
    Customization5.137 Ratings00 Ratings
    E-prescribing6.638 Ratings00 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of NextGen Healthcare EHR and TripIt
    Feature
    NextGen Healthcare EHR
    7.6
    41 Ratings
    9% below category average
    TripIt
    -
    Ratings
    HIPAA compliance8.541 Ratings00 Ratings
    Role-based permission levels6.01 Ratings00 Ratings
    Data backups and redundancy9.01 Ratings00 Ratings
    Local mode / networking failsafe7.01 Ratings00 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of NextGen Healthcare EHR and TripIt
    Feature
    NextGen Healthcare EHR
    6.8
    41 Ratings
    10% below category average
    TripIt
    -
    Ratings
    Task tracking6.01 Ratings00 Ratings
    Specialty-specific workflows6.01 Ratings00 Ratings
    Multi-office / multi-physician capabilities8.341 Ratings00 Ratings
    Travel Management
    Comparison of Travel Management features of NextGen Healthcare EHR and TripIt
    Feature
    NextGen Healthcare EHR
    -
    Ratings
    TripIt
    7.6
    1 Ratings
    32% above category average
    Customizable Approval Workflows00 Ratings7.01 Ratings
    Extensive Inventory00 Ratings8.01 Ratings
    Readily Available Support00 Ratings7.01 Ratings
    Easy Travel Booking00 Ratings7.01 Ratings
    Mobile Travel Application00 Ratings9.01 Ratings
    Centralized Itinerary Management00 Ratings10.01 Ratings
    Collaborative Booking00 Ratings6.01 Ratings
    Reuses Traveler Information00 Ratings5.01 Ratings
    User-friendly Interface00 Ratings9.01 Ratings
    Travel Alerts00 Ratings8.01 Ratings
    Best Alternatives
    NextGen Healthcare EHRTripIt
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    athenaClinicals
    Score10 out of 10
    Airbnb for Work
    Score8.5 out of 10
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    Lola.com
    Score8 out of 10
    Enterprises
    Epic
    Score8.6 out of 10
    Egencia
    Score5.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NextGen Healthcare EHRTripIt
    Likelihood to Recommend
    6.5
    (44 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    9.0
    (2 ratings)
    Usability
    5.3
    (38 ratings)
    8.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    1.8
    (1 ratings)
    9.0
    (5 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    NextGen Healthcare EHRTripIt
    Likelihood to Recommend
    NextGen Healthcare
    NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.
    Incentivized
    Read full review
    SAP Concur
    TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
    Incentivized
    Read full review
    Pros
    NextGen Healthcare
    • it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
    • Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
    • one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed
    Incentivized
    Read full review
    SAP Concur
    • Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization
    • Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates.
    • Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about!
    Incentivized
    Read full review
    Cons
    NextGen Healthcare
    • NextGen completely misses the mark for ASCs, especially multispecialty.
    • NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
    • NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.
    Incentivized
    Read full review
    SAP Concur
    • Some addresses sometimes do not load (But this is becoming rare these days)
    • Add some color to the icons (again minor improvement)
    • Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points
    Incentivized
    Read full review
    Likelihood to Renew
    NextGen Healthcare
    combination of feature and cost for our organization. other EHRs too costly without much added benefit. good customer support. that is all that is all that is all that is all that is all that is all that is all that is all that is all that is all that is all
    Incentivized
    Read full review
    SAP Concur
    I have been using it for a while now and I did renew it every year because it is the best way for me to keep my travel plans in one place with easy visualization
    Incentivized
    Read full review
    Usability
    NextGen Healthcare
    I gave this rating because it is truly a system that flows data extremely well within the NextGen ecosystem. Many times you will find systems that do not want to talk to each other from a data perspective, let alone from a capabilities lens. NextGen Healthcare EHR delivers on this data flow without aggregation to where you are deciding on what not to bring into the chart rather than worrying if it is in available.
    Incentivized
    Read full review
    SAP Concur
    For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
    Incentivized
    Read full review
    Reliability and Availability
    NextGen Healthcare
    No answers on this topic
    SAP Concur
    Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
    Incentivized
    Read full review
    Performance
    NextGen Healthcare
    Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
    Incentivized
    Read full review
    SAP Concur
    pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.
    Incentivized
    Read full review
    Support Rating
    NextGen Healthcare
    Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
    Incentivized
    Read full review
    SAP Concur
    I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
    Incentivized
    Read full review
    In-Person Training
    NextGen Healthcare
    Very informative training which helped me to adapt quickly to the system
    Incentivized
    Read full review
    SAP Concur
    No answers on this topic
    Implementation Rating
    NextGen Healthcare
    No answers on this topic
    SAP Concur
    Set up clear workflows & processes for the masses! No problems with software, only end users...haha
    Incentivized
    Read full review
    Alternatives Considered
    NextGen Healthcare
    NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
    Incentivized
    Read full review
    SAP Concur
    TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.
    Incentivized
    Read full review
    Scalability
    NextGen Healthcare
    No answers on this topic
    SAP Concur
    Tripit is working great for everyone, each department meeting both company and individual needs.
    Incentivized
    Read full review
    Return on Investment
    NextGen Healthcare
    • While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
    Incentivized
    Read full review
    SAP Concur
    • It makes it easy to see if your are missing a hotel stay.
    • It makes it easy to see if you are missing a flight.
    • It makes it easy to send reservations to someone's email and have it added to their TripIt.
    Incentivized
    Read full review
    ScreenShots

    NextGen Healthcare EHR Screenshots

    Screenshot of NGE Practice Management - a patient chartScreenshot of NextGen Healthcare's Ambient AssistScreenshot of the Patient Experience on a mobile deviceScreenshot of the Patient Experience Dashboard