What users are saying about
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Top Rated
209 Ratings
2 Ratings
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Score 8 out of 100

Pipedrive

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Top Rated
209 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Norada Solve360
7.8
Pipedrive
6.3
Customer data management / contact management
Norada Solve360
9.0
Pipedrive
6.5
Workflow management
Norada Solve360
7.0
Pipedrive
7.8
Territory management
Norada Solve360
8.0
Pipedrive
6.6
Opportunity management
Norada Solve360
6.0
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Norada Solve360
8.0
Pipedrive
7.9
Contract management
Norada Solve360
9.0
Pipedrive
3.0
Quote & order management
Norada Solve360
5.0
Pipedrive
5.1
Interaction tracking
Norada Solve360
10.0
Pipedrive
7.1
Channel / partner relationship management
Norada Solve360
8.0
Pipedrive
4.3

Customer Service & Support

Norada Solve360
8.7
Pipedrive
2.9
Case management
Norada Solve360
7.0
Pipedrive
4.7
Call center management
Norada Solve360
10.0
Pipedrive
1.1
Help desk management
Norada Solve360
9.0
Pipedrive
3.1

Marketing Automation

Norada Solve360
6.0
Pipedrive
8.2
Lead management
Norada Solve360
7.0
Pipedrive
7.7
Email marketing
Norada Solve360
5.0
Pipedrive
8.7

CRM Project Management

Norada Solve360
7.5
Pipedrive
6.3
Task management
Norada Solve360
8.0
Pipedrive
8.0
Billing and invoicing management
Norada Solve360
7.0
Pipedrive
4.1
Reporting
Norada Solve360
Pipedrive
6.9

CRM Reporting & Analytics

Norada Solve360
9.0
Pipedrive
5.0
Forecasting
Norada Solve360
9.0
Pipedrive
5.1
Pipeline visualization
Norada Solve360
10.0
Pipedrive
8.1
Customizable reports
Norada Solve360
8.0
Pipedrive
1.7

Customization

Norada Solve360
9.5
Pipedrive
6.1
Custom fields
Norada Solve360
10.0
Pipedrive
8.3
Custom objects
Norada Solve360
10.0
Pipedrive
7.7
Scripting environment
Norada Solve360
8.0
Pipedrive
1.0
API for custom integration
Norada Solve360
10.0
Pipedrive
7.5

Security

Norada Solve360
10.0
Pipedrive
7.2
Single sign-on capability
Norada Solve360
10.0
Pipedrive
6.1
Role-based user permissions
Norada Solve360
10.0
Pipedrive
8.3

Social CRM

Norada Solve360
8.0
Pipedrive
1.1
Social data
Norada Solve360
8.0
Pipedrive
1.1
Social engagement
Norada Solve360
8.0
Pipedrive
1.1

Integrations with 3rd-party Software

Norada Solve360
Pipedrive
3.6
Marketing automation
Norada Solve360
Pipedrive
3.6
Compensation management
Norada Solve360
Pipedrive
3.5

Platform

Norada Solve360
Pipedrive
8.1
Mobile access
Norada Solve360
Pipedrive
8.1

Pros

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Norada Solve360

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Norada Solve360

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Norada Solve360

Norada Solve360 9.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Norada Solve360

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Norada Solve360

No answers on this topic

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Norada Solve360

Pipedrive

Pricing Details

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Norada Solve360
7.0
Pipedrive
8.1

Likelihood to Renew

Norada Solve360
Pipedrive
8.2

Usability

Norada Solve360
Pipedrive
10.0

Reliability and Availability

Norada Solve360
Pipedrive
8.2

Support Rating

Norada Solve360
9.0
Pipedrive
8.2

Implementation Rating

Norada Solve360
Pipedrive
8.2

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