What users are saying about
57 Ratings
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Based on 57 reviews and ratings
Tableau Desktop
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Top Rated
1998 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1998 reviews and ratings
Feature Set Ratings
BI Standard Reporting
NICE Nexidia Analytics
Feature Set Not Supported
N/A

8.1
Tableau Desktop
81%
Tableau Desktop ranks higher in 3/3 features
Tableau Desktop ranks higher in 3/3 features
Pixel Perfect reports
N/A
0 Ratings

8.0
80%
136 Ratings
Customizable dashboards
N/A
0 Ratings

8.5
85%
162 Ratings
Report Formatting Templates
N/A
0 Ratings

7.8
78%
141 Ratings
Ad-hoc Reporting
NICE Nexidia Analytics
Feature Set Not Supported
N/A

8.1
Tableau Desktop
81%
Tableau Desktop ranks higher in 4/4 features
Tableau Desktop ranks higher in 4/4 features
Drill-down analysis
N/A
0 Ratings

8.1
81%
155 Ratings
Formatting capabilities
N/A
0 Ratings

8.1
81%
158 Ratings
Integration with R or other statistical packages
N/A
0 Ratings

7.6
76%
119 Ratings
Report sharing and collaboration
N/A
0 Ratings

8.6
86%
154 Ratings
Report Output and Scheduling
NICE Nexidia Analytics
Feature Set Not Supported
N/A

8.2
Tableau Desktop
82%
Tableau Desktop ranks higher in 5/5 features
Tableau Desktop ranks higher in 5/5 features
Publish to Web
N/A
0 Ratings

8.6
86%
145 Ratings
Publish to PDF
N/A
0 Ratings

8.5
85%
145 Ratings
Report Versioning
N/A
0 Ratings

8.1
81%
111 Ratings
Report Delivery Scheduling
N/A
0 Ratings

8.2
82%
118 Ratings
Delivery to Remote Servers
N/A
0 Ratings

7.8
78%
69 Ratings
Data Discovery and Visualization
NICE Nexidia Analytics
Feature Set Not Supported
N/A

8.5
Tableau Desktop
85%
Tableau Desktop ranks higher in 3/3 features
Tableau Desktop ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)
N/A
0 Ratings

8.7
87%
150 Ratings
Location Analytics / Geographic Visualization
N/A
0 Ratings

8.8
88%
145 Ratings
Predictive Analytics
N/A
0 Ratings

7.9
79%
122 Ratings
Access Control and Security
NICE Nexidia Analytics
Feature Set Not Supported
N/A

8.5
Tableau Desktop
85%
Tableau Desktop ranks higher in 4/4 features
Tableau Desktop ranks higher in 4/4 features
Multi-User Support (named login)
N/A
0 Ratings

8.5
85%
135 Ratings
Role-Based Security Model
N/A
0 Ratings

8.3
83%
114 Ratings
Multiple Access Permission Levels (Create, Read, Delete)
N/A
0 Ratings

8.7
87%
125 Ratings
Single Sign-On (SSO)
N/A
0 Ratings

8.5
85%
73 Ratings
Mobile Capabilities
NICE Nexidia Analytics
Feature Set Not Supported
N/A

7.9
Tableau Desktop
79%
Tableau Desktop ranks higher in 3/3 features
Tableau Desktop ranks higher in 3/3 features
Responsive Design for Web Access
N/A
0 Ratings

7.9
79%
120 Ratings
Mobile Application
N/A
0 Ratings

7.9
79%
178 Ratings
Dashboard / Report / Visualization Interactivity on Mobile
N/A
0 Ratings

8.0
80%
112 Ratings
Application Program Interfaces (APIs) / Embedding
NICE Nexidia Analytics
Feature Set Not Supported
N/A

7.8
Tableau Desktop
78%
Tableau Desktop ranks higher in 6/6 features
Tableau Desktop ranks higher in 6/6 features
REST API
N/A
0 Ratings

7.8
78%
54 Ratings
Javascript API
N/A
0 Ratings

7.9
79%
48 Ratings
iFrames
N/A
0 Ratings

7.7
77%
47 Ratings
Java API
N/A
0 Ratings

7.3
73%
44 Ratings
Themeable User Interface (UI)
N/A
0 Ratings

7.8
78%
49 Ratings
Customizable Platform (Open Source)
N/A
0 Ratings

8.1
81%
43 Ratings
Attribute Ratings
- NICE Nexidia Analytics is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
- Tableau Desktop is rated higher in 2 areas: Usability, In-Person Training
Likelihood to Recommend
9.0
NICE Nexidia Analytics
90%
39 Ratings

8.6
Tableau Desktop
86%
190 Ratings
Likelihood to Renew
9.1
NICE Nexidia Analytics
91%
3 Ratings

8.9
Tableau Desktop
89%
39 Ratings
Usability
8.2
NICE Nexidia Analytics
82%
2 Ratings

8.8
Tableau Desktop
88%
65 Ratings
Availability
9.1
NICE Nexidia Analytics
91%
2 Ratings

8.0
Tableau Desktop
80%
20 Ratings
Performance
7.3
NICE Nexidia Analytics
73%
2 Ratings

6.1
Tableau Desktop
61%
18 Ratings
Support Rating
9.1
NICE Nexidia Analytics
91%
2 Ratings

8.0
Tableau Desktop
80%
73 Ratings
In-Person Training
9.1
NICE Nexidia Analytics
91%
1 Rating

9.4
Tableau Desktop
94%
4 Ratings
Online Training
9.1
NICE Nexidia Analytics
91%
1 Rating

8.0
Tableau Desktop
80%
4 Ratings
Implementation Rating
9.1
NICE Nexidia Analytics
91%
2 Ratings

8.0
Tableau Desktop
80%
68 Ratings
Product Scalability
9.1
NICE Nexidia Analytics
91%
1 Rating

7.0
Tableau Desktop
70%
3 Ratings
Likelihood to Recommend
NICE Nexidia Analytics
IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

