Nutanix in San Jose, California offers their software-defined Enterprise Cloud as a hyper-converged infrastructure solution. The Nutanix Cloud Infrastructure solution combines the Nutanix Acropolis virtualization solution, Nutanix AHV hypervisor (though Acropolis works with other hypervisors), Prism cluster manager, Nutanix Calm and Nutanix Flow server management, and is available on the Nutanix NX series of server hardware appliances, as well as third-party OEM appliances.
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Sprinklr Service
Score7.9 out of 10
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Sprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…
For an organization that requires top-notch performance HCI, Nutanix is the best. You may start with 3 nodes and expand the cluster as required. The management through Nutanix Prism Central and Element was so easy that even a Junior Engineer was able to handle it. The Nutanix platform is not suitable for organizations with a small budget and fewer requirements for high-performance infrastructure, as the Nutanix solution itself is suited for enterprises.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
One-click upgrades; whether it's hypervisor, firmware, disk or other updates. This feature has drastically decreased complexity and administration time.
Data Locality. Not all hyperconverged technology is created equal. When I first purchased Nutanix they were the only vendor (and as far as I know, still are) that made sure the storage a VM used was on the same host that VM was running on. Given a normal operating state, the [storage] network is literally only used for replication data.
They got rid of traditional RAID. Nutanix uses software to determine where a VM's storage should be written and replicated to. This dramatically decreases I/O when changing the number of nodes in a cluster, be it on purpose or during a failure scenario. Ex. adding a new node: If one uses RAID arrays then enough space has to be set aside to create a new array that includes the new node, then all the information has to be copied over, and the old array destroyed. RAID arrays do not grow and shrink gracefully so Nutanix has designed a better solution.
The Nutanix management interface was built on HTML5. No more flash headaches!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Automated notifications for certain types of content or posts from certain users
The reporting options are fantastic.
We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The one downside I have working with Nutanix is the sales team. They seem to try to add in extra goodies to sales quotes or push for extras that you don't really need and you have to tell them to take them out. Don't be afraid to push back on them.
Need to analyze sizing with sales team to ensure right sizing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
AOS definitely make our dev/test virtual environment management much easier than before. And the consolidation the test/dev environment from Azure and Cisco UCS, we have less need to transfer large amount of data between different hardware platforms which was very big challenge. To expand the capacity is very easy to archive as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's not out of the box easy, but once you get the fundamentals the steep learning curve flattens out and the processes to get things done and how it works becomes very apparent. It's wrapping the slight change in workflow from prior VM management methods took time to unbox and apply the Nutanix Cloud Infrastructure way
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
The performance is nothing short of amazing. This is an HCI solution, and as any all-flash HCI solution is amazingly fast, Nutanix AOS fills local IO requests until its local IO is saturated before reaching out over the network. This lowers latency substantially compared to vSAN.
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
Our implementation team were great and worked with us and got the program up and running very easily. Every time we called post implementation we immediately talked to an Engineer, which is so unusual in dealing with companies. Everything they have promised they have full filled. I think their support is top notch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IPv6 is needed for link local discovery. We do not have IPv6 configured on our network so the easiest way to get our nodes configured and discovered by foundation was to configure the IPv4 addressing within the node prior to trying to discover with foundation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Nutanix integrates very well with Rubrik for backup and protection of the environment. Nutanix gave us simplicity and scalability compared to VMware and allowed us to extend our infrastructure into the cloud using EC2. One unified management pane for all our workloads, unlike VMWare.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We find that return on investment is probably a better metric in most cases.
ROI analysis is more than an exercise. Companies must outline what their future looks like, even if it’s vastly different from what they’re used to and comfortable with.
As good as your financial analysis might be, displacing status quo infrastructure has a lot of emotions tied to it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
