What users are saying about
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Top Rated
1579 Ratings
51 Ratings
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Score 7 out of 100

Tableau Desktop

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Top Rated
1579 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

Tableau Desktop

It helps us to visualize and understand data. Helps in business analysis, predict market trends. Caters to the needs of an organization. Can be integrated with different kinds of data sources like Excel, CSV, different kinds of databases like Microsoft SQL Server, MySQL, Oracle. On the other hand, need some understanding of statistics to use this software, cannot retrieve previous versions of the same file created. So, version management is a problem. Left joins cannot be created during data loading. These need to be created separately using blends.
Ron Rothstain | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Analytics
Tableau Desktop
8.5
Pixel Perfect reports
NICE Nexidia Analytics
Tableau Desktop
8.3
Customizable dashboards
NICE Nexidia Analytics
Tableau Desktop
9.2
Report Formatting Templates
NICE Nexidia Analytics
Tableau Desktop
8.0

Ad-hoc Reporting

NICE Nexidia Analytics
Tableau Desktop
8.2
Drill-down analysis
NICE Nexidia Analytics
Tableau Desktop
8.6
Formatting capabilities
NICE Nexidia Analytics
Tableau Desktop
8.4
Integration with R or other statistical packages
NICE Nexidia Analytics
Tableau Desktop
7.9
Report sharing and collaboration
NICE Nexidia Analytics
Tableau Desktop
8.2

Report Output and Scheduling

NICE Nexidia Analytics
Tableau Desktop
8.6
Publish to Web
NICE Nexidia Analytics
Tableau Desktop
8.7
Publish to PDF
NICE Nexidia Analytics
Tableau Desktop
8.9
Report Versioning
NICE Nexidia Analytics
Tableau Desktop
8.5
Report Delivery Scheduling
NICE Nexidia Analytics
Tableau Desktop
8.7
Delivery to Remote Servers
NICE Nexidia Analytics
Tableau Desktop
8.4

Data Discovery and Visualization

NICE Nexidia Analytics
Tableau Desktop
8.3
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Analytics
Tableau Desktop
8.2
Location Analytics / Geographic Visualization
NICE Nexidia Analytics
Tableau Desktop
8.7
Predictive Analytics
NICE Nexidia Analytics
Tableau Desktop
8.1

Access Control and Security

NICE Nexidia Analytics
Tableau Desktop
8.4
Multi-User Support (named login)
NICE Nexidia Analytics
Tableau Desktop
8.6
Role-Based Security Model
NICE Nexidia Analytics
Tableau Desktop
8.4
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Analytics
Tableau Desktop
8.3
Single Sign-On (SSO)
NICE Nexidia Analytics
Tableau Desktop
8.5

Mobile Capabilities

NICE Nexidia Analytics
Tableau Desktop
8.2
Responsive Design for Web Access
NICE Nexidia Analytics
Tableau Desktop
8.5
Dedicated iOS Application
NICE Nexidia Analytics
Tableau Desktop
8.0
Dedicated Android Application
NICE Nexidia Analytics
Tableau Desktop
7.9
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Analytics
Tableau Desktop
8.4

Application Program Interfaces (APIs) / Embedding

NICE Nexidia Analytics
Tableau Desktop
7.9
REST API
NICE Nexidia Analytics
Tableau Desktop
8.1
Javascript API
NICE Nexidia Analytics
Tableau Desktop
8.2
iFrames
NICE Nexidia Analytics
Tableau Desktop
7.4
Java API
NICE Nexidia Analytics
Tableau Desktop
7.8
Themeable User Interface (UI)
NICE Nexidia Analytics
Tableau Desktop
8.2
Customizable Platform (Open Source)
NICE Nexidia Analytics
Tableau Desktop
7.7

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

  • With Tableau you do not need to have technical knowledge to do the data integration and you get a quick response of what you are looking for, being your visualization of high quality.
  • We can say that it is free software and it is not a limited version
Yusmelys Lopez | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

