Nextiva Customer Experience vs. PG Forsta HX Platform
Nextiva Customer Experience vs. PG Forsta HX Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A | |
PG Forsta HX Platform | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
Nextiva Customer Experience | PG Forsta HX Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Customer Experience | PG Forsta HX Platform | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Nextiva Customer Experience | PG Forsta HX Platform | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Customer Experience | PG Forsta HX Platform | |
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Likelihood to Recommend | 10.0 (1 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (19 ratings) |
Usability | - (0 ratings) | 7.1 (5 ratings) |
Support Rating | - (0 ratings) | 8.0 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Nextiva Customer Experience | PG Forsta HX Platform | |
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Likelihood to Recommend | Nextiva | PG Forsta |
Pros | Nextiva No answers on this topic | PG Forsta |
Cons | Nextiva No answers on this topic | PG Forsta |
Likelihood to Renew | Nextiva No answers on this topic | PG Forsta |
Usability | Nextiva No answers on this topic | PG Forsta |
Support Rating | Nextiva No answers on this topic | PG Forsta |
Implementation Rating | Nextiva No answers on this topic | PG Forsta |
Alternatives Considered | Nextiva | PG Forsta |
Return on Investment | Nextiva No answers on this topic | PG Forsta |
ScreenShots |