21 Ratings
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Score 8.4 out of 100
17 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

C9 is a good and economical solution for what it does. If evaluating them today, I would want to clearly understand their product roadmap and their ability to execute against it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Customer data management / contact management
Nutshell
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Workflow management
Nutshell
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Territory management
Nutshell
6.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Opportunity management
Nutshell
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
Quote & order management
Nutshell
6.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Interaction tracking
Nutshell
9.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Channel / partner relationship management
Nutshell
3.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Customer Service & Support

Nutshell
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Case management
Nutshell
9.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Call center management
Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Marketing Automation

Nutshell
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Lead management
Nutshell
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Email marketing
Nutshell
7.8
Predictive Pipeline, from XANT (formerly InsideSales.com)

CRM Project Management

Nutshell
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Task management
Nutshell
9.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Reporting
Nutshell
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

Nutshell
8.2
Predictive Pipeline, from XANT (formerly InsideSales.com)
Forecasting
Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Pipeline visualization
Nutshell
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Customizable reports
Nutshell
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)

Customization

Nutshell
8.2
Predictive Pipeline, from XANT (formerly InsideSales.com)
Custom fields
Nutshell
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Custom objects
Nutshell
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Scripting environment
Nutshell
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
API for custom integration
Nutshell
7.1
Predictive Pipeline, from XANT (formerly InsideSales.com)

Security

Nutshell
7.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
Single sign-on capability
Nutshell
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Role-based user permissions
Nutshell
6.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Social CRM

Nutshell
7.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Social data
Nutshell
7.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Social engagement
Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Marketing automation
Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Compensation management
Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Platform

Nutshell
7.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Mobile access
Nutshell
7.7
Predictive Pipeline, from XANT (formerly InsideSales.com)

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • It gives you the ability to see where your pipeline was in the past and compare to how it is now. You can set queries that will allow you to show at risk deals, committed deals, etc.
  • This gives much better visibility for management to coach.
Brendan White | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • We had uptime issues, weird error messages, sluggish performance, and bad data. I hope that some of this can be attributed to growing pains as the company was relatively new when we signed our initial contract.
  • It was not dependable enough to trust the data and to count on accessing the app when we needed it.
  • It actually was unavailable at EOQ one time.
  • I also did not care for the lack of real-time pipeline information. If someone was doing a pipeline review, there was no instant gratification i.e. to see changes in pipeline occur as an AE made a change to an opportunity.
  • You couldn’t do any configuration at all. Even if you just wanted to change a field or add a filter, you had to go through their services team. It was a recognized challenge and I saw roadmap addressing it.
  • The query tool is a little hard to use and we have found that queries are very slow and lock up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 7.4
Based on 6 answers
C9 is now part of the sales management culture here at IPC. There is no longer any guesswork about the funnel or the forecast. C9 does something that SFDC does not...it increases significantly the value of the information in SFDC by unlocking the meta data that we all need to run the business
Jason Myers | TrustRadius Reviewer

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 9.0
Based on 4 answers
From a sales manager’s perspective it was fairly easy to use the base
functionality (just viewing current pipeline) and much harder to look at
analytics (pipeline changes over time). C9 made this easier by allowing sales ops to publish views to sales managers. The query tool was harder to use than it had to be. For example, there were no out of the box relationships set up between Salesforce.com tables (e.g. accounts to opportunities), so I had to create those relationships myself.
Steve Stevenson | TrustRadius Reviewer

Reliability and Availability

Nutshell

No score
No answers yet
No answers on this topic

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 6.8
Based on 3 answers
In 2 years we have only had 1 uptime issue for around 45 min.
Brendan White | TrustRadius Reviewer

Performance

Nutshell

No score
No answers yet
No answers on this topic

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 5.8
Based on 3 answers
We have experienced sluggish performance.

We have found that queries are very slow and lock up.
Anonymous | TrustRadius Reviewer

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 9.0
Based on 6 answers
C9 cares about their customers and responds quickly. However, the ticketing system could be better and there is no easy way to track the status of your requests.
Scott Johnson | TrustRadius Reviewer

In-Person Training

Nutshell

No score
No answers yet
No answers on this topic

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 5.8
Based on 2 answers
Good assistance on set up and detailed training
Brendan White | TrustRadius Reviewer

Online Training

Nutshell

No score
No answers yet
No answers on this topic

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 7.0
Based on 2 answers
Online information and training was done reasonably well compared to other vendors, but would benefit from being more polished and rounded out.
Anonymous | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 6.8
Based on 3 answers
Very simple implementation. They basically set up the imports and then they configure the tool per customer requests.

I wish there had been more consultation during the implementation, but it wasn’t bad given the effort expended. We ended up re-implementing after about a year and a half.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Zoho CRM is less up to speed and much more out of date. The support at InsideSales.com Predictive Pipeline have been very helpful during the initial roll out face. Overall I was very happy!
Richard Kersten | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • The product provides a single source for pipeline and forecast data and has scaled well with our organization. We have grown from 10 sales reps to 100 reps and we really needed a tool to to manage data and do roll-ups etc.
  • It's also important to provide senior management visibility into the pipeline, and the tool works well for this.
Kristin Lucas | TrustRadius Reviewer

Screenshots

Nutshell

Predictive Pipeline, from XANT (formerly InsideSales.com)

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Predictive Pipeline, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Predictive Pipeline, from XANT (formerly InsideSales.com) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
10.0

Likelihood to Renew

Nutshell
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
7.4

Usability

Nutshell
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
9.0

Reliability and Availability

Nutshell
Predictive Pipeline, from XANT (formerly InsideSales.com)
6.8

Performance

Nutshell
Predictive Pipeline, from XANT (formerly InsideSales.com)
5.8

Support Rating

Nutshell
9.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
9.0

In-Person Training

Nutshell
Predictive Pipeline, from XANT (formerly InsideSales.com)
5.8

Online Training

Nutshell
Predictive Pipeline, from XANT (formerly InsideSales.com)
7.0

Implementation Rating

Nutshell
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
6.8

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