Tableau Desktop

  • Tableau is ill-suited to work with SSAS cubes, at least when you are used to analysis within Microsoft tools
  • Data preparation is not up-to-par with other leading vendor tools (although can be improved through Alteryx if you have access to it)
  • The ease-of-use is true for basic analysis, but rapidly gives way to a steep learning curve with more complex queries or when the business context is more mathematics oriented
Charles Saulnier | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.9
Based on 39 answers
Because right now its the best option out there (disclosure: I haven't used Qlikview or some of the other direct competitors of Tableau). The big investment is in Tableau Server not desktop. For the cost of the license of Tableau desktop, its a pretty good deal. You can hook it up to pretty much any data source easily. You can easily share the visualizations with your team/colleagues easily. Tableau Desktop is generally easy to use for business users. But the more advanced stuff is better suited for a analyst or someone with a IT/CS background.
Mashhood Syed | TrustRadius Reviewer

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.9
Based on 23 answers
I am really a fan of tableau for its quick setup, data connection, dashboard creation time and very easy to use UI.As i have used multiple Bi tools like QlikView and SAP BO, i can say all other tools take really long time in performing above functionalities except QlikView which is really fast in term of performing analysis.
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 10 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Brad Llewellyn | TrustRadius Reviewer

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 6.1
Based on 9 answers
Tableau's connections to third-party sources can be somewhat slow due to the time required to speak to a source over a network. However, if you properly utilize Tableau's Data Source Extracts, then the speed is incredible. On the other hand, Tableau makes it very easy for the user to put too much data into one dashboard, which can impact performance. All in all, if you use the tool properly, speed should not be a concern.
Brad Llewellyn | TrustRadius Reviewer

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 9.0
Based on 16 answers
I still haven't found something that stumped me for long. The company materials are first-rate and their seems to be a natural affinity among the professionals using the product. It seems there are many who want to help those that are following them onto the platform. I've never noticed any condescension to new users or obvious questions in the forums or my personal exchanges.
David Fickes | TrustRadius Reviewer

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Jon Boeckenstedt | TrustRadius Reviewer

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 34 answers
Time needs to be spent ahead of implementation to make sure data sources are set up and ready. Consultants need to understand the data sources and the goals before setting foot on-site. Installation is easy, learning to use it takes time. The training resources available are great.
Phillip Smith | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

Tableau Desktop

When we first looked at getting a visualization software for analytics we looked into two options Microsoft Power BI and Tableau Desktop, and even though Power BI is more cost-effective we decided to go with Tableau Desktop as it had more options that we are looking for such as free reader and Tableau Server and offers a very comprehensive and simple interface that is easier to learn for new staff.
Clinton Shields | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 7.0
Based on 3 answers
Although tableau is highly interactive and fast but with very large dataset its performance degrades heavily. So up to certain extent its really good but after that we have to take care of its performance issues.
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

Tableau Desktop

  • Tableau has provided my clients with the information necessary to allocate multi-million dollar research budgets effectively, ensuring the company is getting the most bang for its buck.
  • Tableau has given my office the ability to present data quickly and easily in a professional format that customers can understand, and has them returning frequently for additional analysis and projects.
Tim McClelland | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tableau Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
Tableau Desktop
8.5

Likelihood to Renew

NICE Nexidia Analytics
9.1
Tableau Desktop
8.9

Usability

NICE Nexidia Analytics
8.2
Tableau Desktop
8.9

Reliability and Availability

NICE Nexidia Analytics
9.1
Tableau Desktop
8.0

Performance

NICE Nexidia Analytics
7.3
Tableau Desktop
6.1

Support Rating

NICE Nexidia Analytics
9.1
Tableau Desktop
9.0

In-Person Training

NICE Nexidia Analytics
9.1
Tableau Desktop
9.4

Online Training

NICE Nexidia Analytics
9.1
Tableau Desktop
8.0

Implementation Rating

NICE Nexidia Analytics
9.1
Tableau Desktop
8.0

Scalability

NICE Nexidia Analytics
9.1
Tableau Desktop
7.0

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