Verified User
Supervisor in Customer Service
Insurance Company, 1001-5000 employeesTableau Desktop
Tableau Desktop is better for data analysis and visualization. Its advanced visualization features helped us better understand our business and customer demographics. We use Tableau Desktop to track our team’s progress. Real-time analyses and interactive dashboards are helpful for monitoring data. We can now create and share insights in ways we couldn’t before. It’s easy to put faith in and use these insights. Tableau Desktop can compare data from previous years with weekly, monthly, quarterly, and annual comparisons. It assists businesses in identifying the best and least-sold products. However, this requires expensive licenses and skilled personnel, which small businesses cannot afford.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Pros
NICE Nexidia Analytics
- I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
- I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
- Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
- An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
- Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
Information Technology Business Consultant
Alfa NET+Information Technology & Services, 11-50 employees
Cons
NICE Nexidia Analytics
- Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
- Usable reporting. Mattersight could do better with creating usable reports of individual performance.
- Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Customer Service Supervisor
EsuranceInsurance, 1001-5000 employees
Tableau Desktop
- Formatting the data to work correctly in graphical presentations can be time consuming
- Daily data extracts can run slowly depending on how much data is required and the source of the data
- The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employeesPricing Details
NICE Nexidia Analytics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—NICE Nexidia Analytics Editions & Modules
—
Additional Pricing Details
—Tableau Desktop
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$70 per month
Tableau Desktop Editions & Modules
Edition
Tableau Creator | $70.001 |
---|
- Per User / Per Month
Additional Pricing Details
All pricing plans are billed annually.Likelihood to Renew
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
Customer Interaction Delivery Analyst
Allstate Financial Services, LLCFinancial Services, 10,001+ employees
Tableau Desktop
Tableau Desktop 8.9
Based on 39 answers
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.

Verified User
Manager in Information Technology
Mining & Metals Company, 10,001+ employeesUsability
NICE Nexidia Analytics
NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy

Verified User
Analyst in Quality Assurance
Insurance Company, 5001-10,000 employeesTableau Desktop
Tableau Desktop 8.8
Based on 65 answers
It is a good tool for creating beautiful visualizations and sharing dashboards. It does offer a variety of features and also making interactive dashboards. It is easy to learn and create custom visualizations really fast. It does offer good API connectivity to gather data. But it lacks the structure for data cleaning and processing.

Verified User
Analyst in Marketing
Apparel & Fashion Company, 1-10 employeesReliability and Availability
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 8.0
Based on 20 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Associate Data Analytics Consultant
MarinerInformation Technology and Services, 11-50 employees
Performance
NICE Nexidia Analytics
NICE Nexidia Analytics 7.3
Based on 2 answers
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 6.1
Based on 18 answers
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast

Verified User
Professional in Research & Development
Biotechnology Company, 201-500 employeesSupport Rating
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 8.0
Based on 73 answers
The Tableau Desktop's support team has been very helpful and tend to response very quickly. After all you have paid very premium price for the product and it goes to the services. This makes using the tool much easier for these who doesn't have such experience to get help quickly.

Verified User
Analyst in Professional Services
Financial Services Company, 10,001+ employeesIn-Person Training
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Associate Vice President
DePaul University, Division of Enrollment Management and MarketingHigher Education, 1001-5000 employees
Online Training
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
BI Developer
CognizantInformation Technology and Services, 10,001+ employees
Implementation Rating
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 8.0
Based on 68 answers
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
Decision Sciences - Modeling, Simulation & Analysis
San Francisco State UniversityHigher Education, 1001-5000 employees
Alternatives Considered
NICE Nexidia Analytics
The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

Verified User
Analyst in Customer Service
Insurance Company, 1001-5000 employeesTableau Desktop
Tableau hands-down wins based upon functionality, interoperability with a wide variety of enterprise-class data connections, end-user support, and quality of visualizations. Tableau Desktop offers a substantially more robust, refined, and mature product. It became quickly apparent that there was no real comparison. For applications that need fast, accurate analytics using a wide portfolio of underlying data sources, Tableau Desktop is the clear winner.
Chief Financial Officer
Clinical Management Concepts, Inc.Pharmaceuticals, 51-200 employees
Scalability
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Tableau Desktop
Tableau Desktop 7.0
Based on 3 answers
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.

Verified User
C-Level Executive in Finance and Accounting
Internet Company, 51-200 employeesReturn on Investment
NICE Nexidia Analytics
- We believe we improved our customer service with our employees working with our customers and adapting to their styles.
- We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
- We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

Verified User
Director in Sales
Higher Education Company, 10,001+ employeesTableau Desktop
- Tableau was acquired years ago, and has provided good value with the content created.
- Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
- Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
Data developer
HKS, Inc.Architecture & Planning, 1001-5000 employees