16 Ratings
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Score 8 out of 100
25 Ratings
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Score 8.9 out of 100

Feature Set Ratings

  • NICE Satmetrix ranks higher in 1 feature set: Survey Format & Appearance
  • Verint Predictive Experience ranks higher in 2 feature sets: Survey Content, Survey Reporting & Analytics
  • NICE Satmetrix and Verint Predictive Experience are tied in 1 feature set: Survey Logic

Survey Format & Appearance

8.0

NICE Satmetrix

80%
6.7

Verint Predictive Experience

67%
NICE Satmetrix ranks higher in 3/3 features

Survey templates

8.0
80%
2 Ratings
7.0
70%
1 Rating

Themes

8.0
80%
2 Ratings
8.0
80%
1 Rating

Custom logo/branding

8.0
80%
2 Ratings
5.0
50%
1 Rating

Survey Content

8.0

NICE Satmetrix

80%
8.5

Verint Predictive Experience

85%
NICE Satmetrix ranks higher in 2/3 features

Changes to live survey

8.0
80%
2 Ratings
9.0
90%
1 Rating

Question design help

8.0
80%
2 Ratings
N/A
0 Ratings

Multiple question types

8.0
80%
2 Ratings
8.0
80%
1 Rating

Survey Logic

8.0

NICE Satmetrix

80%
8.0

Verint Predictive Experience

80%
NICE Satmetrix ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
8.0
80%
1 Rating

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
8.8

Verint Predictive Experience

88%
Verint Predictive Experience ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
9.0
90%
1 Rating

Data export

8.0
80%
2 Ratings
10.0
100%
1 Rating

Standard reports

8.0
80%
2 Ratings
8.0
80%
1 Rating

Custom reports

8.0
80%
2 Ratings
8.0
80%
1 Rating

Analytics

8.0
80%
2 Ratings
9.0
90%
1 Rating

Survey Administration & Security

8.0

NICE Satmetrix

80%

Verint Predictive Experience

Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
N/A
0 Ratings

Compliance

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • Verint Predictive Experience is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
9.0

Verint Predictive Experience

90%
1 Rating

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings

Verint Predictive Experience

N/A
0 Ratings

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Verint Predictive Experience

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Verint Predictive Experience

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Verint Predictive Experience

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Verint Predictive Experience

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Verint Predictive Experience

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Verint Predictive Experience

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Verint Predictive Experience

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

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