TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Notifii Track

    Score9.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Notifii Track is a cloud-based, app-based package management software designed to save the user time by decreasing the time spent logging packages down to seconds. Users take a picture of each package that comes in and a notification is instantly sent to the recipient. Users can customize messages, pick up times, and set up a kiosk to make package pick ups self-serve.

    $79

    month

    SnapEngage

    Score7.5 out of 10
    N/ASnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…

    $60

    per month

    Pricing
    Notifii TrackSnapEngage
    Editions & Modules
    For Property Management
    $79
    month
    For Business
    $79
    month
    For Educational Institutions
    $129
    month
    Business
    60/month
    includes 4 agents licenses
    Plus
    140/month
    includes 8 agent licenses, premium integrations
    Premier
    420/month
    includes 16 agent licenses, premium integrations, advanced features
    Offerings
    Pricing Offerings
    Notifii TrackSnapEngage
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is tiered by number of recipientsEnterprise plans are also available and are custom tailored to the business' specific needs.
    More Pricing Information
    Best Alternatives
    Notifii TrackSnapEngage
    Small Businesses
    No answers on this topic
    Olark
    Score10 out of 10
    Medium-sized Companies
    PFL Direct Mail Platform
    Score9 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    PFL Direct Mail Platform
    Score9 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Notifii TrackSnapEngage
    Likelihood to Recommend
    7.3
    (3 ratings)
    7.5
    (13 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (4 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.5
    (2 ratings)
    5.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Notifii TrackSnapEngage
    Likelihood to Recommend
    Notifii
    Notifii is fantastic in Higher Education mail rooms where packages are received centrally. The system can be setup to automatically send-out e-mail and text communication to students and departments, alerting them to the package's arrival. Packages can then be signed-for by students and/or departments either at the mail room or elsewhere since the system is completely cloud-based.
    Incentivized
    Read full review
    SnapEngage
    It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
    Incentivized
    Read full review
    Pros
    Notifii
    • The web console is performative.
    • System connectivity has been solid once established.
    • Little to no down time when implemented.
    • Customized roles and users
    Incentivized
    Read full review
    SnapEngage
    • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
    • We can see which of our team members are available, busy, or not-available.
    • Ability to see some biographical information of chatters and to sync information with Salesforce.
    Incentivized
    Read full review
    Cons
    Notifii
    • More choices on reporting - by department, package detail, etc.
    • Allow for multiple intermediate transfers within the same company before the final destination.
    • Allow for notes after the package has been logged out.
    Incentivized
    Read full review
    SnapEngage
    • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
    • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
    Incentivized
    Read full review
    Likelihood to Renew
    Notifii
    The product continues to do what we need it do to consistently and reliably.
    Incentivized
    Read full review
    SnapEngage
    I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
    Incentivized
    Read full review
    Usability
    Notifii
    The program can be run on a desktop computer using an easy-to-use interface, or on an iPad, which is very intuitive.
    Incentivized
    Read full review
    SnapEngage
    No answers on this topic
    Support Rating
    Notifii
    Support for this product is TERRIBLE [in my opinion]. Our implementation advisor frequently had wrong or changing information. We would be told one thing which would then change moments later. Documentation also was severely lacking making implementation without assistance near impossible.
    Incentivized
    Read full review
    SnapEngage
    I have never needed to contact them for support.
    Incentivized
    Read full review
    Implementation Rating
    Notifii
    Setup was easy and implementation was a breeze. I wish all of our software was this straight forward!
    Incentivized
    Read full review
    SnapEngage
    No answers on this topic
    Alternatives Considered
    Notifii
    No other items were checked
    Incentivized
    Read full review
    SnapEngage
    We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
    Incentivized
    Read full review
    Return on Investment
    Notifii
    • Has provided an inexpensive way to document package receipt and delivery.
    • Allowed us to get better control over packages coming into the resort and the final disposition of those packages.
    Incentivized
    Read full review
    SnapEngage
    • It has allowed us to provide more service with a much smaller team than our phone team.
    • It provides us with data helpful to not only ourselves, but our marketing team as well.
    • It's customizable so it allows us to create and update our platforms immediately when needed.
    Incentivized
    Read full review
    ScreenShots

    Notifii Track Screenshots

    Screenshot of Automated Notifications and easy to access logScreenshot of Simple reportingScreenshot of Quick logs

    SnapEngage Screenshots

    Screenshot of SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.