What users are saying about

NICE Nexidia Analytics vs Tableau Desktop

NICE Nexidia Analytics
57 Ratings
Tableau Desktop
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Top Rated
1998 Ratings

NICE Nexidia Analytics

57 Ratings
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Score 9.1 out of 100

Based on 57 reviews and ratings

Tableau Desktop

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Top Rated
1998 Ratings
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Score 8.4 out of 100

Based on 1998 reviews and ratings

Feature Set Ratings

    BI Standard Reporting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.1

    Tableau Desktop

    81%
    Tableau Desktop ranks higher in 3/3 features
    Tableau Desktop ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.0
    80%
    136 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    8.5
    85%
    162 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    7.8
    78%
    141 Ratings

    Ad-hoc Reporting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.1

    Tableau Desktop

    81%
    Tableau Desktop ranks higher in 4/4 features
    Tableau Desktop ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.1
    81%
    155 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.1
    81%
    158 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    7.6
    76%
    119 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.6
    86%
    154 Ratings

    Report Output and Scheduling

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.2

    Tableau Desktop

    82%
    Tableau Desktop ranks higher in 5/5 features
    Tableau Desktop ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    8.6
    86%
    145 Ratings

    Publish to PDF

    N/A
    0 Ratings
    8.5
    85%
    145 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.1
    81%
    111 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    8.2
    82%
    118 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    7.8
    78%
    69 Ratings

    Data Discovery and Visualization

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.5

    Tableau Desktop

    85%
    Tableau Desktop ranks higher in 3/3 features
    Tableau Desktop ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    8.7
    87%
    150 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.8
    88%
    145 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    7.9
    79%
    122 Ratings

    Access Control and Security

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.5

    Tableau Desktop

    85%
    Tableau Desktop ranks higher in 4/4 features
    Tableau Desktop ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.5
    85%
    135 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.7
    87%
    125 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    8.5
    85%
    73 Ratings

    Mobile Capabilities

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    7.9

    Tableau Desktop

    79%
    Tableau Desktop ranks higher in 3/3 features
    Tableau Desktop ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    7.9
    79%
    120 Ratings

    Mobile Application

    N/A
    0 Ratings
    7.9
    79%
    178 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    8.0
    80%
    112 Ratings

    Application Program Interfaces (APIs) / Embedding

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    7.8

    Tableau Desktop

    78%
    Tableau Desktop ranks higher in 6/6 features
    Tableau Desktop ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    7.8
    78%
    54 Ratings

    Javascript API

    N/A
    0 Ratings
    7.9
    79%
    48 Ratings

    iFrames

    N/A
    0 Ratings
    7.7
    77%
    47 Ratings

    Java API

    N/A
    0 Ratings
    7.3
    73%
    44 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    7.8
    78%
    49 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    8.1
    81%
    43 Ratings

    Attribute Ratings

    • NICE Nexidia Analytics is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
    • Tableau Desktop is rated higher in 2 areas: Usability, In-Person Training

    Likelihood to Recommend

    9.0

    NICE Nexidia Analytics

    90%
    39 Ratings
    8.6

    Tableau Desktop

    86%
    190 Ratings

    Likelihood to Renew

    9.1

    NICE Nexidia Analytics

    91%
    3 Ratings
    8.9

    Tableau Desktop

    89%
    39 Ratings

    Usability

    8.2

    NICE Nexidia Analytics

    82%
    2 Ratings
    8.8

    Tableau Desktop

    88%
    65 Ratings

    Availability

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.0

    Tableau Desktop

    80%
    20 Ratings

    Performance

    7.3

    NICE Nexidia Analytics

    73%
    2 Ratings
    6.1

    Tableau Desktop

    61%
    18 Ratings

    Support Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.0

    Tableau Desktop

    80%
    73 Ratings

    In-Person Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating
    9.4

    Tableau Desktop

    94%
    4 Ratings

    Online Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating
    8.0

    Tableau Desktop

    80%
    4 Ratings

    Implementation Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.0

    Tableau Desktop

    80%
    68 Ratings

    Product Scalability

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating
    7.0

    Tableau Desktop

    70%
    3 Ratings

    Likelihood to Recommend

    NICE Nexidia Analytics

    IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Tableau Desktop

    Tableau Desktop is better for data analysis and visualization. Its advanced visualization features helped us better understand our business and customer demographics. We use Tableau Desktop to track our team’s progress. Real-time analyses and interactive dashboards are helpful for monitoring data. We can now create and share insights in ways we couldn’t before. It’s easy to put faith in and use these insights. Tableau Desktop can compare data from previous years with weekly, monthly, quarterly, and annual comparisons. It assists businesses in identifying the best and least-sold products. However, this requires expensive licenses and skilled personnel, which small businesses cannot afford.

