NinjaOne vs. Pandora FMS

Well suited for support and management of a large fleet of endpoints, particularly across multiple regions and locations. Its well suited for MSPs for this reason. Its also effective for managing patching and updates for server infrastructure, where some other products are unable to manage. Its useful being able to access these features across multiple networks and domains. There is an option to monitor network equipment such as switches, but it didn't provide any information that wasn't already provided in the switches cloud portal.

Incentivized

I believe Pandora FMS is a solution that adapts to any type of scenario; it's useful for small businesses as well as large organizations. It more than meets the need to have a comprehensive monitoring system capable of sending alerts instantly and consulting historical data, logs, and trends. Additionally, for small businesses, the free version will be more than sufficient in most cases. And for those who do not want to deploy the service on-premise, there is an option for MaaS (Monitoring as a Service).

Incentivized

• Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
• Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
• OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
• Support: NinjaOne support is always very prompt and helpful.
• Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
• Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.

Incentivized

• All-in-one software
• Flexible and easy configuration
• Multi-platform
• Design in PERL, CCS and HTML5

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

• The interface is not intuitive due to the number of options it has and its organization.
• It has a free version with limitations, and another paid version. The commercial one has a quite high cost.
• It has a certain learning curve.

Incentivized

We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.

Incentivized

NinjaOne is easy to use, intuitive, and provides great value for our organization specifically with inventory tracking and patch management. There is also a wealth of control from an RMM perspective that we have over our fleet of hardware as well as customer websites. The communications with our account representative is outstanding as well. I'd highly recommend for organizations to engage with NinjaOne, and this is from a user who's used other RMM's and related software offerings at different MSP's. Go NinjaOne!

Incentivized

The solution is very complete, and even includes extras such as IPAM.
Deployment can be a bit unintuitive at first, but once you become familiar with the solution and thanks to its automatic deployment options it ends up being easier than it seemed. The power and options of the solution are its greatest virtue.

Incentivized

Availability is very good

Incentivized

The software loads quickly for the most part

Incentivized

Ninja support has always been top notch. They have always been responsive and efficient both in troubleshooting issues or talking to me at a high-level about on-going improvements or needed changes. Both sales and Technical support has been good and I've been very pleased with the Customer service we have received from Ninja

Incentivized

The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

NinjaOne has the most rounded set of features however I believe all of the programs have there own plus and minus points. We use a mixture of programs however NinjaOne is the most heavily used.

Incentivized

Before using Pandora FMS, tests were carried out with all these tools:

• Nagios
• Zabbix
• System Center Operations Manager (SCOM)
• IBM Tivoli
• PRTG
• SolarWinds

Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.

Overall the software is very reliable

Incentivized

• Allowed us to use our full IT staff in remote offices to troubleshoot
• The quick site response times helps reduce the time spent trying to find, connect, and fix systems
• The ease of use creates confidence from our users that we can quickly fix their problems from anywhere in the world.

Incentivized

• Substantial improvement in monitoring service. Detecting alerts on time always results in economic savings.
• Improvement in the periodic report associated with the capacity plan. The tool is indispensable in decision-making.
• Centralization and tool savings. Pandora FMS's versatility allows centralizing several functions into a single tool.

Incentivized