Nutanix in San Jose, California offers their software-defined Enterprise Cloud as a hyper-converged infrastructure solution. The Nutanix Cloud Infrastructure solution combines the Nutanix Acropolis virtualization solution, Nutanix AHV hypervisor (though Acropolis works with other hypervisors), Prism cluster manager, Nutanix Calm and Nutanix Flow server management, and is available on the Nutanix NX series of server hardware appliances, as well as third-party OEM appliances.
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Zendesk Suite
Score8.5 out of 10
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Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
For an organization that requires top-notch performance HCI, Nutanix is the best. You may start with 3 nodes and expand the cluster as required. The management through Nutanix Prism Central and Element was so easy that even a Junior Engineer was able to handle it. The Nutanix platform is not suitable for organizations with a small budget and fewer requirements for high-performance infrastructure, as the Nutanix solution itself is suited for enterprises.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Zendesk is good for small teams where work is not passed along to internal teams or situations where escalations lead to further customer interactions and no further oversight is needed. It is weak as a product for larger and medium-sized companies, where processes are in place that are not aligned with its workflow, as it is a very rigid tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
One-click upgrades; whether it's hypervisor, firmware, disk or other updates. This feature has drastically decreased complexity and administration time.
Data Locality. Not all hyperconverged technology is created equal. When I first purchased Nutanix they were the only vendor (and as far as I know, still are) that made sure the storage a VM used was on the same host that VM was running on. Given a normal operating state, the [storage] network is literally only used for replication data.
They got rid of traditional RAID. Nutanix uses software to determine where a VM's storage should be written and replicated to. This dramatically decreases I/O when changing the number of nodes in a cluster, be it on purpose or during a failure scenario. Ex. adding a new node: If one uses RAID arrays then enough space has to be set aside to create a new array that includes the new node, then all the information has to be copied over, and the old array destroyed. RAID arrays do not grow and shrink gracefully so Nutanix has designed a better solution.
The Nutanix management interface was built on HTML5. No more flash headaches!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The one downside I have working with Nutanix is the sales team. They seem to try to add in extra goodies to sales quotes or push for extras that you don't really need and you have to tell them to take them out. Don't be afraid to push back on them.
Need to analyze sizing with sales team to ensure right sizing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Is there a way for AEs and CSMs to be informed in a weekly summary of all their accounts and any tickets? Example: Disney submitted a ticket on XYZ. Google has an urgent issue on X still unresolved.
Is there a way for CSMs or AEs to have a Dashboard that's specific to their accounts instead of seeing all the tickets in the queue that are not relevant to them?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
AOS definitely make our dev/test virtual environment management much easier than before. And the consolidation the test/dev environment from Azure and Cisco UCS, we have less need to transfer large amount of data between different hardware platforms which was very big challenge. To expand the capacity is very easy to archive as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk is an amazing tool for communicating with your customers easily. The communication tickets from sellers to us or from us to sellers are stored, and there are statuses used to make communication easy. We have internal conversations between departments, linked with useful software such as Zingtree, Talkdesk, and Webs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It's not out of the box easy, but once you get the fundamentals the steep learning curve flattens out and the processes to get things done and how it works becomes very apparent. It's wrapping the slight change in workflow from prior VM management methods took time to unbox and apply the Nutanix Cloud Infrastructure way
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Pros: The agent interface is sleek, contemporary, and relatively easy to learn compared to many other enterprise tools. For common tasks, admins are given point-and-click options- adding fields, modifying workflows, constructing macros. The knowledge base (Guide) editor is easy to use for non-developers. Drawbacks: Once you move past the initial things - complex automations, reporting/analytics in Explore, and/or customizations integrating the API, it requires much more advanced training to use successfully. Navigating between the different modules (Support, Explore, Chat, Guide) can feel very disconnected; often you are reminded that it really is a "suite" of products brought together -not really one unified platform. If you're using multiple brands managing simultaneous support tickets, or heavily customizing workflows to meet your brand, you may run into a bit of struggle with usability. So: it's a lot more user friendly than the palaces (Salesforce Service Cloud, ServiceNow), but is not used as quickly or with as much streamlined flow as a product made for a small shop. So if you are looking for a great balance, this is a good option if you are a net new organization or an organization on their way to scaling from 15 - 50 employee. Expect some elbow grease from the admin team once learning, adapting, and working efficiently once you move past the basics with your support tickets and initial customizations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The performance is nothing short of amazing. This is an HCI solution, and as any all-flash HCI solution is amazingly fast, Nutanix AOS fills local IO requests until its local IO is saturated before reaching out over the network. This lowers latency substantially compared to vSAN.
Our implementation team were great and worked with us and got the program up and running very easily. Every time we called post implementation we immediately talked to an Engineer, which is so unusual in dealing with companies. Everything they have promised they have full filled. I think their support is top notch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We rarely need to contact their support team, but when we do they are responsive. However there have been notable times when communication between myself and the support rep was challenging despite me providing clear explanation of the issue, screenshots, and a thorough explanation of the goal we hope to achieve. It took several back and forth attempt, on a few occasions, to get resolution on an otherwise simple request
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk has tons of available material for training - videos, webinars, articles, etc. The only reason this is not a 10 is because it can be hard to figure out how to navigate to these things and find what you are looking for.
IPv6 is needed for link local discovery. We do not have IPv6 configured on our network so the easiest way to get our nodes configured and discovered by foundation was to configure the IPv4 addressing within the node prior to trying to discover with foundation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was very satisfied. They have a free trial for 30 days and I recommend you do that and use it. It is very easy to get started with the basics and the build on over time.
The only thing technically complex was single sign-on and integration to Salesforce.com required some tweaks – otherwise setting up system was very easy
Nutanix integrates very well with Rubrik for backup and protection of the environment. Nutanix gave us simplicity and scalability compared to VMware and allowed us to extend our infrastructure into the cloud using EC2. One unified management pane for all our workloads, unlike VMWare.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
At the time of evaluation, Dynamics had extremely limited knowledge and support capabilities. The UI is clunky, and reporting requires a deep understanding of the underlying data structure. Ongoing maintenance was costly and didn't provide a positive ROI in any sense of the term.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We find that return on investment is probably a better metric in most cases.
ROI analysis is more than an exercise. Companies must outline what their future looks like, even if it’s vastly different from what they’re used to and comfortable with.
As good as your financial analysis might be, displacing status quo infrastructure has a lot of emotions tied to it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
