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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Notion

    Score8.7 out of 10
    N/ANotion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

    $5

    per month per user

    Zendesk Sell

    Score9.7 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    NotionZendesk Sell
    Editions & Modules
    Free
    $0
    Plus
    $12
    per month per user
    Business
    $24
    per month per user
    Enterprise
    Custom Pricing
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    NotionZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    NotionZendesk Sell
    Considered Both Products
    Notion Labs, Inc
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    75 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    60 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    79 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    45 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    53 Answers
    No answers on this topic
    Features
    NotionZendesk Sell
    Project Management
    Comparison of Project Management features of Notion and Zendesk Sell
    Feature
    Notion
    7.3
    79 Ratings
    6% below category average
    Zendesk Sell
    -
    Ratings
    Task Management8.174 Ratings00 Ratings
    Gantt Charts6.846 Ratings00 Ratings
    Scheduling6.957 Ratings00 Ratings
    Workflow Automation6.355 Ratings00 Ratings
    Mobile Access7.272 Ratings00 Ratings
    Search7.975 Ratings00 Ratings
    Visual planning tools7.868 Ratings00 Ratings
    Communication
    Comparison of Communication features of Notion and Zendesk Sell
    Feature
    Notion
    7.7
    76 Ratings
    4% below category average
    Zendesk Sell
    -
    Ratings
    Chat6.129 Ratings00 Ratings
    Notifications7.568 Ratings00 Ratings
    Discussions7.249 Ratings00 Ratings
    Surveys6.820 Ratings00 Ratings
    Internal knowledgebase8.769 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.98 Ratings00 Ratings
    Integrates with Outlook9.02 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Notion and Zendesk Sell
    Feature
    Notion
    8.1
    76 Ratings
    1% above category average
    Zendesk Sell
    -
    Ratings
    Versioning7.657 Ratings00 Ratings
    Video files7.649 Ratings00 Ratings
    Audio files7.343 Ratings00 Ratings
    Document collaboration8.571 Ratings00 Ratings
    Access control8.271 Ratings00 Ratings
    Advanced security features7.251 Ratings00 Ratings
    Integrates with Google Drive9.213 Ratings00 Ratings
    Device sync9.253 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    6.6
    15 Ratings
    17% below category average
    Customer data management / contact management00 Ratings8.914 Ratings
    Workflow management00 Ratings6.115 Ratings
    Territory management00 Ratings4.98 Ratings
    Opportunity management00 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
    Contract management00 Ratings5.410 Ratings
    Quote & order management00 Ratings3.97 Ratings
    Interaction tracking00 Ratings7.915 Ratings
    Channel / partner relationship management00 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    9.0
    12 Ratings
    16% above category average
    Case management00 Ratings9.07 Ratings
    Call center management00 Ratings9.08 Ratings
    Help desk management00 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    6.9
    12 Ratings
    11% below category average
    Lead management00 Ratings6.012 Ratings
    Email marketing00 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    5.3
    13 Ratings
    37% below category average
    Task management00 Ratings8.013 Ratings
    Billing and invoicing management00 Ratings1.05 Ratings
    Reporting00 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    8.2
    15 Ratings
    7% above category average
    Forecasting00 Ratings7.812 Ratings
    Pipeline visualization00 Ratings7.914 Ratings
    Customizable reports00 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    4.2
    15 Ratings
    58% below category average
    Custom fields00 Ratings7.815 Ratings
    Custom objects00 Ratings4.910 Ratings
    Scripting environment00 Ratings1.16 Ratings
    API for custom integration00 Ratings3.08 Ratings
    Security
    Comparison of Security features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    9.5
    14 Ratings
    12% above category average
    Single sign-on capability00 Ratings9.912 Ratings
    Role-based user permissions00 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    4.0
    5 Ratings
    61% below category average
    Social data00 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    5.4
    7 Ratings
    33% below category average
    Marketing automation00 Ratings9.87 Ratings
    Compensation management00 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Notion and Zendesk Sell
    Feature
    Notion
    -
    Ratings
    Zendesk Sell
    8.0
    13 Ratings
    5% above category average
    Mobile access00 Ratings8.013 Ratings
    Best Alternatives
    NotionZendesk Sell
    Small Businesses
    Flock
    Score9.5 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NotionZendesk Sell
    Likelihood to Recommend
    8.6
    (85 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (2 ratings)
    Usability
    8.4
    (55 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    8.4
    (4 ratings)
    -
    (0 ratings)
    Data Sources
    4.7
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    NotionZendesk Sell
    Likelihood to Recommend
    Notion Labs, Inc
    If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion. If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting. If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.
    Incentivized
    Read full review
    Zendesk
    Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
    Incentivized
    Read full review
    Pros
    Notion Labs, Inc
    • I love that you can create nested pages, allowing for separate sections to organize information as needed.
    • I appreciate the convenience of effortlessly uploading images to any section.
    • I appreciate that when adding links, you can embed them so the website displays directly on the page.
    Incentivized
    Read full review
    Zendesk
    • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
    • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
    • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
    • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
    Incentivized
    Read full review
    Cons
    Notion Labs, Inc
    • I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
    • While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
    • It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
    Incentivized
    Read full review
    Zendesk
    • There was no ability to add prospects from a company domain or email to auto-fill any data.
    • You had to type in all of the data you gathered about that prospect.
    • The default only gave you two phone numbers for the company, too few.
    Incentivized
    Read full review
    Likelihood to Renew
    Notion Labs, Inc
    We're too settled in the ecosystem and we have no major complaints with it. No reason to move unless you have a burning pain point
    Incentivized
    Read full review
    Zendesk
    The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process.
    Incentivized
    Read full review
    Usability
    Notion Labs, Inc
    Very easy to use (I learned how to use everything on my own) and I was able to set up an entire ecosystem without any courses or other tools. I often say that Notion is like Lego for adults, because there we can use all the available tools to create a multitude of things, from funnels to projects with calculated deadlines and tags.
    Incentivized
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    Zendesk
    I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
    Incentivized
    Read full review
    Reliability and Availability
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    Always available and easy connection from Zendesk Support
    Incentivized
    Read full review
    Performance
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    Never any latency issues
    Incentivized
    Read full review
    Support Rating
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
    Incentivized
    Read full review
    Online Training
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
    Incentivized
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    Implementation Rating
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    Simple, and straight forward.
    Incentivized
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    Alternatives Considered
    Notion Labs, Inc
    The company uses both Notion and Trello within the company. Notion is more for North America employees while Trello is used between Operation team overseas and in North America. Sometimes it's a preference of how the tools look like for project management. I would say both Notion and Trello are nice tools and serves our needs.
    Incentivized
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    Zendesk
    Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
    Read full review
    Scalability
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    Always on, always available.
    Incentivized
    Read full review
    Return on Investment
    Notion Labs, Inc
    • It has streamlined our processes across various teams to all work from a signle source of truth
    • Maintaining this source of truth is a full time job
    • It has reduced our overall tool set by completely eliminating two other softwares we were paying for
    Incentivized
    Read full review
    Zendesk
    • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
    • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
    Incentivized
    Read full review
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