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    Al Mubassir Muin | TrustRadius Reviewer
    Al Mubassir Muin
    View all 190 answers on this topic

    Pros

    NICE Nexidia Analytics

    • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
    • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
    • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 39 answers on this topic

    Tableau Desktop

    • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
    • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.

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    Afia Tamanna | TrustRadius Reviewer
    Afia Tamanna
    View all 190 answers on this topic

    Cons

    NICE Nexidia Analytics

    • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
    • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
    • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

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    Jordan Lenaburg | TrustRadius Reviewer
    Jordan Lenaburg
    View all 39 answers on this topic

    Tableau Desktop

    • Formatting the data to work correctly in graphical presentations can be time consuming
    • Daily data extracts can run slowly depending on how much data is required and the source of the data
    • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 190 answers on this topic

    Pricing Details

    NICE Nexidia Analytics

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    NICE Nexidia Analytics Editions & Modules

    —
    Additional Pricing Details
    —

    Tableau Desktop

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $70 per month

    Tableau Desktop Editions & Modules

    Edition
    Tableau Creator$70.001
    1. Per User / Per Month
    Additional Pricing Details
    All pricing plans are billed annually.

    Likelihood to Renew

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 3 answers
    Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business

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    WaDee'ah Crowder | TrustRadius Reviewer
    WaDee'ah Crowder
    View all 3 answers on this topic

    Tableau Desktop

    Tableau Desktop 8.9
    Based on 39 answers
    Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Usability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 8.2
    Based on 2 answers
    Overall, navigating in the system is easy

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Tableau Desktop

    Tableau Desktop 8.8
    Based on 65 answers
    It is a good tool for creating beautiful visualizations and sharing dashboards. It does offer a variety of features and also making interactive dashboards. It is easy to learn and create custom visualizations really fast. It does offer good API connectivity to gather data. But it lacks the structure for data cleaning and processing.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 65 answers on this topic

    Reliability and Availability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 2 answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 20 answers
    When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.

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    Brad Llewellyn | TrustRadius Reviewer
    Brad Llewellyn
    View all 20 answers on this topic

    Performance

    NICE Nexidia Analytics

    NICE Nexidia Analytics 7.3
    Based on 2 answers
    The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 2 answers on this topic

    Tableau Desktop

    Tableau Desktop 6.1
    Based on 18 answers
    Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Support Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 2 answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 73 answers
    The Tableau Desktop's support team has been very helpful and tend to response very quickly. After all you have paid very premium price for the product and it goes to the services. This makes using the tool much easier for these who doesn't have such experience to get help quickly.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 73 answers on this topic

    In-Person Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 1 answers on this topic

    Tableau Desktop

    Tableau Desktop 9.4
    Based on 4 answers
    It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.

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    Jon Boeckenstedt | TrustRadius Reviewer
    Jon Boeckenstedt
    View all 4 answers on this topic

    Online Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 1 answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 4 answers
    The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful

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    Chandra Bhanu Pratap Singh | TrustRadius Reviewer
    Chandra Bhanu Pratap Singh
    View all 4 answers on this topic

    Implementation Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 2 answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 68 answers
    Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.

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    David Fickes | TrustRadius Reviewer
    David Fickes
    View all 68 answers on this topic

    Alternatives Considered

    NICE Nexidia Analytics

    The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Tableau Desktop

    Tableau hands-down wins based upon functionality, interoperability with a wide variety of enterprise-class data connections, end-user support, and quality of visualizations. Tableau Desktop offers a substantially more robust, refined, and mature product. It became quickly apparent that there was no real comparison. For applications that need fast, accurate analytics using a wide portfolio of underlying data sources, Tableau Desktop is the clear winner.

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    Jason Guinn | TrustRadius Reviewer
    Jason Guinn
    View all 190 answers on this topic

    Scalability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This is such a great product.

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    Cassandra Fulcher | TrustRadius Reviewer
    Cassandra Fulcher
    View all 1 answers on this topic

    Tableau Desktop

    Tableau Desktop 7.0
    Based on 3 answers
    Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Return on Investment

    NICE Nexidia Analytics

    • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
    • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
    • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Tableau Desktop

    • Tableau was acquired years ago, and has provided good value with the content created.
    • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
    • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.

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    John Stuchly | TrustRadius Reviewer
    John Stuchly
    View all 190 answers on this topic

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